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Mazuma Mobile Reviews

4.2 Rating 2,037 Reviews

79 %

of reviewers recommend Mazuma Mobile

Company Reviews

4.2

Based on 2,037 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Easy

About Mazuma Mobile:

Mazuma is one of the most trusted and longest standing technology recyclers in the UK. With over 15 years’ experience, we buy and sell high quality mobile phones, tablets, smart watches, laptops and games consoles.

Mazuma have paid out over £221 million to over 4 million happy customers.

www.mazumamobile.com.

Visit Website

Phone:

0845 8723000

Email:

Customerservices@mazumamobile.com

Location:

Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe
Morecambe
LA3 3PB

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Mazuma Mobile 1 star review on 7th August 2024

Mazuma Mobile 1 star review on 6th August 2024

Mazuma Mobile 1 star review on 6th August 2024

Mazuma Mobile 1 star review on 6th August 2024

Mazuma Mobile 1 star review on 10th June 2024

Mazuma Mobile 5 star review on 4th March 2023

George C Thompson

Mazuma Mobile 5 star review on 4th March 2023

George C Thompson

4

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect service! Free collection. Paid to account. Can’t fault it!”

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Posted 3 years ago

Good afternoon, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 3 years ago

“I’m very pleased with the Service that I got from Mazuma Mobile”

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Posted 3 years ago

Good afternoon Lee, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 3 years ago

“Good and prompt service. Thank you so much”

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Posted 3 years ago

Good morning David, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 3 years ago

“I’m very pleased with Mazuma”

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Posted 3 years ago

Good morning Brian, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 3 years ago

“So quick and easy to use and really fast payment. If you do have a query the team respond very quickly in friendly and helpful manner.”

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Posted 3 years ago

Good morning, Thank you for your review. We really appreciate your positive comments. Kind regards, Mazuma Mobile

Posted 3 years ago

“Brilliant. So easy and played very quickly”

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Posted 3 years ago

Good morning, Thank you for your review. We really appreciate your positive comments. Kind regards, Mazuma Mobile

Posted 3 years ago

“Very efficient, simple to do. Kept in touch through every step of the process.”

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Posted 3 years ago

Good morning, Thank you for your review. We really appreciate your positive comments. Kind regards, Mazuma Mobile

Posted 3 years ago

“Shook, literally amazing. They sent the postage bag out so quick and processed everything and got paid the same day, wish I used this company sooner!”

Helpful Report

Posted 3 years ago

Good morning, Thank you for your review. We really appreciate your positive comments. Kind regards, Mazuma Mobile

Posted 3 years ago

“Very quick and easy process. Very happy.”

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Posted 3 years ago

Good morning, Thank you for your review. We really appreciate your positive comments. Kind regards, Mazuma Mobile

Posted 3 years ago

“Easy to sell and good customer service”

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Posted 3 years ago

Good morning, Thank you for your review. We really appreciate your positive comments. Kind regards, Mazuma Mobile

Posted 3 years ago

“Fast and excellent service”

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Posted 3 years ago

Good morning, Thank you for your review. We really appreciate your positive comments. Kind regards, Mazuma Mobile

Posted 3 years ago

“Easy to use, they sent me the pack with everything I needed and turnaround was very quick. Sent on Friday, money in my bank by Monday!”

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Posted 3 years ago

Good morning, Thank you for your review. We really appreciate your positive comments. Kind regards, Mazuma Mobile

Posted 3 years ago

“Was offered £45 for my Samsung s7phone in great condition when you received it you offered £5”

Helpful Report

Posted 3 years ago

Good morning, Thank you for your review. We are sorry to hear that you were unhappy with the decision made regarding your device Screen burn appears within the LCD/OLED layer of the device (this is the pixel layer underneath the glass on the front). This can come in two different forms an imprint or a glow. The most common imprint we tend to see if of the keyboard as this is the most commonly function used on a mobile phone. It can also come in the form of a red glow which appears around the edges of the screen. Screen burn is where the pixels create a ghost like imprint that remains even after the on-screen content has changed or moved. This is mainly visible against a white background. This can present itself in 3 different levels. If you have purchased your device within the past 24 months, you can actually send the device to Samsung to have it repaired under a warranty because of the screen burn as they are aware of how common the defect is within their devices. You can also check for this yourself by dialling *#0*# on the keypad and checking it against the blue and white background. If you would like to discuss this further, please contact a member of our customer service team on 0345 872 3000 or alternatively you can email customerservices@mazumamobile.com Kind regards Mazuma

Posted 3 years ago

“Do not use! Sent my phone off , they originally offered £50. I thought it sounded too good to be true. When they received the phone said that it was faulty and offered me £5 , i had a feeling they were going to do this. The phone was in full working condition when sent, would not recommended.”

Helpful Report

Posted 3 years ago

Good morning, Thank you for your review. We are sorry to hear that you were unhappy with the decision made regarding your device. Screen burn appears within the LCD layer of the device (this is the pixel layer underneath the glass on the front). This can come in two different forms and imprint or a glow. The most common imprint we tend to see if of the keyboard as this is the most common function used on a mobile phone. It can also come in the form of a red glow which appears around the edges of the screen. Screen burn is where the pixels create a ghost like imprint that remains even after the on-screen content has changed or moved. This is mainly visible against a white background and this can present itself in 3 different levels. If you would like to discuss this further, please contact a member of our customer service team on 0345 872 3000 or alternatively you can email customerservices@mazumamobile.com Kind regards, Mazuma

Posted 3 years ago

“Excellent and speedy service”

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Posted 3 years ago

Good morning, Thank you for choosing Mazuma. We really appreciate your five-star review. Kind regards, Mazuma Mobile

Posted 3 years ago

“Phone was received by them the next day after sending, was checked and then money was deposited the same day. Great service and right amount paid!”

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Posted 3 years ago

Good morning, Thank you for choosing Mazuma. We really appreciate your five-star review. Kind regards, Mazuma Mobile

Posted 3 years ago

“Quick and easy! I don’t know why I’ve never used them before now. Much better than trying to sell it online.”

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Posted 3 years ago

Good morning, Thank you for choosing Mazuma. We really appreciate your five-star review. Kind regards, Mazuma Mobile

Posted 3 years ago

“Excellent service, would use again.”

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Posted 3 years ago

Good afternoon Denise, Thank you for the review, we look forward to you using us again! Kind regards Mazuma

Posted 3 years ago

“Quick and easy. Reasonable price for my phone but more importantly hassle free.”

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Posted 3 years ago

Good afternoon Marc, Thank you for the review, we really appreciate the positive comments, Kind regards Mazuma

Posted 3 years ago

“Good service. Same day pay out as promised.”

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Posted 3 years ago

Good afternoon Sarah, Thank you for the five-star review, it's great to hear you received good service, Kind regards Mazuma

Posted 3 years ago

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Mazuma Mobile is rated 4.2 based on 2,037 reviews