Mazuma Mobile Reviews

Name: Mazuma Mobile
Address: Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe, Morecambe
Rating: 4.16

4.2 Rating 2,033 Reviews

79 %

of reviewers recommend Mazuma Mobile

Company Reviews

Metrics

Info

4.2

Based on 2,033 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Easy

About Mazuma Mobile:

Mazuma is one of the most trusted and longest standing technology recyclers in the UK. With over 15 years’ experience, we buy and sell high quality mobile phones, tablets, smart watches, laptops and games consoles.

Mazuma have paid out over £221 million to over 4 million happy customers.

www.mazumamobile.com.

Visit Website

Phone:

0845 8723000

Email:

Customerservices@mazumamobile.com

Location:

Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe
Morecambe
LA3 3PB

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Mazuma Mobile 1 star review on 7th August 2024

Mark

Mazuma Mobile 1 star review on 6th August 2024

Anonymous

Mazuma Mobile 1 star review on 10th June 2024

Laura

Mazuma Mobile 5 star review on 4th March 2023

George C Thompson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service as usual. I have used them a couple of times before and they are true and honest”

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Posted 4 years ago

Good morning, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“Fantastic service, very quick, straightforward, very easy to use.”

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Posted 4 years ago

Good morning Simon Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Great service, was no hassle to sell my phone to them and received money very quickly.”

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Posted 4 years ago

Good morning Aidan, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“Fast and efficient service.”

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Posted 4 years ago

Good morning, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Easy and quick process.”

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Posted 4 years ago

Good afternoon Sophie, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“Fast and efficient”

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Posted 4 years ago

Good afternoon Nikolas, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Excellent service, easy to use and no quibbling over the price offered. Will use it again.”

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Posted 4 years ago

Good afternoon Mike, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“Offered me a price, phone sent off, great communications with updates and money as promised paid into my account - does exactly what it says on the .. website :) Great service.”

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Posted 4 years ago

Good afternoon Stephen, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“great repeat service, easy to use”

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Posted 4 years ago

Good morning Mark, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“Really efficient , speedy service and very prompt payment.”

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Posted 4 years ago

Good morning, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Would leave 0 star if I could. Sent my immaculate Ps4 to mazuma with original offer of £90 to be reduced to £10 due to noisy fan and overheating. Fan is noisy but Ps4 has never overheated. Returned to me absolutely scratched and damaged. Looks purposeful and now the Ps4 is faulty and ejects discs which in 7 years owning I have never had issue. Mazuma said it hasn't happened in their care must be DPD and offered to take it back. Looks like it's been done on purpose as I rejected the offer as now the Ps4 is faulty and does not work. Absolutely ridiculous I sent into your care and it has been returned purposefully damaged and no longer working.”

Helpful Report

Posted 4 years ago

Good morning, Thank you for your review. We are very sorry to hear about your experience with us, We raised a claim with DPD regarding the damages that had occurred to your device during transit which has been accepted this morning. A colleague will be in touch regarding this and how payment will be made. Our warehouse has extensive measures in place to ensure no damage occurs to any device whilst in our possession. This includes rubber flooring and foam mats across all benches to protect devices for when they are tested. If you would like to discuss this further, please contact our team at customerservices@mazumamobile.com or call 0345 872 3000 Kind regards Mazuma

Posted 4 years ago

“Would leave 0 stars if i could. I sent my Ps4 in perfect condition. They graded it and said the fan is noisy and it overheats. Fan is noisy but never had overheating issue. Asked for it back after pitiful £10 offer. Ps4 has come back severely damaged, top cover is scratched and looks purposeful, which wasn't on the report. Ps4 now ejects discs which never had issue with before in the 7 years I have owned it. Emailed manager she said it wasn't done by them, but the onus is on you I sent the Ps4 to you it has been damaged in your care and you are unwilling to do anything about it. You have purposefully damaged my property! I am livid. Never use ever again, disgraceful. Blaming DPD when it was packaged really well by them and then offering me the pitiful £20. Company clearly damages devices sent back so you have no choice but to take their offer.”

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Posted 4 years ago

“Excellent service great value instant payment use you again”

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Posted 4 years ago

Good morning Judith, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“Absolutely brilliant service. Sent my old phone Wednesday and had the money in the bank Friday! 5*”

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Posted 4 years ago

Good morning Alistair, Thank you for taking the time to review Mazuma Mobile. We are glad to hear you had a great experience with us and we hope that you come back to us again in the future. Kind regards Mazuma

Posted 4 years ago

“Great price and very quick sale and payment”

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Posted 4 years ago

Good morning Carolyn, Thank you for your review, we are really happy to hear of your experience with Mazuma, we appreciate the positive comments Kind regards Mazuma

Posted 4 years ago

“Great service and quick payment, I would definitely use this again the future Thanks Mazuma 😁”

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Posted 4 years ago

Good morning Steven, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Great speedy service”

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Posted 4 years ago

Good morning, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“Excellent service Quick and efficient”

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Posted 4 years ago

Good morning Nora, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“I think mazuma are brilliant it’s so quick and efficient”

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Posted 4 years ago

Good morning Alexandra, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“Very impressive service and very pleased with Mazuma. Got offered more money for my device compared to another offer I received. Selling my device was very easy and a good selection of delivery dates were available. Delivery driver was helpful and then Mazuma very quickly received the phone and the money was in my account the next day! Very happy and glad I sold my device to Mazuma.”

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Posted 4 years ago

Good morning Benjamin, Thank you for your five-star review! We are pleased to hear that you received a great service when selling your device to us. We hope that you will use us again in the future. Kind regards Mazuma

Posted 4 years ago

Mazuma Mobile is rated 4.2 based on 2,033 reviews