Mazuma Mobile Reviews

Name: Mazuma Mobile
Address: Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe, Morecambe
Rating: 4.16

4.2 Rating 2,032 Reviews

79 %

of reviewers recommend Mazuma Mobile

Company Reviews

Metrics

Info

4.2

Based on 2,032 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Easy

About Mazuma Mobile:

Mazuma is one of the most trusted and longest standing technology recyclers in the UK. With over 15 years’ experience, we buy and sell high quality mobile phones, tablets, smart watches, laptops and games consoles.

Mazuma have paid out over £221 million to over 4 million happy customers.

www.mazumamobile.com.

Visit Website

Phone:

0845 8723000

Email:

Customerservices@mazumamobile.com

Location:

Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe
Morecambe
LA3 3PB

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Mazuma Mobile 1 star review on 7th August 2024

Mark

Mazuma Mobile 1 star review on 6th August 2024

Anonymous

Mazuma Mobile 1 star review on 10th June 2024

Laura

Mazuma Mobile 5 star review on 4th March 2023

George C Thompson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the first time I have used this company. I was selling an IPhone 8 pro and the process took about three working days, excellent service.”

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Posted 3 years ago

“Very impressed great service from these guys”

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Posted 3 years ago

Good morning, Thank you for your review. We really appreciate your positive comments. Kind regards, Mazuma Mobile

Posted 3 years ago

“I was very pleased with the service I received from Mazuma, from placing my phone with them online Tuesday, posted off on Wednesday (postage paid) to recieving my payment in my bank account by Friday evening, would definitely recommend....”

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Posted 3 years ago

Good morning, Thank you for recommending Mazuma! We are glad to hear that you had a hassle-free experience with us. Kind regards, Mazuma Mobile

Posted 3 years ago

“Great service”

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Posted 3 years ago

Good morning Cat, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 3 years ago

“Clear instructions, easy to use, quick pick up and payment. No fuss thanks.”

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Posted 3 years ago

Good afternoon Daniel, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 3 years ago

“As usual, no problems, quick and simple. I've been using mazuma for years, never go anywhere else online.”

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Posted 3 years ago

Good afternoon Julie, Thank you for your review, we are happy to hear of your experience with Mazuma and we appreciate the positive comments Kind regards Mazuma

Posted 3 years ago

“Very fast prompt service thank you”

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Posted 3 years ago

Good morning Julie, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 3 years ago

“I think I should have been offered more money for an up to date phone. Was disappointed with what I got!”

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Posted 3 years ago

Good morning Carl, Thank you for your review, We are sorry to hear you were unhappy with the amount offered for your device, Your business means a lot to us, If you ever have additional feedback, please don’t hesitate to reach out via our email at customerservices@mazumamobile.com or call us on 03458723000. Kind regards Mazuma

Posted 3 years ago

“Was given a price and they stuck to it! So easy and hassle free. Thank you”

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Posted 3 years ago

Good morning Finola, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 3 years ago

“Very efficient and advice all the way through”

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Posted 3 years ago

Good afternoon Maureen, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 3 years ago

“Quick and easy process as always, same day payment!! I Only use Mazuma now when selling my old mobiles, Great company.”

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Posted 3 years ago

Good afternoon, Thank you for the five-star review. We're glad to hear your positive comments, Kind regards Mazuma

Posted 3 years ago

“Very efficient and fair. I feel Mazuma are an honest company to deal with. Recommended.”

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Posted 3 years ago

Good afternoon, Thank you for the five-star review and the recommendation. We really appreciate the positive comments, Kind regards Mazuma

Posted 3 years ago

“Great quick service”

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Posted 3 years ago

Good morning Helen, Thank you for the five-star review. We hope you will use us again in the future! Kind regards Mazuma

Posted 3 years ago

“Excellent quick service”

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Posted 3 years ago

Good morning, Thank you for the five-star review. We appreciate the positive comments, Kind regards Mazuma

Posted 3 years ago

“Excellent service will use again”

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Posted 3 years ago

Good morning, Thank you for the five-star review. We looks forward to you using us again! Kind regards Mazuma

Posted 3 years ago

“Excellent speedy service, no issues at all.”

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Posted 3 years ago

Good morning, Thank you for your review. We really appreciate your positive comments. Kind regards, Mazuma Mobile

Posted 3 years ago

“Great and quick service”

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Posted 3 years ago

Good morning, Thank you for your review. We really appreciate your positive comments. Kind regards, Mazuma Mobile

Posted 3 years ago

“Contacted customer services due to an issue and they were super helpful. Received the money quickly and would definitely recommend and use again”

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Posted 3 years ago

Good morning, Thank you for your review. We really appreciate your positive comments. Kind regards, Mazuma Mobile

Posted 3 years ago

“Prompt action. Prompt payment. And good communication. As a first time user, a very straightforward and pleasant experience”

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Posted 3 years ago

Good morning, Thank you for your review. We really appreciate your positive comments. Kind regards, Mazuma Mobile

Posted 3 years ago

“Received letter offering me 95 pounds for my phone.Posted it to them.Waited nearly a week and nothing so I rang them.They offered me 20 pounds for it which I refused.Was I impressed with the company No.Would I use them again No. Would I recommend to a friend definitely not.”

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Posted 3 years ago

Good morning, Thank you for your review. We are sorry to hear that you were unhappy with the decision made regarding your device Screen burn appears within the LCD/OLED layer of the device (this is the pixel layer underneath the glass on the front). This can come in two different forms an imprint or a glow. The most common imprint we tend to see if of the keyboard as this is the most commonly function used on a mobile phone. It can also come in the form of a red glow which appears around the edges of the screen. Screen burn is where the pixels create a ghost like imprint that remains even after the on-screen content has changed or moved. This is mainly visible against a white background. This can present itself in 3 different levels. If you have purchased your device within the past 24 months, you can actually send the device to Samsung to have it repaired under a warranty because of the screen burn as they are aware of how common the defect is within their devices. You can also check for this yourself by dialling *#0*# on the keypad and checking it against the blue and white background. We also found the battery capacity of the device to be lower than the threshold for "good" condition as it was below 85% If you would like to discuss this further, please contact a member of our customer service team on 0345 872 3000 or alternatively you can email customerservices@mazumamobile.com Kind regards Mazuma

Posted 3 years ago

Mazuma Mobile is rated 4.2 based on 2,032 reviews