Mazuma Mobile Reviews

Name: Mazuma Mobile
Address: Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe, Morecambe
Rating: 4.16

4.2 Rating 2,033 Reviews

79 %

of reviewers recommend Mazuma Mobile

Company Reviews

Metrics

Info

4.2

Based on 2,033 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Easy

About Mazuma Mobile:

Mazuma is one of the most trusted and longest standing technology recyclers in the UK. With over 15 years’ experience, we buy and sell high quality mobile phones, tablets, smart watches, laptops and games consoles.

Mazuma have paid out over £221 million to over 4 million happy customers.

www.mazumamobile.com.

Visit Website

Phone:

0845 8723000

Email:

Customerservices@mazumamobile.com

Location:

Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe
Morecambe
LA3 3PB

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Mazuma Mobile 1 star review on 7th August 2024

Mark

Mazuma Mobile 1 star review on 6th August 2024

Anonymous

Mazuma Mobile 1 star review on 10th June 2024

Laura

Mazuma Mobile 5 star review on 4th March 2023

George C Thompson

Anonymous

Anonymous // 01/01/2019

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“Excellent”

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Posted 4 years ago

Good afternoon Kenny, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“Unbelievable service collection all covid secure within 2 days payment day after Thoroughly impressed thank you mazuma !”

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Posted 4 years ago

Good afternoon Daniel, Thank you for your review, we are really happy to hear of your experience with Mazuma, we appreciate the positive comments Kind regards Mazuma

Posted 4 years ago

“Amazing service , fast payment”

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Posted 4 years ago

Good afternoon Danielle, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Great service. easy to use, quick payment, no hassles”

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Posted 4 years ago

Good afternoon Victoria, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“Good, quick and reliable response. Paid promptly. Might be good to make clearer that chargers are required with some items - caused a small hiccup while I sent those on separately, but otherwise a good service and all OK.”

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Posted 4 years ago

Good morning Linda, Thank you for your review. We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time. Please note we have taken on board the current feedback provided regarding the chargers and are already working on it. Again, thank you for taking the time to review our business! Kind regards Mazuma.

Posted 4 years ago

“Great communication from start to finish. No issues with full payment unlike other companies.”

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Posted 4 years ago

Good morning Chris, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“Amazing! So quick with payment and such an easy process highly recommended”

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Posted 4 years ago

Good morning Kylie, Thank you for recommending Mazuma Mobile! We are glad to hear that you had a great experience with us. Kind regards Mazuma

Posted 4 years ago

“Very smooth process and good prices would definitely use mazuma again.”

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Posted 4 years ago

Good morning Tia, Thank you for your review, we are really happy to hear of your experience with Mazuma, we appreciate the positive comments Kind regards Mazuma

Posted 4 years ago

“Fast payment, brilliant communication.”

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Posted 4 years ago

Good morning, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Simple same day payments great helpful customer services keeping you informed through the selling process Thank you”

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Posted 4 years ago

Good morning Sharon, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“It was very good :)”

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Posted 4 years ago

Good morning Marnie, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Very pleased with Mazuma. Firstly they offered me so much more money for my phone than other companies, then paid the money into my bank account so quickly. Well done Mazuma!”

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Posted 4 years ago

Good morning Susan, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“The whole process was straightforward and easy. I was genuinely surprised at how quickly they processed everything. The money was in my bank account within a couple of days of sending my (very old) phone in. Great service”

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Posted 4 years ago

Good morning Russell, Thank you for taking the time to review Mazuma Mobile. We are glad to hear you had a great experience with us and we hope that you come back to us again in the future. Kind regards Mazuma

Posted 4 years ago

“Excellent service”

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Posted 4 years ago

Good morning Richard, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“Getting quote , and sending off straight forward. Price quoted not the highest but fair, and most importantly price paid was as quoted. Good speedy service and recommend.”

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Posted 4 years ago

Good morning Brian, Thank you for recommending Mazuma Mobile! We are glad to hear you had a great experience with us and we hope that you come back to us again in the future. Kind regards Mazuma

Posted 4 years ago

“Great fast efficient service definitely recommend”

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Posted 4 years ago

Good morning Carol, Thank you for recommending Mazuma Mobile! We are glad to hear that you had a great experience with us. Kind regards Mazuma

Posted 4 years ago

“Great service always fast and reliable”

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Posted 4 years ago

Good morning Callum, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“Payment was quick and the delivery details arrived quite promptly, but I was selling a PS4 and they sent me a kit for selling mobile phones. The postal bag they sent was much too small and I had to provide my own shipping box. Thankfully I had a spare lying about the house, so it wasn't too big a deal. Generally very easy to sell my device but feel like the price for a PS4 Pro should be higher than £25 considering the price of 1TB hard drives and the other components that they can sell on.”

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Posted 4 years ago

Good afternoon Andrew, Thank you for your review. We are sorry to hear that you received a mobile phone welcome pack for your PS4 order. We offer a collection service with DPD for large orders such as consoles and laptops. We were unaware of this sorry. If this is to ever happen again, please notify us as soon as possible and we can arrange a collection for you. Unfortunately, due to the new console release later this month, a lot of the price have dropped as the value of them decrease every time an upgrade is released. This can be the same for mobile phones. We sell back into the tech market and base our prices on the current market. We are sorry to hear that you felt this wasn't the best value. Kind regards Mazuma

Posted 4 years ago

“I’m still waiting for a reply from the phone I sent. Which you received. I sent 2 phones.”

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Posted 4 years ago

Good afternoon Nicholas, Thank you for your review. The order number you have provided along with your review was paid on the 4th of November at 12:25 (it could show in your account a few hours after this depending on who you bank with). If you have any issues with this, please contact our team on 0345 872 3000 who will be able to assist. Your second device is being returned back to you as the account still has a Google account attached to it. unfortunately, due to GDPR we cannot process orders until this has been removed. You will receive this back shortly. You can follow the instructions here: https://www.mazumamobile.com/activation-lock/ to remove the lock when it arrives back to you, Kind regards Mazuma

Posted 4 years ago

“Sorted very quickly”

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Posted 4 years ago

Good afternoon Caroline, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

Mazuma Mobile is rated 4.2 based on 2,033 reviews