Marshalls Plc Reviews

Name: Marshalls Plc
Address: Marshalls Plc, Landscape House, Elland
Rating: 4.53

4.5 Rating 1,077 Reviews

88 %

of reviewers recommend Marshalls Plc

4.5

Based on 1,077 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Marshalls Plc:

Marshalls is the UK's leading hard landscaping manufacturer and has been supplying superior natural stone and innovative concrete products to the construction, home improvement and landscape markets since the 1890s. Our name has become synonymous with quality; supplying prestigious landmarks such as Trafalgar Square, whilst also caring for the environment and communities in which we operate. We believe that the better our environment, the better we can be; we strive to create products that improve our landscapes and create happier and healthier communities.

For direct support with your Marshalls order or products, please use the Live Chat on our website (www.marshalls.co.uk/homeowners) or call the Customer Helpline on 03714542173. Both are available 9am to 5pm Monday to Friday.

Visit Website

Phone:

0370 411 2233

Email:

customeradvice@marshalls.co.uk

Location:

Marshalls Plc, Landscape House
Elland
HX5 9HT

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Marshalls Plc 1 star review on 30th April 2024

Anonymous

Marshalls Plc 5 star review on 18th February 2023

108

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately “Marshall’s register and accreditation” appears to have no value - unqualified contractor, botched installation… subsidence started 4 weeks after the install of the patio… now have to fight with “Marshall’s guarantee” … don’t be misled by Marshall’s “accreditation” or “guarantee” - zero value, just marketing to sell more stuff… very sad”

Helpful Report

Good Morning Kat, Thank you for your review, I am sorry to hear you feel this way, in order for myself to assist with this matter please forward details for me to look into to tia.booth@marshalls.co.uk Kind regards, Tia

“Delivery driver turning up at half 7 in the morning no warning and then having to get a forklift to unload”

Helpful Report

“Really disappointed to write this as the actual cobbles look great but having spent a huge amount of money for us on a Drivesys Cobble Driveway, the special grout has crumbled in a matter of 10 months. We now have weeds and the expense of having to redo it a year on. Customer Services who were awful in my opinion, tell me it can happen after as little as 6m. Make sure you have deep pockets.”

Helpful Report

Thank you for your review. We are sorry hear that you are unhappy with our response in relation to your query. If you could please email your complaint reference number and your contact details to grouptechnicalservices@marshalls.co.uk we will look into this matter further for you.

“Order arrived on time but product disappoints. See review.”

Helpful Report

“Very disappointed with Marshalls Customer Service. My husband and I wanted to place an initial order for 9 tubs of WeatherPoint 365. In my view the cost of delivery is all over the place. If one buys 6 tubs the delivery charge is £27.90. If one buys 9/10 tubs the delivery charge is £95. Consequently, I phoned up Marshalls directly to discuss. After waiting what seemed like a considerable length of time, I was put through to the Sales Office. The gentleman to whom I spoke - a sales negotiator - was not in the least bit helpful, nor friendly. I asked if there could be an improvement on the delivery charges. He said certainly not and according to him all prices were fixed by the structure/s in place. He was curt. In response, I asked him in a polite tone what the point of his role was? My husband and I ordered 6 tubs to begin with. We have ordered a subsequent 4 tubs, which are still to arrive and their delay has inconvenienced the re-pointing of our drive and pathways. However, it has worked out cheaper by splitting the delivery charges over 2 lots. The product - too soon to day. However, from our experience we suggest that the support videos make the task a bit easier than it is. Our overall orders have cost: £361.30.”

Helpful Report

Hi Anne, thanks for taking the time to leave a review and we're sorry this time that we fell short of your expectations. When delivering this product, we have to use a slightly different method when a larger number of tubs are ordered - this is to ensure it arrives safely and securely to you but it is a slightly higher cost as you have seen. Thanks also for the feedback on the video, we'll take that on board. Good luck with the project, Viki

“Issues with payment, never happened before”

Helpful Report

Hi Artur, we're sorry to hear this. If there's anything else we can do to help, please get back in touch, Viki

“Paid Marshall’s 2.5 k. For porcelain tiles One day before delivery,I receive a call saying out of stock As a large purchaser of building goods that’s the first time I have heard of that Purchase was done about 10 days before and was told we’re in stock Regards John Reid”

Helpful Report

“You have sent this too quickly. Unfortunately, I am still waiting for my order to arrive. I have called but haven't yet had a call back to update me.”

Helpful Report

“My online order didn't update on the website so no confirmation of delivery except by telephone. What's the point of telling you to track your order online when it doesn't work? The delivery date wasn't kept I was only advised by email not phone that the driver wouldn't be coming. Told it would be the first delivery the next day, but that didn't happen, telephoned again and was promised a call back within 5 minutes confirming ETA, but that didn't happen either. I then received an email saying delivery would be before midday - and that that didn't happen. Finally arrived early afternoon. In summary, poor CS communication, and delivery dates times promised but not kept.”

Helpful Report

Hi there, thanks for your review, we're really sorry that we fell short of your expectations on this. We've shared your review with the team and they're discussing ways to make improvements, Viki

“The products are ok. However you can only order full pallets. If you want a part pallet you have to order from a builders merchant who charge you extra for the delivery charge. In hindsight probably better to order everything from the builders merchant.”

Helpful Report

Thank you for taking the time to write a review, we are sorry to hear that you have not had a positive experience. We will contact you ASAP to investigate your issue. Thank you, Tia

“Unfortunately 8 of the paving slabs in my delivery were damaged, delivery driver very rude and incompetent, couldn't use sac truck properly and ended up breaking pallet which allowed the slabs to pivot and rub together.”

Helpful Report

Hi Valerie, we are really sorry for the damages you have experienced, thank you for getting in touch with us and allowing us to raise a refund for the damaged items. - Thanks, Jacob

“First available delivery date was 12 days from placing the order which is a bit of joke and very disappointing.”

Helpful Report

Hi Benjamin, we're really sorry to hear this about the delivery issues, we know this is something the industry is currently dealing with due to the unprecedented times, we're not the only company in this situation. Our team will take a look into this for and get in touch if there is anything else we can do. Sorry once more. Thanks

“120 flags delivered. 36 unusable. No longer in stock to replace damaged stock. Supposed to be quality checked before delivery. Really disappointed. Need to wait until the middle of August to get replacements. Daughters 18th birthday ruined as patio will not be completed”

Helpful Report

Hello, Thank you for your review. We are really sorry to hear your experience, I am happy to investigate further, please e-mail - grouptechnicalservices@marshalls.co.uk with your order no. FAO Charlotte and I will look into this ASAP. Thanks, Charlotte

“I am still waiting for my delivery of slabs.”

Helpful Report

“Delivery driver was very rude.”

Helpful Report

Hi Donavan, thanks for your feedback. We take great pride in the service we give to customers and this includes our delivery drivers, and the drivers from other courier services that we use. We're sorry that you experienced this, it's a rare occurrence and I hope that you won't let it cloud your view of our business and products. If you would like to speak to someone please call us on 0333 920 5538, thank you, Viki

“Massive stock issues which has left my drive half finished, ordered the 1st 100 m2 which are laid, the balance 70 m2 I have to wait 10 weeks for. Drive is a mess and we cant use it. Love the product, hate the stock situation.”

Helpful Report

Hi Tim, we're really sorry to hear this about the recent stock issues, we know this is something the industry is currently dealing with due to the unprecedented times. Our team will take a look into this for and get in touch if there is anything else we can do. Sorry once more. Thanks

“Although the people at Marshalls were very courteous, I was very frustrated having called several times to find that my delivery due on Friday 4th June had not arrived which meant that the work could not start that weekend. I was told that the consignment had been delivered which was not the case and I checked that it had not been dropped off at our neighbours. I later learned that it had been delivered, by mistake, at your Ramsbottom depot and it was not possible to retrieve it that weekend. Under the circumstances please arrange for some form of compensation”

Helpful Report

“Tiles are fine, but the delivery was terrible. The delivery driver got lost, seemed incapable of driving his lorry and struggled to unload the tiles ending up in him leaving them in the road. Completely unacceptable level of service. Sorry Marshall’s your product is fine but major problems with the delivery.”

Helpful Report

Hi Roger, we would like to apologise regarding the recent issue with your delivery. We take all feedback seriously and have passed this review onto our customer services team to ensure it doesn’t happen again. Many thanks, Jacob

“I ordered three kerb stones which cost £19, the delivery charge was £75, I think this is a bit steep. I requested a sample stone which was delivered next day free of charge?.... need to review your delivery charges for small orders?”

Helpful Report

Hi, apologies for the incorrect delivery charge, one of our sales advisors are going to get in touch and offer a refund. Thanks, Jacob

“Delivery two days late. Still awaiting callback from a manager re being out of pocket due to the delivery delay”

Helpful Report

Hi Vicki, we're extremely sorry about the late delivery. If you still haven't been contacted, you can talk to our delivery team via email, Delivery.Communication@marshalls.co.uk. Thanks

Marshalls Plc is rated 4.5 based on 1,077 reviews