Maxwells DIY Reviews

Name: Maxwells DIY
Address: Maxwells DIYShotton Road, PETERLEE
Rating: 4.23

4.2 Rating 3,411 Reviews

80 %

of reviewers recommend Maxwells DIY

4.2

Based on 3,411 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01915871708

Email:

enquiries@maxwellsdiy.co.uk

Location:

Maxwells DIYShotton Road
PETERLEE
SR8 2TG

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Maxwells DIY 5 star review on 8th April 2019

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Does what it says.”

Helpful Report

Posted 8 years ago

“It is now a week since I placed my order & still nothing has arrived!”

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Posted 8 years ago

“ordered tuesday pm next day delivery (Thursday) didn't happen, customer services contacted midday Thursday not helpful. "it's on the van" " can't contact driver" Received email despatch confirmation Friday it said next working day (therefore assumed Monday). Arrived Friday. Have purchased all wooden doors from Maxwells, could have bought with local free delivery cheaper.”

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Posted 8 years ago

“As a first time buyer from Maxwell's DIY, and not knowing the name as i'm down in London I was unsure of the quality to expect, but I was pleasantly surprised with the items ordered when they arrived, as for the price of the items purchased, excellent ! The only downside was that the delivery arrived one day later then expected. Overall 8/10”

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Posted 8 years ago

“Bought 4 gates. They were cheap, and didn't expect much, but MOST of the nails and pins they were assembled with had not been knocked in properly, and stood proud and VERY sharp. On all 4 gates, not just a one-off. The gates were dangerous - it would have been easy to get a nasty scratch or cut. Emailed customer services - I didn't want a refund, I could fix it myself, but thought they should be aware they were selling a dangerous product - and they ignored me. presumably they just don't care. Supposedly built by their 'own skilled staff'. Don't know what they are skilled at, but certainly not making gates. Buy the gates, so long as you don't let your children near them until you've made them safe!”

Helpful Report

Posted 8 years ago

“Ordered 2 items for next day delivery, which cost me 4.99.Never showed up Tuesday.Rang up in afternoon.Said out for Delivery.Never showed Wednesday. Rang up twice, abd same abswer out for deluvery.Rang up Thursday morning at 11 o clock, Had same answer again,out for delivery and then rangvat 16.00 on Thursday afternoon abd got told that the items were damaged and dudnt know when they were going to get deluvered, so i asked for a full refund which im still waiting for.Wouldnt shop with these again.Rubbish service and told a load of lies over the phone.”

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Posted 8 years ago

“Had number of bags of bark ALL DELIVERED SPEEDILY and Maxwells admin is first class A Wilman”

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Posted 8 years ago

“Cleaned the car quite well, did what it was supposed to do”

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Posted 8 years ago

“Extremely and well packaged.....have had paint products before from various places and this was by far the most efficient and carefully packed. Needed the product the next day and wasn't let down.......brilliant!”

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Posted 8 years ago

“If I could give a zero rating I would. I ordered one tin of paint, it failed to arrive. Eight phone calls and three weeks later it still hadn't arrived. At no point did Maxwells contact me with an apology or explanation. I phoned requesting a refund- six days later I was still waiting. Two phone calls later I threatened further action and hey presto I get an emailed receipt and a refund. Still no apology or explanation. I won't use them again and wouldn't recommend them to anyone.”

Helpful Report

Posted 8 years ago

“Parts were delivered on an incorrect date due to an issue I was not informed about... Had to call back twice to get this refunded. And I know this isn't to do with them but due to the delay in soil I was unable to save my Strawberry plant.”

Helpful Report

Posted 8 years ago

“Ordered an item online, took them about 5 days to tell me the item was out of stock. Not happy. It was a gift and I had to order elsewhere urgently for it to arrive on time.”

Helpful Report

Posted 8 years ago

“Paid next day delivery for the Saturday, didnt arrive, no response to emails, raised with Google, promised delivery on the Wednesday, item arrived on the Thursday after asking for a refund and going out to buy a replacement. Will not be using again!”

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Posted 8 years ago

“From ordering to collecting purchase i was very pleased with all levels of service and will definetly use again.”

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Posted 8 years ago

“I am still waiting for my delivery one week after expected delivery date. After the first phone call I was told that the item had been damaged in transit but was not informed of this until I phoned! I was then told it could be re- sent the next day if I wanted, when the item had not arrived by 5pm I phoned and was told that it was on its way and could be delivered later that evening. However still no delivery so next day I phoned again to be told it had been sent and that they would contact the carrier and get back to me, needless to say no package and no phone call or email. I am very disappointed by this service I know that things do go wrong but an email to keep me informed would surely not have been too difficult.”

Helpful Report

Posted 8 years ago

“Good product value! Good range of products. Down side is the next day delivery did not work and I had to phone them to find out when the delivery will be made. It may be courier's fault and not the company.”

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Posted 8 years ago

“My paint arrived promptly ..not used yet as sun house going up Monday 25.”

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Posted 8 years ago

“Items ordered were despatched in good time and delivery was made in good time, but here is where the problem starts. Only 1 of the items arrived, reading the tracking supplied by the courier UK Mail it appears the 2nd item was damaged and has been destroyed. Now this happens and in itself is not an issue. What is my issue though is that 2 emails later to customer services, a contact form request and I have yet to receive a response never mind a replacement item arrive. I have also tried to contact the online order helpline where after 10 minutes listening to the automated sales pitch I decided to hang up. I'm stil out of pocket! Bottom line, nothing wrong with the service until something went wrong, at that point the customer service has been non existent”

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Posted 8 years ago

“Purchased 2 small picket fence panels. Unfortunately one arrived damaged but following a call to Maxwells customer service line the matter was resolved and a replacement panel received promptly. Good service and excellent value for money product.”

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Posted 8 years ago

“Ordered one day, delivered the next, great service.”

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Posted 8 years ago

Maxwells DIY is rated 4.2 based on 3,411 reviews