Maxwells DIY Reviews

Name: Maxwells DIY
Address: Maxwells DIYShotton Road, PETERLEE
Rating: 4.23

4.2 Rating 3,411 Reviews

80 %

of reviewers recommend Maxwells DIY

4.2

Based on 3,411 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01915871708

Email:

enquiries@maxwellsdiy.co.uk

Location:

Maxwells DIYShotton Road
PETERLEE
SR8 2TG

Write Your review

Tell us how Maxwells DIY made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Maxwells DIY 5 star review on 8th April 2019

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service each time and good deal”

Helpful Report

Posted 6 years ago

“Excellent service and quick delivery. Delivery driver called to say when he was on his way.”

Helpful Report

Posted 6 years ago

“I ordered 2 pots of crown paint, to find out 4 days later that it was out of stock. Then had to wait 7 days for a refund!”

Helpful Report

Posted 6 years ago

“Not happy with services paid extra charge on delivery for next day and didn't get it on time.. was days late. Poor service not even refunded.”

Helpful Report

Posted 6 years ago

“Great service, would use them again.”

Helpful Report

Posted 6 years ago

“First class service”

Helpful Report

Posted 6 years ago

“Excellent service. Item came quickly despite courier delivering to wrong house first 🙄 excellent quality paint”

Helpful Report

Posted 6 years ago

“Excellent customer service and very quick at resolving any issues I will definitely be back thank you”

Helpful Report

Posted 6 years ago

“Great service, quick easy to use website. Provided me with updates from moment it was dispatched to delivery; brilliant, thank you!”

Helpful Report

Posted 6 years ago

“TOTAL SCAM. Do not trust them to deliver what you order!!! not only did they send me the wrong timber with the right dimension written on the packaging to try and dupe me into signing for the wrong order , they then had the nerve to tell me that the size timber they had sent me was "in tolerance" but if i did actually want what i ordered and payed for,I would have to pay an extra £17.50. Have informed trading standards”

Helpful Report

Posted 6 years ago

As stated on the smooth timber listings, the wood is nominal sizes which means the wood is 25x25 when it's cut. When the manufacturer plains the wood, it will lose between 2-5mm. We did offer to cut wood down to the exact sizes but as we stated at the time, there would be an additional charge as we had sent the exact item you had ordered.

Posted 6 years ago

“I ordered some sheet material and timber on-line through Maxwell’s web site. The process was easy and straight forward. Delivery was made two days later. The delivery man was very helpful and courteous. I will be using Maxwells again. Thank you.”

Helpful Report

Posted 6 years ago

“ordered 17 lengths of 25mm x 25mm par softwood , they deliverd 20mm x 20mm ....way to go !! has held the job up till they can redeliver, they had clearly written by hand in pen that it is 25mm x 25mm ...total scam...like i dont own a tape measure...buyer beware”

Helpful Report

Posted 6 years ago

“5 STAR SERVICE & VALUE ORDERD BERGER WEATHER COAT FOR MY DAUGHTERS HOUSE, ARRIVED WITHIN THE ESTIMATED “HOUR” ON THE DELIVERY DAY, LITERALLY 40% CHEAPER THAN ANY OTHER SUPPLIER, TELEPHONE ASSISTANCE FAULTLESS “AMAZING CUSTOMER CARE””

Helpful Report

Posted 6 years ago

“Very dissatisfied! Ordered paint, £50 order. Paint arrived smashed and leaking. Ruined my kitchen worktops getting the spillage out of the box. I was refunded the next day... and a whole week later, the £50 was stolen out of my bank account again! Making my direct debits bounce for which I was charged. So I got no paint, a ruined worktop, and had £50 stolen, plus fees on top now. All through no fault of my own. Very very unhappy customer.”

Helpful Report

Posted 6 years ago

Hi Racheal, Our team does not have the facility to take payments as all card transactions are taken by SagePay and we do not have access to any card details to ensure all our customers are protected. Upon checking our systems we cannot find a second transaction and all evidence was forwarded to yourself by our customer service adviser when your complaint was first raised.

Posted 6 years ago

“Excellent service. Fast delivery. Great product. Fence looks really nice. Would highly recommend. Thankyou”

Helpful Report

Posted 6 years ago

“The product I purchased was good quality and value. But the service I received regarding the delivery was atrocious! I left a note when placing the order online which was not followed. I asked for a call prior to drop off which never came because they said my phone number wasn't in their system, when I gave them my number after this to find out what had happened with my delivery. The woman Chelsea forgot to store my number and also forgot to get straight back in touch with me... for 6 hours. Then to try cover the mess up, made out their was no note anyway rather than take ownership of the mistake. As their wasnd any damage to the order I decided not to follow up this complaint. But the order was well protected and wrapped with no damage.”

Helpful Report

Posted 6 years ago

“Ordered a mixed selection of DIY online and had it delivered. All arrived on the day stated and the driver was extremely helpful.”

Helpful Report

Posted 6 years ago

“Efficient service, great quality products. I ll use them again definitely. Thank you.”

Helpful Report

Posted 6 years ago

“Excellent value for money well made and delivery was so quick”

Helpful Report

Posted 6 years ago

“Need to change their delivery contractor as delivery promised on three occasions, waited in all day and never turned up. Chelsea at Maxwells was helpful and alternaitive deliveries were arranged but still a lot of wasted time and longer time for receipt of goods than expected.”

Helpful Report

Posted 6 years ago

Maxwells DIY is rated 4.2 based on 3,411 reviews