Max Electrical Reviews

Name: Max Electrical
Address: 2 Church Street, , Lutterworth, 2 Church Street, , Lutterworth, Leicestershirw
Rating: 4.96

5.0 Rating 2,370 Reviews

99 %

of reviewers recommend Max Electrical

Company Reviews

Product Reviews

Metrics

5.0

Based on 2,370 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Max Electrical 5 star review on 6th February 2025

Mrs R Abram

Max Electrical 5 star review on 5th December 2024

Mr L Niblett

Max Electrical 5 star review on 5th August 2024

Mrs M Chamberlain

Max Electrical 5 star review on 5th July 2023

Mrs S Fellows

Anonymous

Anonymous // 01/01/2019

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“We have used MAX Electricals for years as a family. Wouldn't go anywhere else for white goods, kitchen appliances, TVs etc. Their customer care and product knowledge are first-class. Follow-up is excellent and there if you need them for aftercare. We asked them to store some items until the fitters were ready which they were happy to do and then delivered to our door. As part of Euronics, their pricing is excellent as well. Thank you to the team as always. As there is not an option in communication to put "visited shop" I am writing it here. Also won't let me tcitick email and phone both of which we used.”

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Posted 2 years ago

“Good service, good advice, followed my instructions and very very helpful. Kept me informed about progress of my purchase and cheaper than other retailers. I would not go anywhere else for further purchases”

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Posted 2 years ago

“Very good service and delivery very quick. Fitter was brilliant and he took the old appliance away”

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Posted 2 years ago

“Excellent service, great customer care, very knowledgeable staff. Delivery guy was great.”

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Posted 2 years ago

“Very helpful very professional and friendly would use again when I need them......”

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Posted 2 years ago

“As usual, very helpful & knowledgeable staff. Delivery on time and efficient”

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Posted 2 years ago

“Helpful advice in store. Very easy to order and delivery of our cooker went extremely smoothly. Would highly recommend.”

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Posted 2 years ago

“Max Electricals made choosing and buying my new cooker and hob a breeze.. they were really knowledgeable about the products on offer, the buying process was simple. Delivery was quick and efficient . 10/10 an excellent service all round.”

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Posted 2 years ago

“Fab service from start to finish & so easy! My washing machine said adios on a Saturday lunchtime , I called them within the hour and purchased a machine over the phone. They arranged delivery for only a few days later, installation & disposal of my old machine inc removal of clothes stuck in my old machine. My machine was delivered at an allotted time and I was kept informed of progress, very happy to be back in the game & very impressed with my new machine and the service from Max Electrical”

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Posted 2 years ago

“The service from Max Electrical was helpful and prompt. The information given about the product was accurate and explained very well. Collection of our purchase was easily arranged.”

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Posted 2 years ago

“Very helpful and listened to what we wanted”

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Posted 2 years ago

“Customer service is poor. We like to support local high street shops, where we can. So we decided to go in and look for a washing machine and a hoover. Unfortunately the sales person did not know enough about the appliances on the shop floor and didn’t listen to what we wanted so we left very frustrated . We eventually looked on line and ordered the washer we wanted over the phone but when I went back into the shop to confirm some details the only 2 sales people were with other customers which is fine but neither of them acknowledged me waiting and after 10-15 minutes I left.”

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Posted 2 years ago

Good Morning Angela, Thank you for taking the time to leave us a review. First of all, I would like to apologise for our poor customer service. We take great pride in delivering the best customer service and on multiple occasions we got it wrong for you. If there are any questions you do have about your newly purchased appliance or any way I can help I'll be more than happy to do so. We appreciate your business and are sorry you had a frustrating experience. I hope you can accept our apology and will give us another chance in the future. As you can perhaps see from our other reviews we have performed way below our usual high standards. Best Regards, Simon Jones 01455 557177

Posted 2 years ago

“We ordered the oven one day and it was installed the next. It was very efficient.”

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Posted 2 years ago

“Always my 'go to' store for appliances. Staff are amazing, polite, knowledgeable and just so helpful.”

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Posted 2 years ago

“Very helpful on the delivery”

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Posted 2 years ago

“My item was not in stock when ordered, great communication via telephone to explain the situation. Price of the item was the best I could find so decided to wait. Once item was in stock communication spot on, visit the store (Lutterworth) to collect they even carried it to the car. Will definitely use them again 👍”

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Posted 2 years ago

“Nice staff excellent service”

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Posted 2 years ago

“Great service as as always.”

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Posted 2 years ago

“Panasonic TV. Bought with confidence many times since they opened. Excellent product quality and choice. Professional, knowledgeable and very helpful staff.”

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Posted 2 years ago

“We have used Max electrical many times, and their service has always been excellent. Their staff are knowledgable and always helpful.”

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Posted 2 years ago

Max Electrical is rated 5.0 based on 2,370 reviews