Mazuma Mobile Reviews

Name: Mazuma Mobile
Address: Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe, Morecambe
Rating: 4.16

4.2 Rating 2,032 Reviews

79 %

of reviewers recommend Mazuma Mobile

Company Reviews

Metrics

Info

4.2

Based on 2,032 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Easy

About Mazuma Mobile:

Mazuma is one of the most trusted and longest standing technology recyclers in the UK. With over 15 years’ experience, we buy and sell high quality mobile phones, tablets, smart watches, laptops and games consoles.

Mazuma have paid out over £221 million to over 4 million happy customers.

www.mazumamobile.com.

Visit Website

Phone:

0845 8723000

Email:

Customerservices@mazumamobile.com

Location:

Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe
Morecambe
LA3 3PB

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Mazuma Mobile 1 star review on 7th August 2024

Mark

Mazuma Mobile 1 star review on 6th August 2024

Anonymous

Mazuma Mobile 1 star review on 10th June 2024

Laura

Mazuma Mobile 5 star review on 4th March 2023

George C Thompson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and very quick turnaround very happy”

Helpful Report

Posted 4 years ago

Good morning Sharon, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Excellent service as always. Kept up to date with progress and swift payment with no messing about like some sites or mobile phone services.”

Helpful Report

Posted 4 years ago

Good morning Alistair, Thank you for your five-star review! We are pleased to hear that you received a great service when selling your device to us. We hope that you will use us again in the future. Kind regards Mazuma

Posted 4 years ago

“Quick and fast payment, apart from that I checked on music magpie and they were offering more cash.”

Helpful Report

Posted 4 years ago

Good morning, Thank you for choosing Mazuma Mobile. We really appreciate your four-star review. Kind regards Mazuma

Posted 4 years ago

“Fantastic service, the customer service and live chat team are brilliant in answering any questions. Fast, efficient and DPD pickup is a game changer!”

Helpful Report

Posted 4 years ago

Good morning, Thank you for your review, we are happy to hear of your experience with Mazuma and we appreciate the positive comments Kind regards Mazuma

Posted 4 years ago

“It’s amazing how fast Mazuma responded when I sold my iPhone X recently. Sent item off on Monday and received progress updates the following day. Payment within hours of their receipt of item. Much respect.”

Helpful Report

Posted 4 years ago

Good morning Wai, Thank you so much for taking the time to leave an excellent review. We really appreciate your business. We hope you come back to us in the future. Kind regards Mazuma

Posted 4 years ago

“Absolutely brilliant,quick and easy to deal with.”

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Posted 4 years ago

Good morning Garry, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Great service, really impressed”

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Posted 4 years ago

Good morning, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“A superb service every time I use Mazuma. Every step of the journey from logging on to sell my laptop to collection of laptop to money in bank was speedy and seamless. And excellent communication via email throughout the whole process. There are many people out there who offer this service but none as good as Mazuma. 100% trustworthy. I think from start to finish it took about 4 or 5 working days at the very most. Thank you Mazuma!”

Helpful Report

Posted 4 years ago

Good morning Rosamund, Thank you so much for taking the time to leave an excellent review. We really appreciate your business. We hope you come back to us in the future. Kind regards Mazuma

Posted 4 years ago

“Great service and very speedy!”

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Posted 4 years ago

Good morning, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“Great company, made things simple and easy - from what they valued the mobile phone, collecting and depositing monies.”

Helpful Report

Posted 4 years ago

Good morning Dreek, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Excellent service. Phone next day special delivery and payment made on the day phone received. Received updates throughout the process.”

Helpful Report

Posted 4 years ago

Good morning Razia, Thank you for your five-star review! We are pleased to hear that you received a great service when selling your device to us. We hope that you will use us again in the future. Kind regards Mazuma

Posted 4 years ago

“Efficient and fully trackable process.”

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Posted 4 years ago

Good morning, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“Quick and professional. I’ve used Mazuma probably 15 or so times and I’ve always received the quoted price for my items. I’d definitely recommend and I’ll be using them again in the future for sure”

Helpful Report

Posted 4 years ago

Good morning Sam, Thank you for recommending Mazuma Mobile! We are glad to hear that you had a great experience with us. Kind regards Mazuma

Posted 4 years ago

“This service is very professional quick and efficient overall service”

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Posted 4 years ago

Good morning Paul, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“Fast perfect without any issue sended next day receive money”

Helpful Report

Posted 4 years ago

Good morning Antonin, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Mazuma was great and so quick great value”

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Posted 4 years ago

Good morning Lauryn, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“Quick and easy. Payment was same day as promised”

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Posted 4 years ago

Good morning James, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Really happy. Valued my phone online on the Sunday and got offered a decent and fair amount. Recieved the postage kit on the Tuesday, sent my phone to Mazuma on the Wednesday and by tea time on Thursday, the full amount was in my bank. Really really happy.”

Helpful Report

Posted 4 years ago

Good morning Victoria, Thank you for your review, we are happy to hear of your experience with Mazuma and we appreciate the positive comments Kind regards Mazuma

Posted 4 years ago

“Very disappointed, I sent 2 I-phones, an I-pad 4 and a mini I pad. The mini I-pad had a cracked screen and I appreciated the £5 payment for it. The other 3 items were downgraded from the suggested offers with the I-pad 4 being reduced from £35 to ZERO!! The fault advised was a yellow mark in the screen. How can the I-pad mini be worth more with a cracked screen?! Both the I-phones were stated to have similar screen issues and the 5s was reduced from £15 to £2.50 and the 6s from £30 to £10!! I have given 2 stars for the speed of response to my first enquiry and subsequent prompt supply of packaging etc. Had I had to pay postage to return the items I would be even more annoyed!!”

Helpful Report

Posted 4 years ago

Good afternoon, Thank you for your review. We are sorry to hear that you were unhappy with the service you received from Mazuma. Unfortunately, your device was found to have a yellow mark within the OLED screen, this comes from age and use of the pixels and so they turn yellow. Due to the cost of a screen replacement we were unable to offer you the original valuation price. Not all companies test for the same things, this is based on the market they sell back on to. If you would like to discuss this further, please contact a member of our customer service team on 0345 872 3000 or alternatively you can email customerservices@mazumamobile.com. Kind regards Mazuma

Posted 4 years ago

“Was quick and easy and the cash was delivered greatly”

Helpful Report

Posted 4 years ago

Good afternoon Cole, Thank you for the positive comments, we appreciate your review, Kind regards Mazuma

Posted 4 years ago

Mazuma Mobile is rated 4.2 based on 2,032 reviews