Mazuma Mobile Reviews

Name: Mazuma Mobile
Address: Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe, Morecambe
Rating: 4.16

4.2 Rating 2,037 Reviews

79 %

of reviewers recommend Mazuma Mobile

Company Reviews

Metrics

Info

4.2

Based on 2,037 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Easy

About Mazuma Mobile:

Mazuma is one of the most trusted and longest standing technology recyclers in the UK. With over 15 years’ experience, we buy and sell high quality mobile phones, tablets, smart watches, laptops and games consoles.

Mazuma have paid out over £221 million to over 4 million happy customers.

www.mazumamobile.com.

Visit Website

Phone:

0845 8723000

Email:

Customerservices@mazumamobile.com

Location:

Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe
Morecambe
LA3 3PB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Contacted customer services due to an issue and they were super helpful. Received the money quickly and would definitely recommend and use again”

Helpful Report

Posted 4 years ago

Good morning, Thank you for your review. We really appreciate your positive comments. Kind regards, Mazuma Mobile

Posted 4 years ago

“Prompt action. Prompt payment. And good communication. As a first time user, a very straightforward and pleasant experience”

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Posted 4 years ago

Good morning, Thank you for your review. We really appreciate your positive comments. Kind regards, Mazuma Mobile

Posted 4 years ago

“Received letter offering me 95 pounds for my phone.Posted it to them.Waited nearly a week and nothing so I rang them.They offered me 20 pounds for it which I refused.Was I impressed with the company No.Would I use them again No. Would I recommend to a friend definitely not.”

Helpful Report

Posted 4 years ago

Good morning, Thank you for your review. We are sorry to hear that you were unhappy with the decision made regarding your device Screen burn appears within the LCD/OLED layer of the device (this is the pixel layer underneath the glass on the front). This can come in two different forms an imprint or a glow. The most common imprint we tend to see if of the keyboard as this is the most commonly function used on a mobile phone. It can also come in the form of a red glow which appears around the edges of the screen. Screen burn is where the pixels create a ghost like imprint that remains even after the on-screen content has changed or moved. This is mainly visible against a white background. This can present itself in 3 different levels. If you have purchased your device within the past 24 months, you can actually send the device to Samsung to have it repaired under a warranty because of the screen burn as they are aware of how common the defect is within their devices. You can also check for this yourself by dialling *#0*# on the keypad and checking it against the blue and white background. We also found the battery capacity of the device to be lower than the threshold for "good" condition as it was below 85% If you would like to discuss this further, please contact a member of our customer service team on 0345 872 3000 or alternatively you can email customerservices@mazumamobile.com Kind regards Mazuma

Posted 4 years ago

“Excellent and speedy service”

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Posted 4 years ago

Good morning Anne, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Brilliant! As soon as they received the phone got the amount quoted very same day.”

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Posted 4 years ago

Good morning Anthony, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“Excellent speedy service. All information clear and easy to follow instructions”

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Posted 4 years ago

Good morning Julie, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Excellent service would recommend”

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Posted 4 years ago

Good afternoon Duncan, Thank you for the five-star review and recommendation, Kind regards Mazuma

Posted 4 years ago

“It was a very smooth process to sell my phone. Very happy.”

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Posted 4 years ago

Good morning, Thank you for your review. We really appreciate your positive comments. Kind regards, Mazuma Mobile

Posted 4 years ago

“Sent off a PS4 from a local shop. Kept informed of the progress. Got my money. Excellent experience. Didn't need to contact them. Will use again”

Helpful Report

Posted 4 years ago

Good morning, Thank you for your review. We really appreciate your positive comments. Kind regards, Mazuma Mobile

Posted 4 years ago

“Fantastic service throughout. Paid me £210 day received mobile as promised. Great communication all the way as well . Superb service”

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Posted 4 years ago

Good morning, Thank you for choosing Mazuma. We really appreciate your five-star review. Kind regards, Mazuma Mobile

Posted 4 years ago

“Quick and simple. Job done!”

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Posted 4 years ago

Good morning Craig, Thank you for the five-star review. We really appreciate the positive comments! Kind regards Mazuma

Posted 4 years ago

“Very pleased with the efficient service from Mazuma. Good trade in price offered and the payment for my order was dealt with promptly. Would definitely use this Company again and highly recommend to others looking to trade in their old phone.”

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Posted 4 years ago

Good morning Rosemary, Thank you for the five-star review and the recommendation. We look forward to you using Mazuma again soon! Kind regards Mazuma

Posted 4 years ago

“Perfect service from beginning to end”

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Posted 4 years ago

“Great service. Full payment in the day they got my iPad. 10 out of 10👍”

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Posted 4 years ago

“Best price”

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Posted 4 years ago

Good afternoon, Thank you for your review. We hope you will use is again! Kind regards Mazuma

Posted 4 years ago

“I have sold numerous items to mazuma and they always do what they say and paid what they quote. Fantastic company and highly recommended!”

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Posted 4 years ago

Good morning Jenny, Thank you for the five-star review and the recommendation. We hope you will use Mazuma again in the future, Kind regards Mazuma

Posted 4 years ago

“Very easy transaction. Got my money within a week.”

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Posted 4 years ago

Good morning, Thank you for the five-star review. It's great to hear your feedback! Kind regards Mazuma

Posted 4 years ago

“Clear information on how to prepare your phone, regular & prompt updates during the checking process. Prompt payment.”

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Posted 4 years ago

Good afternoon, Thank you for the five-star review. It's great to hear your comments and we hope you will use us again in the future! Kind regards Mazuma

Posted 4 years ago

“A very good service”

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Posted 4 years ago

Good afternoon Danny, Thank you for the five-star review. We really appreciate the positive comments, Kind regards Mazuma

Posted 4 years ago

“I am disgusted and will never use or recommend mazuma to anyone. I sent in a perfect condition iPad, they said it was bent. The iPad was only ever used in the house in a cover. It was never bent when this was sent in, I also packed it in cardboard and bubble wrap so I know it wouldn’t have got damaged in transport. It would have taken some force to bend the iPad the way it came back to me. They offered me £30 which they increased to£40 with a £50 accessory package. I will never use them again”

Helpful Report

Posted 4 years ago

Good morning Annaj, Thank you for the review. We are very sorry to hear that you were unhappy with the decision made regarding your device. Every device that we receive is thoroughly checked by our technicians, if it doesn't meet our grading criteria the price, we offer you a lower price. I can see your device was found to have a bend within the chassis, this means that the housing is slightly bent and therefore we would be unable to offer you the full amount for this. If you would like to discuss this further, please contact a member of our customer service team on 0345 872 3000 or alternatively you can email customerservices@mazumamobile.com Kind regards Mazuma

Posted 4 years ago

Mazuma Mobile is rated 4.2 based on 2,037 reviews