Mazuma Mobile Reviews

Name: Mazuma Mobile
Address: Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe, Morecambe
Rating: 4.16

4.2 Rating 2,033 Reviews

79 %

of reviewers recommend Mazuma Mobile

Company Reviews

Metrics

Info

4.2

Based on 2,033 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Easy

About Mazuma Mobile:

Mazuma is one of the most trusted and longest standing technology recyclers in the UK. With over 15 years’ experience, we buy and sell high quality mobile phones, tablets, smart watches, laptops and games consoles.

Mazuma have paid out over £221 million to over 4 million happy customers.

www.mazumamobile.com.

Visit Website

Phone:

0845 8723000

Email:

Customerservices@mazumamobile.com

Location:

Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe
Morecambe
LA3 3PB

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Mazuma Mobile 1 star review on 7th August 2024

Mark

Mazuma Mobile 1 star review on 6th August 2024

Anonymous

Mazuma Mobile 1 star review on 10th June 2024

Laura

Mazuma Mobile 5 star review on 4th March 2023

George C Thompson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got a decent price for my old phone which more than covered the upfront cost of my new one, the pre-paid bag was sent out quickly and I received the money on the same day they received my phone. Would definitely recommend to anyone looking to sell an old phone.”

Helpful Report

Posted 4 years ago

Good afternoon Drew, Thank you for the five-star review and the recommendation. We hope you will use us again in the future! Kind regards Mazuma

Posted 4 years ago

“Mazuma Mobile - Offered good price, delivery service excellent overall 10 out 10 Thanks Mazuma”

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Posted 4 years ago

Good afternoon William, Thank you for the five-star review. We really appreciate the positive comments, Kind regards Mazuma

Posted 4 years ago

“Mazuma mobile tools new my phone was worth £115. They paid me £15 and didn't send me an option to accept or decline this ridiculous offer just paid in my bank. Now to sort it out I'd have to return the money and get the package back. Never use them again.”

Helpful Report

Posted 4 years ago

Good afternoon Paula, Thank you for the review. Looking at your order, I can see this was a mistake on our part. This looks like it proceeded to payment, instead of being flagged as a problem. I am sorry for the inconvenience, and this device is waiting for the return of the money so it can be returned to you, Kind regards Mazuma

Posted 4 years ago

“Super smooth process.”

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Posted 4 years ago

Good afternoon, Thank you for the five-star review. We really appreciate the positive comments, Kind regards Mazuma

Posted 4 years ago

“This is the third or fourth time I've sold my phone to Mazuma, and it's been a simple, quick and quibble free process every time.”

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Posted 4 years ago

Good afternoon Gary, Thank you for the five-star review. it's great you have used us multiple times and always found the process quick and easy, Kind regards Mazuma

Posted 4 years ago

“Very quick and reliable”

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Posted 4 years ago

Good afternoon, Thank you for the five-star review. We appreciate the positive comments, Kind regards Mazuma

Posted 4 years ago

“I’ve been very impressed with Mazuma for their help & support.👍👏”

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Posted 4 years ago

Good afternoon, Thank you for the five-star review. It's great to hear you were impress with our service, Kind regards Mauzma

Posted 4 years ago

“Unbelievable service from Mazuma Mobile Price quoted was awesome and turned round in 3 days Will highly recommend Mazuma to all my friends and family Thank you soooooo much Mazuma Happy customer”

Helpful Report

Posted 4 years ago

Good afternoon Mark, Thank you for the five-star review and the recommendation. We hope you will use us again in the future, Kind regards Mazuma Mobile

Posted 4 years ago

“Dealt with my moblie very promptly and efficiently”

Helpful Report

Posted 4 years ago

Good afternoon James, Thank you for the five-star review and for taking your time to leave the feedback. We hope you will use us again in the future. Kind regards Mazuma

Posted 4 years ago

“Great customer service and really fast turnaround getting the payment for my phone”

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Posted 4 years ago

Good afternoon Alix, Thank you for the five-star review and for choosing Mazuma, Kind regards Mazuma

Posted 4 years ago

“What fantastic service within one week of emailing mazuma I received the package returned my phone and got the money in my account thank you”

Helpful Report

Posted 4 years ago

God afternoon Alan, Thank you for the five-star review. It's great to hear your positive feedback! Kind regards Mazuma

Posted 4 years ago

“Free postage, easy to process on line, clear instructions, quick payment.”

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Posted 4 years ago

Good afternoon Danny, Thank you for the five-star review. It's great to hear your positive comments, Kind regards Mazuma

Posted 4 years ago

“Excellent 5 star service. I received my postal envelope within two days, posted my phones on a Thursday and the money for them was in my account on Monday. Extremely fast and efficient and a very positive experience.”

Helpful Report

Posted 4 years ago

Good afternoon Paula, Thank you for the five-star review. It's great to hear you found the process fast and efficient, Kind regards Mazuma

Posted 4 years ago

“Amazing service.”

Helpful Report

Posted 4 years ago

Good afternoon, Thank you for the five-star review, Kind regards Mazuma

Posted 4 years ago

“Easy process! Got what I was offered all round great service!”

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Posted 4 years ago

Good afternoon Toni, Thank you for the five-star review. We really appreciate the positive comments, Kind regards Mazuma

Posted 4 years ago

“Speedy! Swift and responsive service - item received, checked and payment issued on the same day.”

Helpful Report

Posted 4 years ago

Good afternoon, Thank you for the five-star review. It's great you found the process quick! Kind regards Mazuma

Posted 4 years ago

“Amazing fast payment and checks”

Helpful Report

Posted 4 years ago

Good afternoon Basma, Thank you for the five-star review. We really appreciate the positive comments, Kind regards Mazuma

Posted 4 years ago

“Told there were issues with a mobile that’s been in cases from day one. Knocked half the price off of it. Absolutely ridiculous”

Helpful Report

Posted 4 years ago

Good afternoon, Thank you for the review. If you would like to discuss this further, please contact a member of our customer service team on 0345 872 3000 or alternatively you can email customerservices@mazumamobile.com. Kind regards Mazuma

Posted 4 years ago

“Quick turn around. Would highly recommend.”

Helpful Report

Posted 4 years ago

Good afternoon Sonja, Thank you for the five-star review and recommendation. We really appreciate the positive comments, Kind regards Mazuma

Posted 4 years ago

“I was very pleased with my experience on Mazuma Mobile, I got a good price for my old mobile and payment was very quick. Would you's again.”

Helpful Report

Posted 4 years ago

Good afternoon Margaret, Thank you for the five-star review. It's great you were pleased with your experience with us and we look forward to you using us again in the future! Kind regards Mazuma

Posted 4 years ago

Mazuma Mobile is rated 4.2 based on 2,033 reviews