Mazuma Mobile Reviews

Name: Mazuma Mobile
Address: Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe, Morecambe
Rating: 4.16

4.2 Rating 2,032 Reviews

79 %

of reviewers recommend Mazuma Mobile

Company Reviews

Metrics

Info

4.2

Based on 2,032 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Easy

About Mazuma Mobile:

Mazuma is one of the most trusted and longest standing technology recyclers in the UK. With over 15 years’ experience, we buy and sell high quality mobile phones, tablets, smart watches, laptops and games consoles.

Mazuma have paid out over £221 million to over 4 million happy customers.

www.mazumamobile.com.

Visit Website

Phone:

0845 8723000

Email:

Customerservices@mazumamobile.com

Location:

Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe
Morecambe
LA3 3PB

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Mazuma Mobile 1 star review on 7th August 2024

Mark

Mazuma Mobile 1 star review on 6th August 2024

Anonymous

Mazuma Mobile 1 star review on 10th June 2024

Laura

Mazuma Mobile 5 star review on 4th March 2023

George C Thompson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Sent my phone on the Saturday morning and received payment lunchtime on Monday, was kept up to date throughout.”

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Posted 3 years ago

Good afternoon, Thank you for your five-star review, we really appreciate the positive comments, Kind regards Mazuma

Posted 3 years ago

“Excellent service would recommend fast service and payment”

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Posted 3 years ago

Good morning April, Thank you for the five-star review and recommendation, we really appreciate it, Kind regards Mazuma

Posted 3 years ago

“Easy, efficient and super quick payment.”

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Posted 3 years ago

Good morning, Thank you for the five-star review. we really appreciate it, Kind regards Mazuma

Posted 3 years ago

“Excellent service. Would definitely recommend.”

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Posted 3 years ago

Good morning Elizabeth, Thank you for the five-star review and recommendation! Kind regards

Posted 3 years ago

“Very quick turnaround and payment. Would use again. Very happy customer!”

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Posted 3 years ago

Good morning, Thank you for the five-star review, we look forward to you using us again! Kind regards Mazuma

Posted 3 years ago

“Whenever I want to sell a device I always use Mazuma. 48 hours my device was received and the money in the bank the same day....Painless!”

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Posted 3 years ago

Good afternoon Jane, Thank you for the five-star review. We hope you will use is again in the future, Kind regards Mazuma

Posted 3 years ago

“Sent a perfectly functioning iPhone 11 and they reduced their initial offer from £325 to £125 because of a faulty screen. The phone was checked by me and the screen was absolutely fine. I asked for photos of the alleged fault and have never received them. I’ve just rejected the offer because I know full well the phone was fine and packaged well enough so as to not be damaged in transit. Not happy with their service so far and now awaiting them sending me my phone back.”

Helpful Report

Posted 3 years ago

Good afternoon Nick, Thank you for the review, I am sorry to hear you are not happy with the amended offer. Unfortunately, our technicians confirmed a defective screen due to white mark(s) in the display which is usually only visible on a white background. As the pixels have turned white, the LCD will need replacing which is why you price has been amended. This is caused with age and use and due to the cost of a LCD replacement we were unable to offer you the original valuation price. The retentions team got in contact and offered you the increased offer, which you accepted which is why you were paid and sent the recycling gift, If you would like to discuss this further, please contact a member of our customer service team on 0345 872 3000 or alternatively you can email customerservices@mazumamobile.com Kind regards Mazuma

Posted 3 years ago

“Used mazuma few times great service”

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Posted 3 years ago

Good afternoon Steve, Thank you for the five-star review, we really appreciate it, Kind regards Mazuma

Posted 3 years ago

“Quick, easy and got what they quoted me. They picked up by DPD and I got the money the next day!”

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Posted 3 years ago

“Quick and efficient service. Have used on a number of occasions and would highly recommend.”

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Posted 3 years ago

Good afternoon Neil, Thank you for the five-star review and recommendation, Kind regards Mazuma

Posted 3 years ago

“It was quick and easy and everything went smoothly, just as described in their publicity.”

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Posted 3 years ago

Good morning Judith, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 3 years ago

“I got exactly the amount first stated and paid out the next day was very impressed will use these again”

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Posted 3 years ago

Good morning Lynn, Thank you for choosing Mazuma. We really appreciate your five-star review. Kind regards Mazuma

Posted 3 years ago

“Excellent service and equally quick.”

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Posted 3 years ago

Good afternoon Mark, Thank you for the five-star review, we really appreciate it, Kind regards Mazuma

Posted 3 years ago

“Seamless, fast, very user friendly service.”

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Posted 3 years ago

Good morning, Thank you for the five-star review, we really appreciate it, Kind regards Mazuma

Posted 3 years ago

“amazing service and super fast payment”

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Posted 3 years ago

Good afternoon Yani, Thank you for choosing Mazuma. We really appreciate your five-star review. Kind regards Mazuma

Posted 3 years ago

“Sending my mobile was very easy and there was no charge for this. Communication was brilliant throughout and was advised of progress at every stage. I was given the amount for my phone that was agreed originally which I was over the moon with. Will use again.”

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Posted 3 years ago

Good afternoon Jenna, Thank you for your five-star review! We are pleased to hear that you received a great service when selling your device to us. We hope that you will use us again in the future. Kind regards Mazuma

Posted 3 years ago

“Very quick service, paid what was quoted for my phones, will use again!!”

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Posted 3 years ago

Good afternoon, Thank you for your review, we are happy to hear of your experience with Mazuma and we appreciate the positive comments Kind regards Mazuma

Posted 3 years ago

“After another company tried to con me out of money Mazuma collected my phone and paid me the next day”

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Posted 3 years ago

Good afternoon Stevie, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 3 years ago

“Excellent service, super fast payment. Will use again!”

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Posted 3 years ago

Good afternoon Melanie, Thank you for choosing Mazuma. We really appreciate your five-star review. Kind regards Mazuma

Posted 3 years ago

“Received payment on the day they received the phonr”

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Posted 3 years ago

Good morning Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 3 years ago

Mazuma Mobile is rated 4.2 based on 2,032 reviews