Mazuma Mobile Reviews

Name: Mazuma Mobile
Address: Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe, Morecambe
Rating: 4.16

4.2 Rating 2,034 Reviews

79 %

of reviewers recommend Mazuma Mobile

Company Reviews

Metrics

Info

4.2

Based on 2,034 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Easy

About Mazuma Mobile:

Mazuma is one of the most trusted and longest standing technology recyclers in the UK. With over 15 years’ experience, we buy and sell high quality mobile phones, tablets, smart watches, laptops and games consoles.

Mazuma have paid out over £221 million to over 4 million happy customers.

www.mazumamobile.com.

Visit Website

Phone:

0845 8723000

Email:

Customerservices@mazumamobile.com

Location:

Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe
Morecambe
LA3 3PB

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Mazuma Mobile 1 star review on 7th August 2024

Mark

Mazuma Mobile 1 star review on 6th August 2024

Anonymous

Mazuma Mobile 1 star review on 10th June 2024

Laura

Mazuma Mobile 5 star review on 4th March 2023

George C Thompson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I sent a s8 phone off, it was in perfect condition, was given 20.00 not the 100.00 as it apparently had screen burn. I have used them a few years back and had no issues at all. Having read all of these reviews, there seems to be a theme, screen burn being one...”

Helpful Report

Posted 5 years ago

“£160 quoted £65 offered? disappointed!! Wouldn't use! Saying there was screen damaged when I had a glass screen protector on the phone since the day I brought it so I'm not sure how all of a sudden there is "Damages". CEX looked at the same phone and offered me almost triple...CEX even mentioned there was NO damage to the screen! Looks like I'll be using them for my sale!”

Helpful Report

Posted 5 years ago

“Same experience as other reviewers. Perfect condition iPhone 7 sent but they say screen is cracked (absolutely not) and want to reduce offer to £20. Time wasters.”

Helpful Report

Posted 5 years ago

“Sent my iPhone 5s in to them in immaculate condition. Since received an email stating there is Yellow mark on screen and needs new lcd screen! Rubbish! Amended offer is £5. It appears that this has happened to a few people in last couple of weeks. Used them previously with no problem. I have requested phone be returned.”

Helpful Report

Posted 5 years ago

“Sent my phone off to them declaring screen damage and was offered £85. They received the phone and claim the screen has screen burn which is nonsense. They are sending phone back and will use Samsungs own recycle company which offered more. I have always use Mazuma for past 10 years. Seems like they have gone right down hill. Wont be using them again.”

Helpful Report

Posted 5 years ago

“They will lie about the condition of your phone. Avoid at all costs and sell your phone yourself!”

Helpful Report

Posted 5 years ago

“Avoid this company especially if you don’t want to get ripped off! I sent in an iPhone 6s in perfect working order, no scratches, no faults etc but according to Mazuma it needs a new LCD screen due to black marks being visible. I asked for evidence which you’d think I’d asked for someone’s first born child! Twice I had to chase to get this evidence and eventually I was sent a picture of a phone with a smudge on it. I provided Mazuma with photos I had taken which show no black marks or faults and they were rejected because apparently only their camera can show faults, no other cameras can do this. Absolute con artists”

Helpful Report

Posted 5 years ago

“Thieving scumbags need investigating”

Helpful Report

Posted 5 years ago

“I sent my phone to sell which was quarantined because it was on contract with EE. Followed the process provided by Mazuma team and got it all cleared from Checkmend and third parties. Paid the £10 admin fee for them to return the phone via special delivery which took 6 working days, (it took me 24hrs to send via post office special delivery at a cost of £7.50). However, when the phone in its original box arrived I noticed they had peeled off the label on the back of the box which states the Imei, serial number etc. Strange activity, and all I need to know is why? And they never once ask if the phone is in contract, except if it’s locked or unlocked and on what network. It’s in the small T&Cs which a lot of people will miss like myself and I take full responsibility of my ignorance. Then they charge £10 admin fee to release the phone. Haha exploiting the vulnerabilities of customers via marketing the easy sell/buy process. These flaws can be removed from their business model but then again charging £10 admin fee is good for the business. Ethical? LOL”

Helpful Report

Posted 5 years ago

“Send three phones S8, S6 and iPhone 6s off to Mazuma after being valued at £220... All in mint condition to receive an email now offering me £50 - Screen burn, Really!! What a joke!! Do not use stay well away ..”

Helpful Report

Posted 5 years ago

“Fuming!!! Sent a pristine iPhone 8 to them packaged in original box, wrapped in bubble wrap, in a plastic envelope. They claim the screen is cracked! WHAT? Now taken £200 off price or I can have Bach a cracked iPhone, REALLY??”

Helpful Report

Posted 5 years ago

“Just to add that my previous post below should read one star and not four! Extremely poor service from start to finish from this bunch of thieves”

Helpful Report

Posted 5 years ago

“Same sad story as everybody else on here. I had confirmation via DPD that my phone had been received yesterday early morning and then later on a text message from Mazuma confirming the same. No payment same day. Contacted twice today only to be told it has flagged up as stolen, lost of illegitimate which is impossible as I purchased this directly from EE in November. I have the paperwork to prove it! I’ve had to contact another company to look into it to see what the issue is before I will receive payment. They are holding onto the phone until then. This is an iPhone 11 pro 11 max. I am seriously considering going to the police over this matter”

Helpful Report

Posted 5 years ago

“I have used Mazuma on many occasions over the years and never had any issues or complaints. But sadly that is not the case anymore. I've sent the phone with Special Delivery and it was received yesterday morning at 08.55 for which I had a confirmation of Mazuma via email. But nothing since then. I've emailed CS twice and I get the same response on both occasions, that because of high number over the weekend they are experiencing a delay. Although that might well be the case, don't advertise on your site or other places that Payment is guaranteed on same day Phone has been received. An email informing us straight away of a delay would have been decent thing to do. Mazuma has always been easy and quick, taking the hassle away from posting it privately to sell, sending it off etc, but at this rate that would've been the better choice in hindsight. And reading a lot of reviews that people are getting offered less because their phone suddenly "is more damaged or not as described" is not filling me with confidence and making me think that money is everything and customers come last. I know that my high end phone I sent is in immaculate condition with no damage and has been filmed on video, from packing and wrapping it all the way to being handed off to Royal Mail. As a long-term customer I'm very disappointed in their service and wonder what happened to them. At this rate, they will loose a lot of customers. Depending on how quick and correctly they solve this, I will be one of them”

Helpful Report

Posted 5 years ago

“Sent my phone off on Tuesday 7-1-2020 and I got a email today 9-1-2020 to say that they received it and then another email to say they had sent payment and I got a lovely £170 in my account excellent service and all done within 48 hours”

Helpful Report

Posted 5 years ago

“Sent two perfect condition iphone 6s & 6 offered £115. Waited 3 days to be told both screens are faulty and then offered £35. Have asked for phones to be returned as no faults with them at all. Do not wait your time with this company!”

Helpful Report

Posted 5 years ago

“Have used this company several times in the past with no issues sent iPhone 8 Plus off had email at 10am this morning to say they’d received it so where’s the same day payment ? No communication whatsoever shall not be using their services again after reading some of these reviews absolutely appalling service !!! MAZUMA what’s going on ????”

Helpful Report

Posted 5 years ago

“Same day payment? Forget it - brand new iPhone and it has been three days and it hasn’t been processed yet. There is no promise or guarantee, they have an excuse for everything. Avoid these thieves at all costs!!!!”

Helpful Report

Posted 5 years ago

“COWBOYs Explained that my phone had screen burn they offered me a price sent it off and they have said the phone is worthless still awaiting my phone”

Helpful Report

Posted 5 years ago

“Stay away from this lot they offered me £50 for an iphone 6 it was unmarked and in case from new but they said there was a yellow stress mark on screen and offered £15 the screen is perfect so I said return my phone I would rather give the iphone to charity than give these cowboys it”

Helpful Report

Posted 5 years ago

Mazuma Mobile is rated 4.2 based on 2,034 reviews