Maxwells DIY Reviews

Name: Maxwells DIY
Address: Maxwells DIYShotton Road, PETERLEE
Rating: 4.23

4.2 Rating 3,411 Reviews

80 %

of reviewers recommend Maxwells DIY

4.2

Based on 3,411 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01915871708

Email:

enquiries@maxwellsdiy.co.uk

Location:

Maxwells DIYShotton Road
PETERLEE
SR8 2TG

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Maxwells DIY 5 star review on 8th April 2019

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good Range Very Quick Service Would definitely use again.”

Helpful Report

Posted 9 years ago

“Paid for a next day delivery, was emailed to say the delivery would be a day late, goods didn't turn up, emailed twice but got no reply. The goods turned up a week later with two items missing and three items damaged, Phoned and was told the missing items had been delivered but they would check with their carrier and would despatch the missing items again if the carrier did not have them. That was a week ago and I have not received the missing items. Terrible service, the customer service operator did not offer any discount or refund for the missed next day delivery and I will now have to chase my missing items or a refund.”

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Posted 9 years ago

“Still waiting for goods to arrive.”

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Posted 9 years ago

“Quick delivery very happy”

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Posted 9 years ago

“Very prompt delivery. Item exactly as described very good value”

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Posted 9 years ago

“Order No: WEB/25813 placed with you on 9th April 2015. Received from you comfirmation that I would get my order the next day.. My order has still not arrived and this is the end of the 4th working day.(15-04-2015). Yesterday I phoned your help line to query the delay, the receptionist said she would look into the problem. After phoning back later in the day I was informed that the problem was sorted out and that my goods would be with me today (15-04-2015). Can some body sort out whatever the problem is and make me a happy customer. Thank you R.Bampton.”

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Posted 9 years ago

“Everything from start to finish,price,delivery time,p&p. EXCELLENT. Thank you.”

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Posted 9 years ago

“Still not received my goods do you have a signature for them please. I emailed but mo reply”

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Posted 9 years ago

“The service was really good,although the home delivery service could be made more clear on the web site”

Helpful Report

Posted 9 years ago

“The service was really good,although the home delivery service could be made more clear on the web site”

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Posted 9 years ago

“Ordered two cans of Ronseal decking stain for next day delivery. After 5 days I had not received the order so sub,titled an online enquiry via the website. No reply. I phoned the courier and was advised that the package was leaking and was returned to Maxwells. I phoned Maxwells and was advised that a replacement would be sent out. 4 days later and still not received the decking stain. Submitted another enquiry three days ago and no response. Truly appalling customer service and would not order anything again from this company. I will phone again tomorrow and demand a refund.”

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Posted 9 years ago

“Product excellent. Unfortunately Tufnells damaged one piece of fencing. But overall very pleased.”

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Posted 9 years ago

“Paid for next day delivery and it arrived 3 days later..........”

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Posted 9 years ago

“We haven't received our order yet. Hopefully today. Peter Adler”

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Posted 9 years ago

“It took me a while to get the items I wanted in the basket. When i did and decided to order, the form was showing zero delivery charge. The intro to the site stated minimum delivery charge of £5.00 so I assumed that since my order was a total in excess of £50.00 that I had qualified for free delivery. I then proceeded to pay via Paypal which when auhtorised confirmed my order was £20.00 in excess of expectation - delivery charge. I was not amused so cancelled the order. It was cheaper to nip down to my local Screwfix. There was no problem cancelling for which I was grateful.”

Helpful Report

Posted 9 years ago

“I ordered some emulsion paint at 3.30 pm on Thursday afternoon as was led to believe that I was in time for next day delivery. Also that I would receive an e-mail when the goods were dispatched.It is now Sunday afternoon and I have not received any communication from Maxwells, or received the goods I ordered.”

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Posted 9 years ago

“delivered on time .product as described”

Helpful Report

Posted 9 years ago

“Made an order on line for delivery. Got an email next day saying where did I want to collect the order from, emailed straight back telling them I had made the order or delivery. 2 days later no reply from email, haven't received the goods I paid for and the customer service department is only open Monday to Friday 9 to 4. By the time I try to ring them on Monday I will have been waiting 5 days. Website says delivery should be next working day. I have also found another DIY who provided these goods cheaper.”

Helpful Report

Posted 9 years ago

“I ordered product for next day delivery. It didn't turn up. When I rang the store the next day to enquire I was told product was not in stock. I asked for a refund and was told it would be processed. I did say I would appreciated an email or text so I would not have waited in a whole day for nothing. I got no response. Later on in the day I got a call saying they had found the product but I said I just wanted a refund. Very poor customer service.”

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Posted 9 years ago

“Arrived a day late”

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Posted 9 years ago

Maxwells DIY is rated 4.2 based on 3,411 reviews