Mazuma Mobile Reviews

Name: Mazuma Mobile
Address: Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe, Morecambe
Rating: 4.16

4.2 Rating 2,033 Reviews

79 %

of reviewers recommend Mazuma Mobile

Company Reviews

Metrics

Info

4.2

Based on 2,033 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Easy

About Mazuma Mobile:

Mazuma is one of the most trusted and longest standing technology recyclers in the UK. With over 15 years’ experience, we buy and sell high quality mobile phones, tablets, smart watches, laptops and games consoles.

Mazuma have paid out over £221 million to over 4 million happy customers.

www.mazumamobile.com.

Visit Website

Phone:

0845 8723000

Email:

Customerservices@mazumamobile.com

Location:

Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe
Morecambe
LA3 3PB

Write Your review

Tell us how Mazuma Mobile made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Mazuma Mobile 1 star review on 7th August 2024

Mark

Mazuma Mobile 1 star review on 6th August 2024

Anonymous

Mazuma Mobile 1 star review on 10th June 2024

Laura

Mazuma Mobile 5 star review on 4th March 2023

George C Thompson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very speedy process”

Helpful Report

Posted 4 years ago

Good afternoon Amy, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma Mobile

Posted 4 years ago

“Offered £45 for a Samsung Galaxy S8+ in poor condition. Went through the hassle of mailing it off and the revise offer to an insulting £10, which I obviously rejected. Time-wasting company (not to mention needless carbon footprint from postage!)”

Helpful Report

Posted 4 years ago

Good afternoon Edward, Thank you for your review. I can see your order has been flagged for a no power on fault. Devices are charged for up to 3 hours before they are classed as a no power on fault. Your device will have been on charge for this amount of time. As the device does not turn on we have amended it to reflect this being £10. As for the packaging. We are currently working hard to change the current packaging we have to be much more eco friendly. This will hopefully be rolled out by the end of the year. Kind regards Mazuma Mobile.

Posted 4 years ago

“Great service, great customer service team, money in my account really quickly.”

Helpful Report

Posted 4 years ago

Good afternoon Amelia, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma Mobile

Posted 4 years ago

“Sent perfect condition mac book and got offered £50 and advised screen protective film was peeling off, asked for it back, screen is fine, what are you guys on about? waste of my time!”

Helpful Report

Posted 4 years ago

“Great price. Quick payout. Whats not to like.”

Helpful Report

Posted 4 years ago

Good morning Grant, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma Mobile

Posted 4 years ago

“Great quick service”

Helpful Report

Posted 4 years ago

Good morning Grace, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma Mobile

Posted 4 years ago

“Excellent service as always”

Helpful Report

Posted 4 years ago

Good morning Anthony, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma Mobile

Posted 4 years ago

“Brilliantly fast service! Thank you”

Helpful Report

Posted 4 years ago

Good morning Robin, Thank you for sharing your experience with us. We really appreciate your positive feedback. Kind regards Mazuma Mobile

Posted 4 years ago

“Very good service Bonjour!”

Helpful Report

Posted 4 years ago

Good morning James, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma Mobile

Posted 4 years ago

“Quick, efficient and súper profesional service mazumastic”

Helpful Report

Posted 4 years ago

Good morning Amir, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma Mobile

Posted 4 years ago

“Extremely quick service, posted the phone the money was paid the following day. A lot of communication throughout as well”

Helpful Report

Posted 4 years ago

Good morning Andrew, Thank you for taking the time to review Mazuma Mobile. We are glad to hear you had a great experience with us and we hope that you come back to us again in the future. Kind regards Mazuma Mobile.

Posted 4 years ago

“All sorted in just over 25 hours of sending off my phone. Great communication and easy to deal with.”

Helpful Report

Posted 4 years ago

Good morning, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma Mobile

Posted 4 years ago

“excellent service”

Helpful Report

Posted 4 years ago

Good morning Iona, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma Mobile

Posted 4 years ago

“Absolutely brilliant service and so easy to do. Cost nothing to send my watch and get a cool price at the end, it was agreed at the start and they stood by that when they checked it out. Wouldn’t hesitate to use again and recommend it to everyone one.”

Helpful Report

Posted 4 years ago

Good morning Mark, Thank you for recommending Mazuma Mobile! We are glad to hear that you had a great experience with us. Kind regards Mazuma Mobile

Posted 4 years ago

“Excellent service”

Helpful Report

Posted 4 years ago

Good morning Gaynor, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma Mobile

Posted 4 years ago

“as always they give great service”

Helpful Report

Posted 4 years ago

Good morning Geoff, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma Mobile

Posted 4 years ago

“Brilliant service”

Helpful Report

Posted 4 years ago

Good morning Michael, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma Mobile

Posted 4 years ago

“Straight forward, swift process, prompt payment, what more can you ask!”

Helpful Report

Posted 4 years ago

Good morning, Thank you for taking the time to review Mazuma Mobile. We are glad to hear you had a great experience with us and we hope that you come back to us again in the future. Kind regards Mazuma Mobile.

Posted 4 years ago

“Great service, quick and professional, well done, and many thanks.”

Helpful Report

Posted 4 years ago

Good morning Abdolreza, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma Mobile

Posted 4 years ago

“Quick great service”

Helpful Report

Posted 4 years ago

Good morning Anthony, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma Mobile

Posted 4 years ago

Mazuma Mobile is rated 4.2 based on 2,033 reviews