Maxwells DIY Reviews

Name: Maxwells DIY
Address: Maxwells DIYShotton Road, PETERLEE
Rating: 4.23

4.2 Rating 3,411 Reviews

80 %

of reviewers recommend Maxwells DIY

4.2

Based on 3,411 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01915871708

Email:

enquiries@maxwellsdiy.co.uk

Location:

Maxwells DIYShotton Road
PETERLEE
SR8 2TG

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Maxwells DIY 5 star review on 8th April 2019

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a product Sat urday 18th Feb 2017 and recieved confirmation on Mon 20th Feb advising product would be available to collect in local store from 3pm 21st Feb product didn't arrive contact head office was eventually advised a courier service would deliver the next day 22nd Feb as original product had been sent to wrong store, next day parcel hadn't arrived by 4.30pm contacted head office again product delayed at the couriers depot was advised they could delivery Friday 24th Feb either in store or to home address opted for in store again which I did collect after 1.00pm a little bit late for my fathers birthday present which was on the 22nd however the product was good.”

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Posted 7 years ago

“Delivery was very prompt thank you”

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Posted 7 years ago

“What went right??? Item ended up out of stock to start. Came back in a day later. They missed the courier twice. Then when the item arrived only one of them arrived the other had been damaged. I cancelled the replacement. I will not be using maxwells again.”

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Posted 7 years ago

“Ordered a basic door.Web page said next day delivery.after 2 e mails told delivery 4 days later then after arranging day off work received phone call to say can't delivery for another week !!”

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Posted 7 years ago

“Fab 10 out 10”

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Posted 7 years ago

“The good quality, lightweight Youngman Atlas step ladder I bought from Maxwells was at the lowest price I could find on the Internet. When ordering online (using the PayPal payment option) I chose free pick up from my local store yet there appeared to be no request for store location resulting in me deciding to contact online chat to correct this omission. Perhaps I’d have been asked in a later email but specifying store location at the point of purchase seemed more logical to me. An email informing me when the step ladder would be ready to collect gave no instructions as to whether I need bring id or order reference number with me. Maxwells offered 5% discount off future online orders for completing this review but I’d already received an earlier email giving me this discount for having made an online purchase.”

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Posted 7 years ago

“I placed my first order and was pleased with the price and delivery charge. Delivery was fast and the item was great. I have now placed a second order.”

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Posted 7 years ago

“Very competitive pricing and excellent delivery. My new online DIY specialist.”

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Posted 7 years ago

“Ordering was a breeze, the order was delivered very quickly by competent and friendly staff and prices are very affordable... What more can anyone want?”

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Posted 7 years ago

“Paid extra for next day delivery (Wednesday 15/02/17) as needed the paint before my daughters new bed arrived last Thursday - paint didn't come and had to phone your customer service the next day(Thursday 17/02/17) and they assured me that it was out on delivery and refunded me the difference between express and normal delivery - £2.50. The paint eventually arrived on the Saturday (18/02/17). Hugh amount of inconvenience as I haven't been able to paint as I've been at work since then.”

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Posted 7 years ago

“First time I've used their web ordering process, dead easy. Excellent price offered, arrived at my local branch next day, staff were expecting me to collect. Great service.”

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Posted 7 years ago

“Excellent service and great product”

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Posted 7 years ago

“Ordered a small fence panel at 4.30pm and took delivery next day - very impressed with service for a small order and very reasonable P&P too. Thank you.”

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Posted 7 years ago

“A quick professional service. Thank you.”

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Posted 7 years ago

“I'm quite happy with the panels but two of them were missing two vertical slatts on the end. Expected on the Saturday but arrived on the monday. Also I ordered 10 instead of 11 but that was my fault!”

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Posted 7 years ago

“good quality and price kept me informed when carrier was going to be one day late 2bags were damaged which I repaired with gaffa tape I put this damage down to mishandling by carrier”

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Posted 7 years ago

“Difficult to source paint locally looked on line found Maxwells loved the price and delivery. Paint arrived day after ordering and I was kept informed of every stage of my delivery. Thanks”

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Posted 7 years ago

“I found the paint I saw in Homebase here but cheaper. Quickly despatched, well packaged and arrived quickly, well packaged and great comunication, will definitely use maxwell again”

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Posted 7 years ago

“I could find no way of stating it was the Ashington Branch I wanted I therefore could not ascertain that the items I wanted were in stock. I did not see any information that my order would be confirmed ready for delivery. As I wanted the timber on the Saturday I placed the order via the web site beliving wrongly I was reserving the timber I required. Your shop staff was very helpful and I was able to alter my order for timber in stock with the required adjustment in cost. However if they had not a suitable alternative the planned project would have been delayed by at least a week and if I could not get to Ashington that weekend could have been longer. It would be helpful if on your web site at the start it is clearly stated which branches collection can be made from and that the items will not necessarily be in stock and therefore you will need to allow minimum time between placing an order and the availability for collection and an e-mail will be sent advising when collection can be undertaken. This will allow customers to able to make the decision if this time lag is acceptable or they will need to ring the branch concerned to ascertain if the items are in stock or source the items required from an alternative supply.”

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Posted 7 years ago

“Extremely prompt delivery,excellent value for money. Would happily recommend to my friends.”

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Posted 7 years ago

Maxwells DIY is rated 4.2 based on 3,411 reviews