Marshalls Plc Reviews

Name: Marshalls Plc
Address: Marshalls Plc, Landscape House, Elland
Rating: 4.53

4.5 Rating 1,076 Reviews

88 %

of reviewers recommend Marshalls Plc

4.5

Based on 1,076 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Marshalls Plc:

Marshalls is the UK's leading hard landscaping manufacturer and has been supplying superior natural stone and innovative concrete products to the construction, home improvement and landscape markets since the 1890s. Our name has become synonymous with quality; supplying prestigious landmarks such as Trafalgar Square, whilst also caring for the environment and communities in which we operate. We believe that the better our environment, the better we can be; we strive to create products that improve our landscapes and create happier and healthier communities.

For direct support with your Marshalls order or products, please use the Live Chat on our website (www.marshalls.co.uk/homeowners) or call the Customer Helpline on 03714542173. Both are available 9am to 5pm Monday to Friday.

Visit Website

Phone:

0370 411 2233

Email:

customeradvice@marshalls.co.uk

Location:

Marshalls Plc, Landscape House
Elland
HX5 9HT

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Marshalls Plc 1 star review on 30th April 2024

Anonymous

Marshalls Plc 5 star review on 18th February 2023

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So pleased with the paving and bricks Great quality”

Helpful Report

Thank you for your review! Your feedback is important to us and we're really pleased to hear that you have had a positive experience.

“I would write a review but I have not even received the goods yet”

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Afternoon Mike, Please give our customer service team a call on 03704 112233, quoting your order number and we can have a look at this for you. Kind regards, Tia

“Very pleased with order I was given a provisional delivery date and was delivered that day driver was very efficient and price of materials was over£200 cheaper than a local well known builders will order more items from here”

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Afternoon Stephen, Thank you for your feedback today! Marshalls are delighted you had a positive experience with us and you enjoy our products, have a lovely day! Kind regards, Tia

“Excellent service from the lady taking my order to the delivery driver, spot on time. The product is very good in quality, couldn't be happier with my purchase and general experience. Would recommend Marshalls to anyone taking on a paving project.”

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Afternoon Linda, Thank you for your lovely review today, Marshalls strive for great service and quality of products. We're glad you had a positive experience with us! Kind regards, Tia

“The product itself can’t fault and delivery was on day stated, but if I’d been home in my own the guy said he wouldn’t of been able to leave it and have to come as couldn’t unload on his own! Luckily my son was here at the time and the guy passed the flags to him off the van for him to carry onto the driveway! Christine Gledhill.”

Helpful Report

Afternoon Christine, Thank you for your review, glad you received your order. I will pass your comments on to our delivery communications team. Kind regards, Tia

“The delivery is almost too good!! I ordered wanting the artificial grass to be delivered on the 11th april, however it arrived on the 1st. By chance someone was home. A dispatch email would have been helpful though so we had somewhere ready to store it!”

Helpful Report

Thank you for your review today! Glad you received your order, I will pass on your comments on our delivery communications team for future reference. Kind regards, Tia

“Good response by operator following issues with online payment. Delivery as per communicated schedule. Product supplied appears to be of excellent quality”

Helpful Report

Afternoon Stephen! Thank you for your review! Your feedback helps us produce the best service and quality products. We're glad you had a positive experience! Kind regards, Tia

“East to lay and look fantastic. If your building a retaining wall don’t waste time mixing mortar”

Helpful Report

Thank you for your review! Your feedback is important to us and we're pleased to hear you're happy with Marshalls products.

“good sales team and service”

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Thank you for taking your time on leaving us a review! Your feedback is important to us and we're really pleased to hear that you have had a positive experience

“Ordered blocks by phone , young lady was extremely helpful and kind helping me through the process”

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Thank you for taking the time to leave us a review! We're glad you had a positive experience.

“Good service and great product”

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Thank you for your review! Marshalls appreciate all feedback from our customers, were glad you had a positive experience!

“great service from start to end..could not ask for anything better..thanks to hannah for a quick delivery slot and the driver who was brilliant...”

Helpful Report

Thanks for your review Gary! Your feedback is important to us and we're pleased to hear that you have had a positive experience.

“Delivery on time, driver was fantastic getting the goods to where they needed to be. Product is brilliant.”

Helpful Report

Thanks for your review! Your feedback is important to us and we're pleased to hear that you have had a positive experience here with us at Marshall's.

“From ordering to delivery it took 3day’s .Excelent service,highly recommended”

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“Delivery arrived when expected, driver very helpfull”

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“Really quick and reliable from start to finish”

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“Impressive customer service. Haven't ordered from them before. Samples arrived in the post promptly. Delivery of blocks took place on the specified day. Helpful person when I phoned the office. Helpful delivery driver. Cheaper than local builder's merchants, and it seemed more straightforward. Would use again.”

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“Excellent service, quick reply on email. Delivered when said”

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“Brilliant service from start to finish, delivery date was set and came on time. Driver of the lorry was very helpful and polite. After the project was finished we had a pack of blocks left over which they came and collect and refunded me for, this was very easy to sort out with the admin team.”

Marshalls Plc 5 star review on 1st April 2022

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“Marshall’s website is good and they have stock updated regularly. It would have been easier if Marshall’s offers flat discount as well.”

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Marshalls Plc is rated 4.5 based on 1,076 reviews