Mazuma Mobile Reviews

Name: Mazuma Mobile
Address: Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe, Morecambe
Rating: 4.16

4.2 Rating 2,033 Reviews

79 %

of reviewers recommend Mazuma Mobile

Company Reviews

Metrics

Info

4.2

Based on 2,033 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Easy

About Mazuma Mobile:

Mazuma is one of the most trusted and longest standing technology recyclers in the UK. With over 15 years’ experience, we buy and sell high quality mobile phones, tablets, smart watches, laptops and games consoles.

Mazuma have paid out over £221 million to over 4 million happy customers.

www.mazumamobile.com.

Visit Website

Phone:

0845 8723000

Email:

Customerservices@mazumamobile.com

Location:

Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe
Morecambe
LA3 3PB

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Mazuma Mobile 1 star review on 7th August 2024

Mark

Mazuma Mobile 1 star review on 6th August 2024

Anonymous

Mazuma Mobile 1 star review on 10th June 2024

Laura

Mazuma Mobile 5 star review on 4th March 2023

George C Thompson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Swift efficient service”

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Posted 4 years ago

Good morning, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma Mobile

Posted 4 years ago

“very pleased it was so easy to use money was in my bank next day great”

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Posted 4 years ago

Good morning Stephen, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma Mobile

Posted 4 years ago

“Easy to use. Quick turn around and paid the quoted price. Really old phone so money rather than bin and correctly disposed. Thanks!”

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Posted 4 years ago

Good morning Marie, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma Mobile

Posted 4 years ago

“Thank you Mazuma for fantastic good service I sent my phone of in the bag you supplied and within 3/4 days the money was in my account, could not have been happier”

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Posted 4 years ago

Good morning Susan, Thank you for your five-star review! We are pleased to hear that you received a great service when selling your device to us. We hope that you will use us again in the future. Kind regards Mazuma Mobile

Posted 4 years ago

“Website easy to navigate. Simple process from start to finish. Money transfer very speedy.”

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Posted 4 years ago

Good afternoon Stuart, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma Mobile

Posted 4 years ago

“7th phone sold with these guys in 10 years. This time I had the money in my account before lunch. Amazing service”

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Posted 4 years ago

Good afternoon Dafydh, Thank you for taking the time to review Mazuma Mobile. We are glad to hear you had a great experience with us and we hope that you come back to us again in the future. Kind regards Mazuma Mobile.

Posted 4 years ago

“Brilliant service, so quick and efficient. I recommend it to friends every time”

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Posted 4 years ago

Good afternoon Michael, Thank you for recommending Mazuma Mobile! We are glad to hear that you had a great experience with us. Kind regards Mazuma Mobile

Posted 4 years ago

“Very quick service all completed working 18 hours”

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Posted 4 years ago

Good afternoon Stuart, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma Mobile

Posted 4 years ago

“Swift and efficient, received my funds on the day of receipt. Will definitely use again.”

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Posted 4 years ago

Good afternoon Jay, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma Mobile

Posted 4 years ago

“Exceptional All very easy and very quick result and payment”

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Posted 4 years ago

Good morning Marie, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma Mobile

Posted 4 years ago

“Great time and response, very easy and would definitely recommend”

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Posted 4 years ago

Good morning Will, Thank you for recommending Mazuma Mobile! We are glad to hear that you had a great experience with us. Kind regards Mazuma Mobile

Posted 4 years ago

“Professional, simple and seamless processing, prompt payment”

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Posted 4 years ago

Good morning Joel, Thank you for taking the time to review Mazuma Mobile. We are glad to hear you had a great experience with us and we hope that you come back to us again in the future. Kind regards Mazuma Mobile.

Posted 4 years ago

“Great and quick”

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Posted 4 years ago

Good morning Carl, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma Mobile

Posted 4 years ago

“Excellent service from start to finish”

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Posted 4 years ago

Good morning Christine, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma Mobile

Posted 4 years ago

“The whole process was good and quick I would definitely use mazuma again and would recommend the company to friends and family”

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Posted 4 years ago

Good afternoon Carol, Thank you for the five-star review. We really appreciate the five-star review and the recommendation! Kind regards Mazuma Mobile

Posted 4 years ago

“Very good service sent the phone on Monday the money was in my bank on Wednesday afternoon. Would use them again”

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Posted 4 years ago

Good afternoon Chris, Thank you for the five-star review. We hope you will use us again in future, Kind regards Mazuma Mobile

Posted 4 years ago

“Quick, efficient, really impressed with the service”

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Posted 4 years ago

Good afternoon Roy, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma Mobile

Posted 4 years ago

“Very fast easy service and payment received within 2 days of posting the phone”

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Posted 4 years ago

Good afternoon Rebecca, Thank you for the five-star review. Thank you for the positive comments, Kind regards Mazuma Mobile

Posted 4 years ago

“Sent them 2 iPhones, iPhone 7 quoted £100 and iPhone 8 £140!! Got e-mail saying they had both been downgraded due to screen issues or white bits? They offered £50 per phone!! Called up and queried this and was told that the pixels go over time and cause white bits not visible normally. I questioned their over time theory as one is a year old!! They couldn’t answer! I e-mailed and asked for pics of my phones showing this and I got send some pics of a white screen with something circled that looked like camera flash reflection from photo being took!! Beyond livid!! After speaking to husband we were to worried to ask for phones back incase they came back faulty so we felt stuck!! We ended up feeling like we had to accept! It killed me as we work hard for our things and these phones were being sold to be able to get my teenage kids upgrade for Xmas which now we are down on cost. I know there was not a thing wrong with them!! They were well looked after, had cases and screen protectors on and not a mark on them. Feel totally conned and will not be using mazuma again! They are total scammers!! They quote for it and then downgrade and they classed the phones as faulty!! How on earth are they faulty??!!!! Scammers avoid at all cost, would if gave 0 stars if I could!”

Helpful Report

Posted 4 years ago

Good morning Lisa, Thank you for your review. We are sorry to hear that you were unhappy with the service you received from Mazuma. Unfortunately, our technicians confirmed a defective screen due to white mark(s) in the display which is usually only visible on a white background. These tend to appear as little white stars within the LCD, it is where the pixel has died and causes it to glow brighter than the rest of them. Due to the cost of a LCD replacement we were unable to offer you the original valuation price. Unfotunatley, with this type of defect, cases and screen protectors do not prevent this from happening as it is something the device does itself. A photo was provided to you showing the white mark down the right side of the LCD screen. We give all customers the opportunity to reject if they are unhappy with the amended price. We are sorry that you felt as though you were stuck when it came to making a decision. All devices are returned in the same condition they are sent to us in. If you would like to discuss this further, please contact a member of our customer service team on 0345 872 3000 or alternatively you can email customerservices@mazumamobile.com Kind regards Mazuma Mobile.

Posted 4 years ago

“Hi ,please and displeased The s9 with a damaged screen and the laptop great service The s9 with no faults and worked with no problems no scratches or marks ,you said the screen was Burnt We had no issues with that phone”

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Posted 4 years ago

Good morning Chris, Thank you for your review. We are sorry to hear that you were unhappy with the decision made regarding your device. Screen burn appears within the LCD layer of the device (this is the pixel layer underneath the glass on the front). This can come in two different forms and imprint or a glow. The most common imprint we tend to see if of the keyboard as this is the most common function used on a mobile phone. It can also come in the form of a red glow which appears around the edges of the screen. Screen burn is where the pixels create a ghost like imprint that remains even after the on-screen content has changed or moved. This is mainly visible against a white background. This can present itself in 3 different levels. You can check this yourself by dialling *#0*# and checking for screen burn against the blue and white background. We are happy to hear you had a great service with the laptop you tradedin Kind regards Mazuma Mobile.

Posted 4 years ago

Mazuma Mobile is rated 4.2 based on 2,033 reviews