Marshalls Plc Reviews

Name: Marshalls Plc
Address: Marshalls Plc, Landscape House, Elland
Rating: 4.53

4.5 Rating 1,076 Reviews

88 %

of reviewers recommend Marshalls Plc

4.5

Based on 1,076 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Marshalls Plc:

Marshalls is the UK's leading hard landscaping manufacturer and has been supplying superior natural stone and innovative concrete products to the construction, home improvement and landscape markets since the 1890s. Our name has become synonymous with quality; supplying prestigious landmarks such as Trafalgar Square, whilst also caring for the environment and communities in which we operate. We believe that the better our environment, the better we can be; we strive to create products that improve our landscapes and create happier and healthier communities.

For direct support with your Marshalls order or products, please use the Live Chat on our website (www.marshalls.co.uk/homeowners) or call the Customer Helpline on 03714542173. Both are available 9am to 5pm Monday to Friday.

Visit Website

Phone:

0370 411 2233

Email:

customeradvice@marshalls.co.uk

Location:

Marshalls Plc, Landscape House
Elland
HX5 9HT

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Marshalls Plc 1 star review on 30th April 2024

Anonymous

Marshalls Plc 5 star review on 18th February 2023

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Currently I am in the middle of having my driveway replaced and it was brought to my attention that there were no Concrete Paving Blocks available. As I needed 15 pallets immediately it was a bit of a disaster! Gillian was amazingly helpful and managed to track down 13 from Cambridge for me. These are being delivered this Wednesday. As I have a narrow driveway she was also able to advise delivery on a moffit with a fork lift to combat this. Gillian has been a real help as your delivery into the country is not until the end of March and then it would fulfil January and February orders first so no guarantee that I would get 13 pallets. Just hoping now that delivery goes smoothly.”

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“Asked for a Monday 15 March delivery and I got a phone call at 08.30 on Friday 12th saying they would be arriving in ten minutes, I could have been out, not very organised”

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“Had to purchase paving from Marshall’s direct as there was no supply locally and the materials were needed urgently. They were excellent to deal with. Nothing was too much trouble and they communicated with me by phone regularly along the way. My order was delivered on time and the materials were as expected. I wouldn’t hesitate to use them again. 5 star service.”

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“Great product ordered at a fair price. The delivery chap was really helpful and communication was outstanding. I am really pleased with my order and plan to order more "Croft Blocks" as soon as I get this delivery laid. Thanks.”

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“I ordered a pack of large sandstone slabs and they arrived on time and in good condition. We realised during the laying of the slabs that we were three slabs short and Marshalls assisted in providing three single ones very quickly for us .”

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“Good website, great delivery and great flags. Very pleased, will order again.”

Marshalls Plc 5 star review on 14th March 2021

Helpful Report

“I was struggling to find sufficient supplies of paving from a number of Marshalls stockists and with less than a week before my paving contractor was due to turn up I was facing having to opt for something other than my preferences. At this point I went back to source and checked Marshalls own site. Following the site's advice I then rang Marshalls directly to check on delivery times. In the course of the call the Marshalls staff member sourced my first choice of paving in stock with the South of England and was able to arrange fast track delivery ahead of my contractor's arrival. All round amazingly helpful, great service and great value and my paving looks lovely too.”

Helpful Report

“I was interested in Croft walling for my landscaping project. I was pleased with the sample and decided to buy some. I was most impressed with the people I spoke as they were all courteous and knowledgable about the products. I must give special thanks to the driver for his professionalism and the enthusiastic chat I had with him. I am looking forward to starting my project.”

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“Delivery lorry damaged our garden wall, footings and pavement causing me a lot of extra expense which Marshall’s claim they are not liable for. So a very bad experience for me.”

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“Excellent service, great price that could not be matched anywhere else”

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“Great choice of materials on comprehensive website,prompt delivery also,extremely satisfied”

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“Abysmal and unprofessional”

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“Brilliant service very efficient”

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“Great Service, delivery on time and product was exactly what what was requested. Would definitely use them again.”

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“The block paving sample that I received did not match the paving that I received. The composition of the sample was far superior to the final result that I was delivered. Most disappointed I sent a complaint email but have never received a response”

Helpful Report

Hi David, we're sorry to hear about this. Please could you email grouptechnicalservices@marshalls.co.uk, and we will investigate this for you. Thanks, Jacob

“Watching how our stone bricks were of loaded was really interesting and the driver was friendly and helpful”

Marshalls Plc 5 star review on 13th March 2021

Helpful Report

“Customer service was good, the receiver of the call was helpful. The service could be improved with their website clearly setting out in every picture which stones/pavers were used. Also if Marhalls are no longer sending out their catalogue then this should be clearly set out on their website. We were told the catalogue will be sent out , and when it did not arrive was told the catalogue is now online only. Other then this service was good.”

Helpful Report

“The delivery took months - literally. We did not know they were not shipping to us till we rang to find out where our bricks were. Twice! The person we spoke to at customer services seemed surprised that we were chasing our order, as if we didn't need the bricks.”

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“Excellent products with excellent customer service.”

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“Quality products, delivered on time ,helpful staff &technical support. Very happy thank you.”

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Marshalls Plc is rated 4.5 based on 1,076 reviews