Mazuma Mobile Reviews

Name: Mazuma Mobile
Address: Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe, Morecambe
Rating: 4.16

4.2 Rating 2,034 Reviews

79 %

of reviewers recommend Mazuma Mobile

Company Reviews

Metrics

Info

4.2

Based on 2,034 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Easy

About Mazuma Mobile:

Mazuma is one of the most trusted and longest standing technology recyclers in the UK. With over 15 years’ experience, we buy and sell high quality mobile phones, tablets, smart watches, laptops and games consoles.

Mazuma have paid out over £221 million to over 4 million happy customers.

www.mazumamobile.com.

Visit Website

Phone:

0845 8723000

Email:

Customerservices@mazumamobile.com

Location:

Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe
Morecambe
LA3 3PB

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Mazuma Mobile 1 star review on 7th August 2024

Mark

Mazuma Mobile 1 star review on 6th August 2024

Anonymous

Mazuma Mobile 1 star review on 10th June 2024

Laura

Mazuma Mobile 5 star review on 4th March 2023

George C Thompson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had the same issue as everyone else told me my Samsung S8 had screen burn and need replacing. Absolute scam devalued it from £215 to £40.40. Got it returned and sold it elsewhere without issue. They don't answer the phone and dont reply to emails. Avoid this company.”

Helpful Report

Posted 6 years ago

“Steer clear of them absolute waste of time. Quoted over £90 for two Samsung Galaxies that worked perfectly well when I sent them to Mazuma only to receive the exact same email about both phones saying the screen had dots mainly on white background therefore needed new Lcd screens and therefore worth nothing. Now having these returned to sell elsewhere. Waste of time and massive inconvenience”

Helpful Report

Posted 6 years ago

“Avoid! Same as everyone else here, I had the standard response for my s7 - offered 110 then got an email after they received it that due to lcd screen burn the offer has been reduces to £16. What a total waste of time, as if I'd actually accept that blatant scam. Awaiting return of my phone and next time I'll just sell privately seeing as these people are just con artists.”

Helpful Report

Posted 6 years ago

“This is the 2nd time I’ve used Mazuma to trade in my phone. I posted on sat morning and the promised cash was in my bank by 5pm on weds. Great service”

Helpful Report

Posted 6 years ago

“Wish I’d read all these reviews before. Same as everyone else really. Sent an iPhone 7 in perfect condition expecting £149 and had an email saying it had ‘dark marks on back camera’ and amended price to £40. Nothing wrong with camera was taking pics until the day I sent it to them. Waiting for phone to be returned to me. Tried calling dozens of times but line either engaged or doesn’t pick up.”

Helpful Report

Posted 6 years ago

“Used them several times before, always excellent service. Just sold a galaxy S6 and surprise surprise like everyone else, the sale was amended due to screen burn. Rubbish, there was nothing wrong with it. I can only assume the company that took them over in 2018 are the cowboys and brought a once excellent firm to its knees. Very sad. Avoid them.”

Helpful Report

Posted 6 years ago

“Initial contact and postal arrangements were first class. The tracker said it was delivered on Sat 16th. By Tues I had heard nothing so tried to phone. Either engaged or no answer after 12 minutes of ringing. Then I received an email telling me that their offer had gone from £25 to£0. The phone was only an Huwawei P9 lite was in immaculate condition, in fact, I nearly didn't upgrade it. They say that the screen has white spots. I rang again and actually got through. The girl basically said "tough". I asked for the return of my phone. Will never use Mazume again, nor recommend them to anyone. Disgusted!!! Surely this Company needs investigating.”

Helpful Report

Posted 6 years ago

“Awful company.... got a new phone so thought I'd send my old phone in. Absolutely nothing wrong with it. But they came back saying the screen needed replacing and offered me £15. This may I add was a week later. They will try there luck with anyone. Honestly save yourself the hastle and sell it on the high street.”

Helpful Report

Posted 6 years ago

“Awful company paid for next day delivery they recieved it that morning with an email letting me know saying I'll receive payment later that day... got to about half 3 didn't hear anything so called up the assured me it would be sent around half 5 so half 5 came and nothing so called again was ringing for 25 minutes in total constantly and no answer then eventually they turn the phones off completely. So next morning get an email saying it's been processed I'll receive the payment today brilliant got to about half 3... nothing so I called again eventually got through yes it's been sent it's down to your bank now spoke to my bank they've not heard anything of it, called back no answer for 1 hour trying to get through so I figured I can dm them on Twitter this is after they still haven't replied to my emails from the first day so thought I'd give it a shot got a reply yes it will be sent around half 5 even though I was told it's been sent which was wrong apparently... it's now 5 and still no sign of any money and can imagine the same will happen again tomorrow, plenty better ways to trade a phone in than through mazumamobile.”

Helpful Report

Posted 6 years ago

“Sent them a iPhone 7 in perfect condition. They emailed me back saying that the screen was cracked and that the price has dropped from £180 to £49. They are trying there luck hoping to get a iPhone for £49. I advise anybody to stay clear from this firm. Go somewhere else.”

Helpful Report

Posted 6 years ago

“Sent my iPhone to them and just received an email saying the screen is faulty !! The phone was in perfect condition before I sent it and I even bubble wrapped it and I’ve never had a problem!! They are cow boys trying to con you out of money !! I will never use them again . Waiting for my phone to be returned”

Helpful Report

Posted 6 years ago

“Cowboys !! Don't send in any phone still under contract !! They use a company called checkmend.com to all check phones. If your phone has 1 month left under contract, they will quarantine it. There are other recycles who don't do checks !!!! Do some research.........”

Helpful Report

Posted 6 years ago

“I sent 2 phones last week and they were received yesterday. I received an email today telling me that my payment had been processed and I would receive my payment today. It arrived into my account tonight and I'm very happy with the service I've received from Mazuma.”

Helpful Report

Posted 6 years ago

“Dreadful, sent phone off after £215 valuation. Phone arrived on the Monday morning, no contact whatsoever until I chased numerous times the following day (phone is very rarely answered) despite promises on the website of email confirmation of receipt of phone and same day payment etc. Finally get an email with re-evaluation of £40 due to "Imprint burns" new screen required was an excuse used to drop valuation. Considering I had never noticed an issue and had used the phone until I had sent it off and after a bit of research on the Internet, this seems to be a standard response with android phones and if you send an iPhone, they will claim a raised screen. They offered to send the phone back but without the original box they requested I sent it to them in. Finally accepted offer in order to get the whole ordeal over with. Absolutely disgraceful from start to finish. Do not use.”

Helpful Report

Posted 6 years ago

“What a common topic hotspots or screen burn appear to be. Just had the same reply from mazuma. Sent a Samsung S7 edge. Absolutely mint condition. Has had a screen protector and back case on since new. Told had a hotspot. Price reduced from £120.00 to £32.00. Contacted by phone and requested a return, which I have received today. Also mentioned the condition of the phone and that photos were taken prior to sending, showing their mail package in the photos. Return postage was tracked. BEWARE”

Helpful Report

Posted 6 years ago

“Exactly the same as many on here...'screen burn' on an immaculate Samsung S7. Reduced their offer from £115 to £21. Scammers and con artists. Avoid avoid avoid!!!!!!”

Helpful Report

Posted 6 years ago

“Sent away an immaculate note 8. You couldn't tell it apart from a brand new one. Had an email saying it needs a new lcd because of screen burn in. Total scam I don't know how they're still trading.”

Helpful Report

Posted 6 years ago

“exactly the same ....phone perfect and offered £230....told cracked and offered £60.....its just come back perfect...criminal behaviour and should be looked into by trading standards”

Helpful Report

Posted 6 years ago

“No stars!!!!!!Sent a perfect phone away to be told by email that my£220 quote is now £48!. Due to a cracked screen, have asked for it to be returned but am panicked about the damage Royal Mail or Mazuma have caused my phone!”

Helpful Report

Posted 6 years ago

“Exactly the same as the other reviewers, sent a perfect s8+ phone away in it box last Thursday to receive an email today saying their £220 quote was now £48! Due to a cracked screen, really panicking about what condition my phone will return in! Does anyone have any advice to what we can do about this?.... wish I'd discovered this page before I sent away my phone to these absolute scammers!”

Helpful Report

Posted 6 years ago

Mazuma Mobile is rated 4.2 based on 2,034 reviews