masdings.com Reviews

Name: masdings.com
Address: 13 Middlegate, Newark
Rating: 4.78

4.8 Rating 6,760 Reviews

96 %

of reviewers recommend masdings.com

4.8

Based on 6,760 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01636703050

Email:

ben@masdings.com

Location:

13 Middlegate
Newark
NG24 1AG

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masdings.com 5 star review on 16th July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“orderered an expensive Vivienne Westwood necklace to arrive for my girlfriends birthday which it did the day before, but when i opened the box they had clearley put in and old ex display necklace i. there amd there was a diamond missing oht of the pendent, this was the last of my money so i couldnt afford to but another off a different website and the best they could offer me is to send it back and revieve my money bacl in a week or so i sent it back and still have not recieved my money DO NOT BUY OFF THIS WEBSITE!!!!!!!”

Helpful Report

Posted 9 years ago

“Great selection of brands and styles. Good delivery times.”

Helpful Report

Posted 9 years ago

“The jack and jones jeans were a very poor quality, in my opinion not what was discriped on web, not slim or stretchy, and the size was not correct much to big, so my purchased has cost me £7.00 in postage total. And I have nothing to see for it only hassle in printing label and having to return, which I did within the hour! Will not use this outlet again.”

Helpful Report

Posted 9 years ago

“I was really disappointed with my experience of Masdings. I put in an order for a pair of jeans in my size L28 W32 for Revel Demi Curve blue jeans and received confirmation that my order had been received. 2 days later I then received a confirmation that my order had been shipped. Two hours following this, another email was sent saying that they didn't have my size in stock and offered an alternative type and size (not really appropriate as they would have been too small). This two day delay meant that I was unable to source the jeans from another site and therefore missed out on buying the jeans that I really wanted. Having both order confirmation and dispatch confirmation was very misleading and I was under the impression that everything was ok, which of course it wasn't. I would be reluctant to order from the site again.”

Helpful Report

Posted 9 years ago

“Made a purchase. Payment was taken but was then informed item wasn't in stock. I've asked for refund but have had no answer...”

Helpful Report

Posted 9 years ago

You have been fully refunded back to your original method of payment. Apologies for the inconvenience and delay in reply, this was due to the holiday period.

Posted 9 years ago

“Still waiting for my order from the 20th December to be delivered shocking service !!”

Helpful Report

Posted 9 years ago

I am sorry to see that you are still waiting for your item. The item was dispatched on the 21st and has been miss-sorted by Royal Mail for which we do apologise for. Usually this will have been delivered by now, however due to the Christmas period, bank holiday and New Year, this has added to the delay. I have also refunded you for the cost of postage.

Posted 9 years ago

“Would never use again. The sizes are all over the place. When you try to refund they expect you to measure them. It's all a big faff and to be frank I have given up. Shameful company! Not a happy customer I'm afraid.”

Helpful Report

Posted 9 years ago

Hello, I am sorry that you have had issues with the sizing, we have not received any contact from you regarding this. We do have a size guide which shows what each brand size means which may be helpful for you in the future or you are also able to call/email/instant chat with us to enquire about any sizes. Kind Regards, Masdings.com

Posted 9 years ago

“I NEVER write reviews but I was compelled to, this company is awful! Just like the other negative reviewers the bad experience concerned returning an item. £7 to return an item that they sent in the wring colour, lady on the phone spoke to me like I was an idiot then after 12 days I had not received my refund they sent a standard email with another lady name on bcc'ing me (so it looked like a fraud email) saing they were having trouble processing refunds so did I have a paypal account, so now I have to transfer the credit from paypal onto my Amazon account because they are totally inept. I was worried that on top of the £7 return fee I would be stung for a 3.5% paypal fee but their answer, send us a screen shot and we will refund you. Hassle! I might add £7 as my refund charge!! never ever shop with them again, only people who like them are the ones that have never had to return anything!”

Helpful Report

Posted 9 years ago

The item that was sent was the correct colour which was navy and this was noted in the description and title of the item. Unfortunately, we do not offer free returns for the incorrect colour purchased, however we now offer free returns for orders over the value of £150.00. Unfortunately, Amazon Payments were having issues with refunds and we asked customers if there was another method of refund they would like us to use so that they were not kept waiting.

Posted 9 years ago

“ordered a size 9 but what was sent did not fit - absolutely could not get the shoe on my foot. I then had to pay for the return carriage and then they no longer could offer me a larger size in the same style despite me telling them thats what I required. They then argued the size. Avoid this people. They are right, customers are wrong is their attitude.”

Helpful Report

Posted 9 years ago

Unfortunately, we did not have the size you required for an exchange left in stock. We are unable to offer a free return for items that do not fit, however we now offer a free return using Collect Plus on orders over £150.00.

Posted 9 years ago

“I have also had a bad experience with a faulty return they tried to say I'd washed a t shirt incorrectly , I hadn't but they said it needed to go back to the manufacturer's for testing and made me wait a month before finally giving me a credit note. Shocking customer service my money is now spent in Nottingham were they know how to treat a customer and allow you browse without pushy sales techniques...”

Helpful Report

Posted 10 years ago

“My review is pretty much the same as the one below. I too received a poor quality item that I had hardly worn before it started looking awful. A few wears made it look like something Id worn non stop for years. It was far from cheap and I intended this piece to last but as it already looked so bad I politely requested a refund. I felt it unacceptable for such a highly priced item to wear so poorly after such a short time. I felt I'd rather buy something else that's of a better quality and made to last more than a few wears...! I don't feel this is unreasonable, but instead I recieved a response from them that was intended to make me feel silly. Their lackadaisical response showed such a lack of customer care, I was pretty made to feel like a time waster and was told to recify the item myself. As such I won't be using them again, I don't think I've recieved such poor customer service before and my advice would be to stick with the larger high street retailers who are actually willing to act properly with faulty items you buy from them. Wish I'd checked the reviews first, don't make the same mistake as me!”

Helpful Report

Posted 10 years ago

“Their refund policy is terrible. Be very careful about what you buy here. I purchased an expensive item for it to get a manufacturing defect in the seam. They will not refund you or re-imburse you. Buy elsewhere with a decent customer focused returns policy.”

Helpful Report

Posted 10 years ago

“Masdings and oxygen alike will try and sell you anything .. regardless of size , colour or style their sales assistant's have common line wow looks fantastic sir . Steer clear and be aloud to make up your own mind without shotgun sales tactics.”

Helpful Report

Posted 10 years ago

“Do not buy from this company. Bought a jacket for £110. Jacket was incorrect for. No free returns so I had to pay £9 return postage. Buy from an internet company that provide free returns.”

Helpful Report

Posted 11 years ago

“BUYER BEWARE! Similar experience to other customers. I placed an order on their website for a product showing as in stock. I received a standard email: "Unfortunately, due to a stock shortage your order xxxxxx (blanked out) has had to be cancelled, no money has been removed from your account. We apologise for any inconvenience this may cause. If you have any questions please visit: www.masdings.com" The debit balance is not showing on my bank account, but the funds have been reserved.”

Helpful Report

Posted 11 years ago

“First order placed - payment taken stock showing as available. Prompt e-mail following day saying out of stock. Poor Customer Service response - certainly did not put the customer first! Unlikely to transact with them again or share a positive image of my experience. Rose”

Helpful Report

Posted 11 years ago

“Same problem as other reviews. Place order for instock item. Order confirmed with order number and payment processed (paypal). Following day email stating system error and stock issue resulted in transaction cancelled. Do these people hold any stock?”

Helpful Report

Posted 11 years ago

“My previous Masdings review.......The payments to Masdings are "pending" according to my credit card agency.....so theoretically could still be taken by Masdings as no credits in waiting are processed. Once again BEWARE”

Helpful Report

Posted 12 years ago

“Second attempt at a review as the last time I got kicked off the site for some reason. ....I bought three items over three days - seperately. Each time my purchase was accepted (in stock) order number given and confirming receipted email to confirm transactions....YET - Three times (a day or so later) I received emails to say that due to system error, my transactions were cancelled. The explanation given once I pushed for one was "system error...problem with stock". Sorry but something is far from right. Trustworthy ? My money has seemingly not been taken, but surely three orders in total would be worthy of a fuller explanation - especially as each time, the items that were no longer in existance were still being offered for sale up to 24 hours later. BEWARE”

Helpful Report

Posted 12 years ago

masdings.com is rated 4.8 based on 6,760 reviews