Maxwells DIY Reviews

Name: Maxwells DIY
Address: Maxwells DIYShotton Road, PETERLEE
Rating: 4.23

4.2 Rating 3,411 Reviews

80 %

of reviewers recommend Maxwells DIY

4.2

Based on 3,411 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01915871708

Email:

enquiries@maxwellsdiy.co.uk

Location:

Maxwells DIYShotton Road
PETERLEE
SR8 2TG

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Maxwells DIY 5 star review on 8th April 2019

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed order for a vanity unit & tap on Sunday 28th August. Your standard delivery is next working day, however as this was a Bank Holiday, we expected delivery on Tues 30th. Delivery was made on Fri 2nd Sept. Opened the box, unit was smashed beyond repair. Box however was undamaged leading to the conclusion that the unit was smashed when it was packed. The tap which was on the same order wasn't delivered at all. Following a phone call, the damaged unit was collected same day. However, during the phone call it was stated that we will not be receiving a replacement unit until the following Friday (9th Sept) as that is the only day delivery is made to our area - which is Seaham in Co Durham. How can you advertise standard next day delivery if it's wholly dependent on whether your van goes to that area on that day? If we receive an undamaged unit (and a tap) next Friday that will be almost a fortnight since order was placed. Won't be ordering from Maxwell's again.”

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Posted 8 years ago

“Excellent choice, excellent website, excellent price, delivered when they said they would. I highly recommend Maxwells. Rick”

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Posted 8 years ago

“Delivery was prompt.p product arrived in good condition”

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Posted 8 years ago

“Ordered the goods on 25 Aug and was pleased to receive confirmation on the 26 Aug that the goods had been dispatched. However, having not received the item by the 1st Sept I phoned you customer service department and after some investigation was informed that the goods had been damaged in transit. I was then assured that the item would be delivered to me on the 2nd Sept (next day delivery), no goods were received nor was any confirmation issued by your department that they were being redelivered. It is now 3rd Sept and your customer department is closed leaving me totally unaware of what is happening to my order! Not what I would call good service. Dire is the word I would use.”

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Posted 8 years ago

“Not very happy that I received a email saying my money had been refunded and not being given a reason ..a lot of upset and reorganising has to bed done now”

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Posted 8 years ago

“Would use again. Customer service was very helpful and efficient when there was a problem. It was rectified straight away.”

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Posted 8 years ago

“This is the first time I've ordered from Maxwell's diy but I will definitely use them again as their delivery was fast and the prices very reasonable.”

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Posted 8 years ago

“all aspects of service very good.”

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Posted 8 years ago

“Rondeau deck drainers 5l just 28£ is just Great value for money and quick delivery. Would have cost me double elseqhere”

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Posted 8 years ago

“The service and price was unbeatable.”

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Posted 8 years ago

“Maxwells are one of the very best as far as I am concerned - ordering is simple - delivery is normally next day - their prices are competitive - not a lot else really - Barry Upperton”

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Posted 8 years ago

“Great service. Delivered in 2 days. Cheaper than B and Q. I will be using them again.”

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Posted 8 years ago

“Not delivered, no response to emails, phone always engaged, promised call backs, when eventually get through, not made, now escalated to Google Shops who will no doubt resolve but who wants the hassle!”

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Posted 8 years ago

“I ordered a gate (order # 58650) on 21 August and chose the standard size 900 x 1200 with next day delivery.It had not arrived by 24 August so I phoned up.The lady I spoke to said I hadn't chosen a size because it was made to measure,I had chosen the standard size.She said I should have had an e mail about it but said she could take the measurements again and the gate would be sent in time for the weekend.Later that day I received an email from Stacey Guidery saying 'Can I have the measurements of your order please' I e mailed them back.It's now 29 August and still no gate and I wanted to fit it this weekend.Not very impressed and very inconvenienced”

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Posted 8 years ago

“great products, great prices, quick delivery.”

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Posted 8 years ago

“My requested delivery date wasn't meet although pre-ordered by 5 days. Had to collect from delivery depot 26miles away although paid £36 for delivery. Part of shipment damaged. Little or no response from customer services regarding my complaint.”

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Posted 8 years ago

“Good range, good prices and fast delivery. Very happy”

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Posted 8 years ago

“I was having a problems sourcing a particular coloured Emulsion paint locally. Maxwells had the paint in stock and it was delivered promptly. Many thanks.”

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Posted 8 years ago

“Excellent service once again.”

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Posted 8 years ago

“Ordered Cuprinol Decking Oil on a Friday and paid for next day delivery, wanted to stain decking over the weekend. Didn't arrive on Saturday so contacted customer services who told me to refuse delivery from the courier and they would issue a refund. There was someone in all day Monday but the courier just left the can on the doorstep so we didn't get the chance to refuse delivery. Customer Services then told me that I would have to pay for the can to be returned because I had not refused delivery. Not impressed!”

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Posted 8 years ago

Maxwells DIY is rated 4.2 based on 3,411 reviews