Mazuma Mobile Reviews

Name: Mazuma Mobile
Address: Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe, Morecambe
Rating: 4.16

4.2 Rating 2,032 Reviews

79 %

of reviewers recommend Mazuma Mobile

Company Reviews

Metrics

Info

4.2

Based on 2,032 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Easy

About Mazuma Mobile:

Mazuma is one of the most trusted and longest standing technology recyclers in the UK. With over 15 years’ experience, we buy and sell high quality mobile phones, tablets, smart watches, laptops and games consoles.

Mazuma have paid out over £221 million to over 4 million happy customers.

www.mazumamobile.com.

Visit Website

Phone:

0845 8723000

Email:

Customerservices@mazumamobile.com

Location:

Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe
Morecambe
LA3 3PB

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Mazuma Mobile 1 star review on 7th August 2024

Mark

Mazuma Mobile 1 star review on 6th August 2024

Anonymous

Mazuma Mobile 1 star review on 10th June 2024

Laura

Mazuma Mobile 5 star review on 4th March 2023

George C Thompson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I processed my phone online and opted for the send it postal package. I received my Mazuma postal pack within a couple of days. Packaged my phone as per the instructions and posted my device. I then received my payment as soon as my device received and checked on the same day. The price was better than I could get at most other trade in dealers and the service was quick and easy. Will be using again in the future.”

Helpful Report

Posted 4 years ago

Good afternoon Greg, Thank you for the positive review. We're glad to hear you have a great experience with us and we look forward to you using us again! Kind regards Mazuma

Posted 4 years ago

“Very quick and effective. I cannot fault the service. Excellent”

Helpful Report

Posted 4 years ago

Good afternoon Sarah, Thank you for the five-star review. We hope you will use us again in the future! Kind regards Mazuma

Posted 4 years ago

“Said phone had faulty screen which was rubbish as phone was in perfect order. Offer £10. Said i want phone back”

Helpful Report

Posted 4 years ago

Good morning, Thank you for your review, We are sorry to hear of your experience, All devices are thoroughly check by each technician. Any screen defect must be noted prior to sending, this can be from screen burn, white marks in the display, yellow halo or pink marks, this is the same for cracks, chips, cracked housing etc. This is why we have a grading process in place. If your device does not match the grade you initially selected then we will amend your order to reflect the correct grading. If you wish to discuss this further, please contact our team at customerservices@mazumamobile.com or call 0345 872 3000 Kind regards Mazuma

Posted 4 years ago

“Great service from start to finish. All sorted out in within five days !!!”

Helpful Report

Posted 4 years ago

Good morning Amit, Thank you for the five-star review. We're glad to hear you received great service the whole way through, Kind regards Mazuma

Posted 4 years ago

“Marvelous! Detailed, easy to follow explanations throughout the process. Always kept up to date with progress. Timely payment.”

Helpful Report

Posted 4 years ago

Good morning, Thank you for the five-star review. It's great to hear you receive great service from us! Kind regards Mazuma

Posted 4 years ago

“I’ve used Mazuma a few times over the years, always really easy, quick and never had any troubles. Thank you!”

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Posted 4 years ago

Good morning Laura, Thank you for the five-star review. We really appreciate the positive comments, Kind regards Mazuma

Posted 4 years ago

“I sold 5 iPhones to Mazuma, The whole process was extremely easy, and they paid a very fair price, There customer support was also excellent”

Helpful Report

Posted 4 years ago

Good morning Simeon, Thank you for the review, we're really glad to hear you found the process easy and our customer service team provided excellent service! Kind regards Mazuma

Posted 4 years ago

“Very quick turnaround, really good”

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Posted 4 years ago

Good morning Pritpal, Thank you for the five-star review! Kind regards Mazuma

Posted 4 years ago

“Really quick at getting my phone sold and really good sell price. Quick and easy sell definitely using mazuma again.”

Helpful Report

Posted 4 years ago

Good afternoon Chantelle, Thank you for the five-star review. We looks forward to you using us again in the future! Kind regards Mazuma

Posted 4 years ago

“Due to COVID it did take time but I must say response time was good and also emailing me at each step of my phone process was really reassuring”

Helpful Report

Posted 4 years ago

Good afternoon Afsana, Thank you for the review. We really appreciate your positive comments! Kind regards Mazuma

Posted 4 years ago

“Fast, quick and competitive option. Recommended.”

Helpful Report

Posted 4 years ago

Good afternoon David, Thank you for the review and recommendation. We hope you will use us again in the future! Kind regards Mazuma

Posted 4 years ago

“Very pleased with the service”

Helpful Report

Posted 4 years ago

Good afternoon, Thank you for the review, it's great to hear you were pleased with our service, Kind regards Mazuma

Posted 4 years ago

“Fast & efficient service as always from Mazuma.”

Helpful Report

Posted 4 years ago

Good afternoon Eve, Thank you for the review. We really appreciate the positive comments, Kind regards Mazuma

Posted 4 years ago

“Quick, efficient service. Easy to follow website and instructions. Have used them in the past and was not disappointed.”

Helpful Report

Posted 4 years ago

Good afternoon Janice, Thank you for the review, it's great to hear you find our service quick and efficient. We hope you will use us again in the future! Kind regards Mazuma

Posted 4 years ago

“Great service”

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Posted 4 years ago

Good afternoon Paul, Thank you for the five-star review! Kind regards Mazuma

Posted 4 years ago

“Really slick experience”

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Posted 4 years ago

Good afternoon Christine, Thank you for the review! We hope you will use us in the future! Kind regards Mazuma

Posted 4 years ago

“Very good service, easy and hassle free”

Helpful Report

Posted 4 years ago

Good afternoon, Thank you for the review, we're glad to hear you received easy and hassle free service! Kind regards Mazuma

Posted 4 years ago

“Very quick and easy transition”

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Posted 4 years ago

Good afternoon, Thank you for leaving a review, we really appreciate your comments! Kind regards Mazuma

Posted 4 years ago

“Best value, easy process and speedy payment”

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Posted 4 years ago

Good afternoon Angela, Thank you for the five-star review. It's great you found us easy and speedy! Kind regards Mazuma

Posted 4 years ago

“Simple, easy to use and received my money one week from submitting a claim.”

Helpful Report

Posted 4 years ago

Good afternoon, Thank you for the five-star review. We hope you will use us again in the future! Kind regards Mazuma

Posted 4 years ago

Mazuma Mobile is rated 4.2 based on 2,032 reviews