Maxwells DIY Reviews

Name: Maxwells DIY
Address: Maxwells DIYShotton Road, PETERLEE
Rating: 4.23

4.2 Rating 3,411 Reviews

80 %

of reviewers recommend Maxwells DIY

4.2

Based on 3,411 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01915871708

Email:

enquiries@maxwellsdiy.co.uk

Location:

Maxwells DIYShotton Road
PETERLEE
SR8 2TG

Write Your review

Tell us how Maxwells DIY made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Maxwells DIY 5 star review on 8th April 2019

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Get what you want quickly and if they haven't got it they tell you right away.You can be sure your product is delivered when they say so.”

Helpful Report

Posted 9 years ago

“I used Maxwell's DIY for the first time last Thursday to order a Black and Decker Spray Gun which was with me the following day. I was very impressed with the service and will definitely use Maxwell's again. *Great Service * Will recommended”

Helpful Report

Posted 9 years ago

“Very pleased with your fast and efficient service. Easy to use website. Thank you.”

Helpful Report

Posted 9 years ago

“Items ordered came quickly and next working day despite ordering on a Sunday evening with a bank holiday the next day. Items were left where asked on delivery note. Items were in great condition and have done the job beautifully.”

Helpful Report

Posted 9 years ago

“Have just written a poor review of service & the company has emailed me to write a review on the product I've received. ..NOT received it after 2 days of waiting in...fuming do not use this company!”

Helpful Report

Posted 9 years ago

“Still waiting for order to arrive 2nd day of next day delivery.. telephone constantly busy so no customer service either... wasted a whole weekend..will never use this company again”

Helpful Report

Posted 9 years ago

“My order has not yet been delivered. It is now Monday evening and the delivery of the slug pellets ordered 3rd May 2015 has still not been made. What has gone wrong with all the delivery promises made by your couriers on a daily basis ???? John Bowden It is now Saturday morning and the slug pellets have still not been delivered (16th May) The delivery agent tells you he cannot find my address which has been simply to find since the house was built in 1903. I am beginning to wonder if your company exists?? Please prove me wrong by at least making some sort of response! John Bowden”

Helpful Report

Posted 9 years ago

“Absent customer service- I will definitely not be placing any further order”

Helpful Report

Posted 9 years ago

“we have not received this yet”

Helpful Report

Posted 9 years ago

“Exactly as described and delivery much quicker than expected. I will consider you in future.”

Helpful Report

Posted 9 years ago

“Good price,quick delivery ,ordered quantity of 5 only 3 in box,no one let me know out of stock,would have got excellent otherwise”

Helpful Report

Posted 9 years ago

“I ordered two pots of paint, with next day delivery. One was received the day after - I chased the other and was assured that one was to be sent out next day as there was no sign of the other. I am still waiting for this other pot of paint, after paying £10 for next day delivery.”

Helpful Report

Posted 9 years ago

“Delivered on time. Very well packed. Will use this company again....”

Helpful Report

Posted 9 years ago

“Easy to order and fast delivery. I was very impressed by the quality of the fencing and it looks great in my garden. Also bought the matching gate (on their eBay site).”

Helpful Report

Posted 9 years ago

“Sent the wrong goods, tried to contact them and then they ignored me. Very, very poor service. On my experience avoid at all costs!!”

Helpful Report

Posted 9 years ago

“I'm always happy with the service from Maxwells DIY, the quality of the items purchased is always excellent as is the delivery service. What is especially good compared to all the other DIY online retailers is the superb delivery charges which are always very reasonable”

Helpful Report

Posted 9 years ago

“Ordered fence panels online, next day delivery (Tues) was confirmed by e-mail so I organised workers etc around it only to get another e-mail saying would be Wednesday. In view of arrangements already made (and weather forecast) rang online cust. services who told me to ring branch as my order was going to be sent from there because I lived so local to them (hence reason for day change). Spoke to very nice and helpful young lady all was sorted out and I got my delivery not only on the right day but I was also able to arrange a suitable time too. Thanks, will definitely use you again.”

Helpful Report

Posted 9 years ago

“Website is poorly designed and not easy to navigate. I wanted to collect in store but there is no store selector! Eventually resolved the issue through the customer care line - you apparently need to put that info in 'ANY DELIVERY INSTRUCTIONS'. Then promised a phone call when the goods arrive in store - didn't happen. I had to call at the store twice after no calls 3 days after the tracking site showed it had been dispatched from the delivery base 15 miles away. MAXWELLS need to look at how other retailers have set up there online shopping and delivery service. Won't use that method again.”

Helpful Report

Posted 9 years ago

“Arrived very quickly, the lid loose, but only a little paint had dripped out.”

Helpful Report

Posted 9 years ago

“Ordered for next day delivery. Was sent an email late the next day saying items were not in stock until next week with no explanation. Emailed Maxwell's but have yet to receive a response”

Helpful Report

Posted 9 years ago

Maxwells DIY is rated 4.2 based on 3,411 reviews