Mazuma Mobile Reviews

Name: Mazuma Mobile
Address: Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe, Morecambe
Rating: 4.16

4.2 Rating 2,037 Reviews

79 %

of reviewers recommend Mazuma Mobile

Company Reviews

Metrics

Info

4.2

Based on 2,037 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Easy

About Mazuma Mobile:

Mazuma is one of the most trusted and longest standing technology recyclers in the UK. With over 15 years’ experience, we buy and sell high quality mobile phones, tablets, smart watches, laptops and games consoles.

Mazuma have paid out over £221 million to over 4 million happy customers.

www.mazumamobile.com.

Visit Website

Phone:

0845 8723000

Email:

Customerservices@mazumamobile.com

Location:

Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe
Morecambe
LA3 3PB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and easy and quick payment.”

Helpful Report

Posted 4 years ago

Good morning, Thank you for the five-star review, it's great to hear your positive comments, Kind regards Mazuma

Posted 4 years ago

“Fantastic service quick reliable will use again”

Helpful Report

Posted 4 years ago

Good morning Shirley-Anne, Thank you for the five-star review. We really appreciate the positive comments, Kind regards Mazuma

Posted 4 years ago

“Have used Mazuma before, but never again. My iPhone 11 Pro max was perfect, however they said there were black dots within the camera lens - if there were any they were microscopic as you couldn't see them on a white background (the white background was a piece of electrical trunking on someone's desk so there could be all sorts of things on it). On asking for evidence of this I was sent a video of someone else's phone! It seems they have microscopic dots in their camera lens too. VERY UNHAPPY, has taken a week for them to make decisions - all they seem interested in is trying get into a bartering situation by offering a low price in the hope you will just agree. Not for me.”

Helpful Report

Posted 4 years ago

Good morning Serena, Thank you for your review. We are very sorry to hear that you were unhappy with the decision made regarding your device. Every device that we receive is thoroughly checked by our technicians, if it doesn't meet our grading criteria the price, we offer you a lower price. Unfortunately, your device was found to have a faulty camera due to black marks within the camera lens. These tend to appear as faint black ink marks when holding the camera against a white background. They appear prominent on a white background than they do against a colourful background. If you have purchased the device within 12 months, you can have this repaired for free under warranty from the original supplier. If you would like to discuss this further, please contact a member of our customer service team on 0345 872 3000 or alternatively you can email customerservices@mazumamobile.com Kind regards Mazuma

Posted 4 years ago

“Really easy reliable lived up to everything promised. Very good service will recommend Mazuma to my friends”

Helpful Report

Posted 4 years ago

Good morning Joy, Thank you for recommending Mazuma Mobile! We are glad to hear that you had a great experience with us. Kind regards Mazuma

Posted 4 years ago

“Efficient service and a fair price offered for faulty iPad Pro. Fast payment made within 1 day!!! Excellent 👍🏻”

Helpful Report

Posted 4 years ago

Good morning Gerli, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Excellent speedy service”

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Posted 4 years ago

Good afternoon Diane, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“Wasn't top price (they paid what was initially offered), but for efficiency and service they get 5*.”

Helpful Report

Posted 4 years ago

Good afternoon Ian, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Very good service. I applied to sell my old I-pad. A pre-paid envelope arrived within 2days. I received an e-mail when it arrived with Mazuma. Two days later a cheque was received by myself. It was a simple, courteous sale.”

Helpful Report

Posted 4 years ago

Good morning Carol, Thank you for your review, we are happy to hear of your experience with Mazuma and we appreciate the positive comments Kind regards Mazuma

Posted 4 years ago

“very easy to sell your phone though this site and after researching they offer the best prices!”

Helpful Report

Posted 4 years ago

Good morning Joanna, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Was a flawless experience. Thank you will definitely use you again.”

Helpful Report

Posted 4 years ago

Good morning Carrie, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Great price, simple process, up to date information and prompt payment! Couldn’t ask for any more!”

Helpful Report

Posted 4 years ago

Good morning, Thank you for your review! We hope you use us again in the future. Kind regards, Mazuma

Posted 4 years ago

“5***** service from start to finish. I am so impressed. Started the process on Monday, posted the phone on Tuesday, had money in my bank account Wednesday, the full amount as promised.”

Helpful Report

Posted 4 years ago

Good afternoon Caroline, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“I have used this company few years ago a few times and they were great so when I decided to sell my Huawei pro 20 phone I sent to them as they initially offered £45 for it if all working ok with no damage . My phone has been in a case for two years and works perfectly with no damage at all see pics . I even sent it in the original box too . A few days after receiving it they email to say glass is damaged on the back so they can offer me £10 and pay right now or return it . I know phone is in excellent working order and no damage to glass or any of phone so I press return to me . A few days later I get a text saying my phone has now had further investigation and they can pay £15 now plus send me £30 travel accessories or return my phone . Again I say return phone and call them too to say this all seems weird to me as nothing wrong with phone and it’s like they are negotiating on what they can get for a cheap price . I want my phone returned and in the original box I sent it in . She said they cannot do that as phones get separated from the packaging . I say that they only sent to me a thin bag to send them my phone so I had to put it in original box to send to them to make sure phone was protected . I have got my phone back today in their cheap cardboard thin packaging not huawei box I sent it in . This means I don’t have that in order to sell to someone else .”

Helpful Report

Posted 4 years ago

Good morning, Thank you for your review, We are very sorry to hear you are unhappy with our technician’s decision regarding your mobile phone. I can see your order has been flagged for have a lifted rear fixed glass. We have to flag any form of damage on a device if its not in a good condition. As we resell back into the mobile phone market, we are unable to sell the device in “good condition” with a lifted rear fixed glass so this would need to be replaced. please refer to our terms and conditions: https://www.mazumamobile.com/terms-and-conditions Your device went through our retentions team based on the severity of the damage, this is why you were offered an additional £5 and accessories pack as a recycling gift as explained to you by our team. The return packaging is approved by Royal Mail as sufficient packaging for devices as they do have internal support to protect the device. We do advise via your confirmation email, as well as during the process of creating an order and on our website not to send original packaging as we cannot guarantee the return of the original packaging. You can however, request a like for like replacement if needed. If you would like to discuss this further, please contact a member of our customer service team on 0345 872 3000 or alternatively you can email customerservices@mazumamobile.com Kind regards Mazuma

Posted 4 years ago

“I posted my phone off at 11 and the day after just after 12 the money was in my account had no problems at all 😊”

Helpful Report

Posted 4 years ago

Good afternoon, Thank you for sharing your experience with us. We really appreciate your positive feedback as we pride ourselves on providing a great service. Kind regards, Mazuma Mobile

Posted 4 years ago

“Top class service, process driven with timely updates along the journey. And of course a fair price. What more could you ask for?”

Helpful Report

Posted 4 years ago

Good morning, Thank you for your review. We really appreciate your positive comments. Kind regards, Mazuma Mobile

Posted 4 years ago

“I returned an iPad. I did pay for the special delivery due to it’s value. It arrived the next day and was checked and the money paid into my account. I can’t complain. I have used them before and always had excellent service.”

Helpful Report

Posted 4 years ago

Good morning, Thank you for sharing your experience with us. We really appreciate your positive feedback as we pride ourselves on providing a great service. Kind regards, Mazuma Mobile

Posted 4 years ago

“Best mobile selling site I have used!😀”

Helpful Report

Posted 4 years ago

Good morning, Thank you for your review. We really appreciate your positive comments. Kind regards, Mazuma Mobile

Posted 4 years ago

“Best price offered and honoured.”

Helpful Report

Posted 4 years ago

Good morning, Thank you for your review. We really appreciate your positive comments. Kind regards, Mazuma Mobile

Posted 4 years ago

“Sent them a phone in good condition and perfect working order and they claimed it had a cracked screen. Utter nonsense - just trying it on. Avoid - wait for lockdown to end and just take it to the local CEX...”

Helpful Report

Posted 4 years ago

Good afternoon Bill, Thank you for your review, We are very sorry to hear you are unhappy with our technician’s decision regarding your mobile phone. I can see your order has been flagged for have a cracked touchscreen. We have to flag any crack from 1mm to the whole entire screen being damage. As we resell back into the mobile phone market, we are unable to sell the device in “good condition” with a crack on it so the glass would need to be replaced. Upon looking at your order, we can see your device has fallen under the poor category and this is why your order has been amended. For further information regarding what category your device falls under. Please refer to our terms and conditions: https://www.mazumamobile.com/terms-and-conditions If you would like to discuss this further, please contact a member of our customer service team on 0345 872 3000 or alternatively you can email customerservices@mazumamobile.com Kind regards Mazuma

Posted 4 years ago

“I have used mazuma for years quick and reliable service always”

Helpful Report

Posted 4 years ago

Good morning Hayley, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

Mazuma Mobile is rated 4.2 based on 2,037 reviews