Maxwells DIY Reviews

Name: Maxwells DIY
Address: Maxwells DIYShotton Road, PETERLEE
Rating: 4.23

4.2 Rating 3,411 Reviews

80 %

of reviewers recommend Maxwells DIY

4.2

Based on 3,411 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01915871708

Email:

enquiries@maxwellsdiy.co.uk

Location:

Maxwells DIYShotton Road
PETERLEE
SR8 2TG

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Maxwells DIY 5 star review on 8th April 2019

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paint ordered on 18th March and payment taken same day. No sign of paint or any indication as to when it might arrive. No delivery or DHL reference to follow up. Disgusted with this dreadful attitude which I am now referring to Trading Standards. Covid19 is no excuse for fraud or mismanagement of customers.”

Helpful Report

Posted 4 years ago

“Hello, i am not usually one to complain but i feel i must say something about the abismal treatment i recieved today ( sunday 26/4) at your Birtley Branch. i rang yesterday ( 25/4) enquiring about loft boards, i was informed that ther were in stock but the shop was closing soon and would be open at 10am on Sunday, i was also told it would be best to turn up at 09.30 to get ahead of the queue. so this morning i turned up at 09.30 and was pleased to see i was the only one there so first in the queue. The main gate was locked so i parked outside ready for it to open. at 10.00 i rand the store to ask if someone could open the gate as there were n ow about 30 cars waiting to be in. at 10.07 someone came and opened the gate only to find there were already about 25 people outside the shop who had left their cars and walked in! so from queuing at 09.30 i finally actually got into the shop, after having to join the end of the queue at around 10,30. i know these are difficult times but if i was told to queue from 09.30 the least they could have done is open the gates then to let the cars in. when i copmpained at the shop i was told, sorry nothing we can do about it!! great customer service....NOT!”

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Posted 4 years ago

“I ordered 2 tubs of 5 litres paint and was so happy with maxwells Diy service. Kept me updated and estimated delivery was 1-14 days ordered April 20th and came yesterday on the 23rd very quick service would definitely recommend and order from them again 👍”

Helpful Report

Posted 4 years ago

“Ordered about a month ago, not recieved anything and no reply to any of my emails”

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Posted 4 years ago

“Dont bother with this company have emailed them no reply gone to paypal complaints for a refund still waiting only been over 3 weeks useless company”

Helpful Report

Posted 4 years ago

“Same experience as others here, placed order a month ago, have had half the items ordered, have not heard anything about the rest of my order. Can't get in touch with anybody, just absolutely awful customer experience and service”

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Posted 4 years ago

Helpful Report

Posted 4 years ago

“Ordered and paid for 2 tins of Dulux quick dry satin gloss but only received 1 tin.”

Helpful Report

Posted 4 years ago

“Despite all the problems caused by the coronavirus pandemic and the resultant lockdown, Maxwells delivered my order. I am very impressed, thank you Maxwells, will not hesitate to use you again when required.”

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Posted 4 years ago

“Even with the crisis going on this paint was delivered in 2 days and in good condition and the price was cheaper than anywhere else great service”

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Posted 4 years ago

“Not everything that I ordered and paid for was delivered...no reply to calls or email.”

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Posted 4 years ago

“Have given 1 star because couldn’t give zero! Ordered on 24th March. Some of the order arrived yesterday. Tin of gloss paint was so battered, old and rusty that it must have been dragged out of some dark, forgotten corner somewhere. Two tins of paint and filler are a ‘no show’ with no explanation as to why. No one answering the phone and no response to my emails. Money, of course, was taken in March! We all know times are difficult but don’t take people’s money if you can’t complete the service; that’s just dishonest.”

Helpful Report

Posted 4 years ago

“4 weeks later still no order has been shipped. no communications from them either. Claimed refund back through Paypal. a poor company with poor communications!”

Helpful Report

Posted 4 years ago

“Ordered on the 26th March with a lead time of 1-7 days still hasn’t arrived although payment has been taken! I anticipated that it would take longer due to the current situation but this is now a joke. I’ve rang and emailed and get no reply. Will never use maxwells again!!”

Helpful Report

Posted 4 years ago

“I placed an order on the 24th March. Had an email to say 7-10 days. Order complete. Heard nothing 10 days later, tried to call, either had a message telling me to hold someone would be with me shortly, or cut off, or constant ring tone or constant engaged tone. So I emailed - no reply! On the 7th April I receive an email with a dispatch notice and DHL number - yeah! But wait it isn't yeah! Today my order arrived(partly) still waiting on £72.50 worth of order and the grass seed I ordered was open and most of it has escaped all over the packaging and my floor. Looking at the packaging one would think the packers have never boxed anything on their lives. I would have loved to have given a great review after reading such great reviews before I placed the order. Now the website says no customer service as they are all in the warehouse packing. Admirable in such times and all well and good if you send out the order that was paid for. £28 I paid for postage too! I wouldn't have minded waiting 3 weeks had I at least had the order I paid £157 for! Now who knows!!!”

Helpful Report

Posted 4 years ago

“No order arrived , money taken, no answer to emails or phone. We have to call the bank and report these fraudsters”

Helpful Report

Posted 4 years ago

“No response from customer services I am aware of circumstances being charged £55 for delivery which is more than my order total. Shocking!! Would not recommend no updates just a payment successful terrible!”

Helpful Report

Posted 4 years ago

“I understand things are strange and delivery may be delayed but when I placed the order and paid for the paint,the email advised it would be 5-7 days its now day 17 and I have not received the paint, you are not answering the phone or emails so I am unaware of what is happening. Very poor service not to update your customers on delays. If you cant stick to delivery dates, stop taking orders, update your customers.”

Helpful Report

Posted 4 years ago

“Order on the 25th March 2020 and still haven’t received anything. I understand the current circumstance but was told 7-10 working days for delivery. We’ve not even had an update as to how long it’s going to take or a reason as to why it’s taking so long. I understand that everything is taking a little longer but communication goes a long way. I have tried phoning & emailing and have had no response. I sat on the phone for half an hour and no one bothered to pick up. I emailed 3 days ago and no response. Could someone please get in touch with me ASAP to arrange a refund.”

Helpful Report

Posted 4 years ago

“I know these are testing times but it’s been 10 working days waiting for my order , comms very poor , what happens when I get my credit card bill I will have to refuse payment ? An email saying roughly what day delivery /or on way would be grateful”

Helpful Report

Posted 4 years ago

Maxwells DIY is rated 4.2 based on 3,411 reviews