Marshalls Plc Reviews

Name: Marshalls Plc
Address: Marshalls Plc, Landscape House, Elland
Rating: 4.53

4.5 Rating 1,076 Reviews

88 %

of reviewers recommend Marshalls Plc

4.5

Based on 1,076 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Marshalls Plc:

Marshalls is the UK's leading hard landscaping manufacturer and has been supplying superior natural stone and innovative concrete products to the construction, home improvement and landscape markets since the 1890s. Our name has become synonymous with quality; supplying prestigious landmarks such as Trafalgar Square, whilst also caring for the environment and communities in which we operate. We believe that the better our environment, the better we can be; we strive to create products that improve our landscapes and create happier and healthier communities.

For direct support with your Marshalls order or products, please use the Live Chat on our website (www.marshalls.co.uk/homeowners) or call the Customer Helpline on 03714542173. Both are available 9am to 5pm Monday to Friday.

Visit Website

Phone:

0370 411 2233

Email:

customeradvice@marshalls.co.uk

Location:

Marshalls Plc, Landscape House
Elland
HX5 9HT

Write Your review

Tell us how Marshalls Plc made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Marshalls Plc 1 star review on 30th April 2024

Anonymous

Marshalls Plc 5 star review on 18th February 2023

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service”

Helpful Report

“Superb service from everybody I spoke to. Product great too but I have to confess I was more impressed by the service!”

Marshalls Plc 5 star review on 8th April 2021

Helpful Report

“Fast delivery, especially as we are in the North of Scotland!! Very helpful delivery driver, phoned a day before with eta and to confirm directions.”

Helpful Report

“I have been trying to speak to someone about the ‘green away’ product but no one ever picks up the phone, it’s so frustrating! I did end up ordering the product, and will keep trying the phone....I also still haven’t received my order!! Please can someone look into this for me? Thanks”

Helpful Report

Hi Joanna, we are really sorry to hear you haven't been able to get in touch with anyone. Please could you e-mail your order details to - grouptechnicalservices@marshalls.co.uk and we could answer any questions. If you could provide your order, we can look into this as well for you. Many thanks, Jacob

“Found Amanda on web team helpful efficient and polite”

Helpful Report

“Great choice of products for what we wanted to create in our garden and well-priced. Delivery came on time - friendly and careful delivery driver too!”

Helpful Report

“Great website to view products and order free samples- which is an added bonus. Ordering and selecting delivery times very easy. I spoke to customer service on a couple of occasions for confirmation- they could not have been any friendlier and helpful. Although the delivery was contracted out to a third party the driver was fantastic- going the extra mile (not quite a mile)! to drop the crates just where we needed them.”

Helpful Report

“Waited in all day for delivery and no show or contact. Phoned earlier in the day to enquire about delivery time. Told I’d be called directly by the people delivering as it was not possible to make contact. Very disappointed and don’t know when the delivery will happen. We have people lined up to lay the paving....”

Helpful Report

“I purchased Symphony Classic porcelain pavers in buff last year. The telephone service and delivery during a difficult year was excellent. Marshall’s recommend their own joining compound which is a brush-in hose-off grout. Despite following the instructions some grout has stuck to the pavers attracting dirt. Marshall’s were totally unhelpful & directed me to another company that supplies a grout remover. It would appear Marshall’s are aware their jointing compound is not fit for purpose but are reluctant to do anything about it. Such a shame when the pavers themselves are good quality and expensive. Photos show finished patio & resulting dirt from compound residue Incidentally our installers are Marshall’s & Bradstone approved”

Helpful Report

Hello, We are really sorry to hear you are unhappy with a Marshalls product. Please could you e-mail your order details to - grouptechnicalservices@marshalls.co.uk and we will investigate further into this matter. Thanks, Charlotte

“Easy to deal with, good customer service. Deliveries are prompt and very helpful”

Helpful Report

“You gave me a delivery date of 1st of April, I heard nothing from you so I rang to chase my delivery and you hadn’t saved my stock in error. I had landscapers and building equipment hired and booked in from the 2nd of April I had to cancel this and lost money. You never contacted me and you still have not arranged my new delivery date. Very disappointing after spending a considerable amount of money.”

Helpful Report

“Fast and efficient service. Product arrived as expected”

Helpful Report

“The website was easy to navigate and the product arrived promptly.”

Helpful Report

“Very Chaotic! Confirmed Order delivery date one day prior to expected date to get guys on site. Shortly after got informed that order is split and will arrive over the next two days. So far so good. On the day when order should have arrived, nothing arrived, had 4 guys waiting on site all day. Was told it should arrive by mid-day, then on next call that i wont until the next day. Was told twice that i will be called back with more info, that didn't happen. 3rd time round i asked to complain and was told the responsible person will call me, that didn't happen either. Next day one delivery arrived and it took them about 3 hours to find out if the other charge was coming that same day which eventually happened. Flags are alright, service and performance not so much! Cost me a lot of money having the guys expecting a delivery that didnt come. would not recommend based on personal experience.”

Helpful Report

“Very easy purchase and delivery booked online for 4 pallets of paving slabs. Delivered on time and the delivery driver was very friendly and helpful. Thanks very much. Nick”

Helpful Report

“Good service”

Helpful Report

“Very easy ordering process and quality product. Delivery time is short which helps when doing projects.”

Helpful Report

“Easy to deal with and great communication will use again”

Helpful Report

“Excellent service”

Helpful Report

“Wow what a fantastic driver , great communication ,awesome skills getting into cull de sac , and planting pallets between trees ,not a twig was lost. many thanks , Clive.”

Helpful Report

Marshalls Plc is rated 4.5 based on 1,076 reviews