Marshalls Plc Reviews

Name: Marshalls Plc
Address: Marshalls Plc, Landscape House, Elland
Rating: 4.53

4.5 Rating 1,076 Reviews

88 %

of reviewers recommend Marshalls Plc

4.5

Based on 1,076 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Marshalls Plc:

Marshalls is the UK's leading hard landscaping manufacturer and has been supplying superior natural stone and innovative concrete products to the construction, home improvement and landscape markets since the 1890s. Our name has become synonymous with quality; supplying prestigious landmarks such as Trafalgar Square, whilst also caring for the environment and communities in which we operate. We believe that the better our environment, the better we can be; we strive to create products that improve our landscapes and create happier and healthier communities.

For direct support with your Marshalls order or products, please use the Live Chat on our website (www.marshalls.co.uk/homeowners) or call the Customer Helpline on 03714542173. Both are available 9am to 5pm Monday to Friday.

Visit Website

Phone:

0370 411 2233

Email:

customeradvice@marshalls.co.uk

Location:

Marshalls Plc, Landscape House
Elland
HX5 9HT

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Marshalls Plc 1 star review on 30th April 2024

Anonymous

Marshalls Plc 5 star review on 18th February 2023

108

Anonymous

Anonymous // 01/01/2019

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“Great service. Matthew that’s had spoken to prior to buy was very good.”

Helpful Report

Thank you for your review! Your feedback is important to us and we're really pleased to hear that you have had a positive experience, Viki

“The product (Croft stone walling) is excellent and very easy to install. Ordering online was easy and delivery arrived on estimated date. Only quibble is it had to be offloaded onto road as lorry had no crane lift. I was not expecting this as last time I ordered it did. I had an exhausting time shifting it off the road by hand before someone either complained or drove into them!!”

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Thank you for your review Alan, we're really glad to hear you're happy with the product but sorry the delivery wasn't up to its usual standard. We will share this back with the transport team, Viki

“I recently purchased a tub of WeatherPoint 365. Although Marshalls website said they had it in stock, they didn't have it. However the customer service team was very quick to help out with the order when I raised this with them. A sign of a good company is how quickly they can resolve the issue and Marshalls did that.”

Helpful Report

Thank you for your review! Your feedback is important to us and we're really pleased to hear that our team were able to help you with your order, Viki

“Customer Service [Matt], second to none! My order was wrong when delivered, one phone call and it was all sorted with correct order delivered first thing next morning! Well done Matt!”

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“Great product. Good communication. Arrived on time as was assured.”

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“Very poor, ordered just 2 corner kerbs for a double step and they sent out the wrong ones and 2 different colours? Then there was a delay on the second delivery with no pre warning and was only informed after I got in touch to find out what was happening as it was getting late, my wife waited in all day for and cost me half a days labour to the builder I had to cancel last minute, all they offered in compensation was the cost of the delivery and tried to blame the issue on the courier despite the initial mistake being made my Marshall’s themselves, pretty poor from an organisation of this size.”

Helpful Report

Hi David, I'm really sorry for the inconvenience this has caused. I know this has now been resolved and we have refunded the initial delivery chargers. Regards, Jacob

“Do not buy the Symphony Plus Driveway. It is not possible to complete the job because the jointing product is not available. Marshalls unconcerned.”

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“Warning Warning - buyer beware. I am about to instigate legal action against this company for selling me an expensive driveway product that cannot be properly installed because it has been launched and sold without the jointing material needed to complete the job. This material is not available to buy in the UK. The people in their sales/technical team initially said to me that the product had been launched too early, without being thought through. Initially, the management did not return my calls; now, they are trying to absolve themselves of any responsibility. They have been utterly unhelpful and obstructive. This company has been dishonest in their dealings with me and have no regard for their conduct. I urge you to buy from a supplier who is decent and has a concern for their customers; this company lacks integrity. I was interested to see other reviews from employees complaining of a culture of bullying - it doesn't surprise me. I shan't be fobbed off, Marshalls, - I am seeking legal redress.”

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“Excellent service. Materials arrived exactly when scheduled, and delivery driver phoned to give ETA. Sales team helpful and informative.”

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“Great service all round.”

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“Great delivery driver very helpful Great service”

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“Only Mashalls deliver the best products and services very helpful delivery driver many tthanks A+++++”

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“Arrived 1 day early which was great, but lucky we were in. slabs are 10mm smaller than on brochure. Quality good. No damage.”

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“Exceproduct and service”

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“Delivery was delayed by a week but this wasn't an issue. Arrived on the rescheduled day as planned.”

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“Website clear and easy to use with all information needed available. Ordering clear and helpful and followed up by excellent delivery partners who actually rang to arrange delivery a day early. Altogether excellent transaction and good product.”

Marshalls Plc 5 star review on 19th October 2021

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“Very responsive to questions. Clear information and an easy website to order from”

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“Placed an order, given a delivery date and delivered on the agreed date with a call from the driver 10 minutes before arrival. Refreshing to have a “simple, trouble free process” without someone using COVID/brexit or fuel shortage as an excuse. Thank you.”

Helpful Report

Thank you for your review! We're really pleased to hear that your delivery process was smooth and efficient, Viki

“Blocks arrived on time, driver very helpful unloading, easy straight forward purchase”

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Thank you for your review! Your feedback is important to us and we're really pleased to hear that you have had a positive experience.

“Very pleased with the patio slabs and service received both from the helpful customer service team and delivery driver. However, I would have preferred notification of an approximate delivery time prior to the day of delivery instead of on the day (shortly before the delivery). The driver arrived very early (8.30am) which wouldn't normally be a problem but I had gone out early to collect something and had to rush back. The driver had phoned earlier that morning and left a voicemail message on our landline but no one heard it before he arrived!”

Helpful Report

Thank you for your review, your feedback is important to us and we will pass your comments back to our delivery team, Viki

Marshalls Plc is rated 4.5 based on 1,076 reviews