Maxwells DIY Reviews

Name: Maxwells DIY
Address: Maxwells DIYShotton Road, PETERLEE
Rating: 4.23

4.2 Rating 3,411 Reviews

80 %

of reviewers recommend Maxwells DIY

4.2

Based on 3,411 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01915871708

Email:

enquiries@maxwellsdiy.co.uk

Location:

Maxwells DIYShotton Road
PETERLEE
SR8 2TG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would not recommend this company as they ignore delivery instructions they requested on their website.Too much hassle trying to retrieve parcel from unknown neighbours when address label stated PLEASE LEAVE AT BACK DOOR IF NO ANSWER FROM FRONT DOOR.”

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Posted 9 years ago

“Excellent prices and speedy delivery. What more do you need?”

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Posted 9 years ago

“First class”

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Posted 9 years ago

“I order some wood dye at 12.14pm on Monday 23rd March 2015 for next day delivery (delivery £4.99) and today is Thursday 26th March 2015 and still not here! I have rung Maxwell's numerous times since Tuesday and when I've eventually spoke to someone to be told it is with courier, will be today, will be tomorrow etc... etc... I've rung for minutes and nobody has answered or they have answered and cut me straight off. One woman sounded annoyed I was complaining!!!!! I'm still waiting for Maxwells to ring me back to let me know what's happening as I still don't know when the 'next day delivery' will arrive, if ever, so will probably have to buy it elsewhere and tell my unhappy customer (I'm a builder) that I can't finish her job this week. Thankyou Maxwells, I won't be using you again!”

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Posted 9 years ago

“Delivered as promised, the next day. Very please with my purchase and service. Thank you”

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Posted 9 years ago

“Having placed an order on your web site (order 23832) which showed the products were available I paid extra for 2 working day delivery and the Web site said that if I placed the order by 4.00pm which I did it would be delivered on Tuesday. On Wednesday (today) we have not received anything so I called your Customer Service number to be told that in fact it wasn't in stock and that you have an estimated date for delivery to you from your supplier of Tuesday next week. The worse thing here is that your Customer services said 'Oh the web site says its in stock when it isn't'. I said this is deceptive isn't it and she said 'Yes it is'. Such a blatant admission that you know you provide false information to get the order is in my view quite some condemnation of your name and business and its ironic that I haven't received my order but I have received your feedback review form. Should I not receive it by next Wednesday I will be looking for a full refund/credit to my account/card. Mr E Barlow Mobile 07917 283284.”

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Posted 9 years ago

“Order arrived on time and in perfect condition. Thanks”

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Posted 9 years ago

“Avoid this company at all costs! Customer service lacking, first item was damaged and then the delivery of the replacement never turned up despite me chasing and being promised calls back. They blamed it entirely on their courier and failed to take any responsibility themselves! Not an acceptable level of service. Funnily enough, they couldn't arrange a quick delivery of the replacement item yet managed to be very quick at arranging a collection of the damaged one! Atrocious!”

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Posted 9 years ago

“Order placed Wednesday - expected delivery Friday ( Next Day ) Did not receive until Monday. Customer Service very poor - didn't answer any e-mails when I asked where my parcel was. Stay away!”

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Posted 9 years ago

“Excellent service - was initially told that they would not be able to meet the next day delivery, but sure enough at 10am the next day, all my items were delivered. Thank you.”

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Posted 9 years ago

“Next day delivery? Paid friday - still waiting! Marek”

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Posted 9 years ago

“This survey has arrived before the good, and any notification of when the good will arrive”

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Posted 9 years ago

“hi my order was with next day delivery but unfortunately didn't get on time and still waiting for it. didn't get any message about delay so been waiting all day at home”

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Posted 9 years ago

“It took too long to deal with my request, and as yet, despite paying for next day delivery, I have not received the goods! I ordered Thursday, wanted to use this paint at the weekend but will it come on Monday??????”

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Posted 9 years ago

“Very straight forward web page. Easy to order. Good range of product. Good delivery date.”

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Posted 9 years ago

“Excellent speedy delivery, thank you”

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Posted 9 years ago

“Price very good, fast delivery, very satisfied customer, many thanks”

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Posted 9 years ago

“Excellent customer service who sorted out my online purchase delivery arrangements. Goods arrived on time and very well protected. Will use again and will recommend”

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Posted 9 years ago

“I have tried first time. overall good service. No major issue.”

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Posted 9 years ago

“Still waiting for the paint ordered 4 days ago having paid for next day delivery. Waited for a call back re what was happening but did not happen.”

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Posted 9 years ago

Maxwells DIY is rated 4.2 based on 3,411 reviews