Marshalls Plc Reviews

Name: Marshalls Plc
Address: Marshalls Plc, Landscape House, Elland
Rating: 4.53

4.5 Rating 1,076 Reviews

88 %

of reviewers recommend Marshalls Plc

4.5

Based on 1,076 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Marshalls Plc:

Marshalls is the UK's leading hard landscaping manufacturer and has been supplying superior natural stone and innovative concrete products to the construction, home improvement and landscape markets since the 1890s. Our name has become synonymous with quality; supplying prestigious landmarks such as Trafalgar Square, whilst also caring for the environment and communities in which we operate. We believe that the better our environment, the better we can be; we strive to create products that improve our landscapes and create happier and healthier communities.

For direct support with your Marshalls order or products, please use the Live Chat on our website (www.marshalls.co.uk/homeowners) or call the Customer Helpline on 03714542173. Both are available 9am to 5pm Monday to Friday.

Visit Website

Phone:

0370 411 2233

Email:

customeradvice@marshalls.co.uk

Location:

Marshalls Plc, Landscape House
Elland
HX5 9HT

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Marshalls Plc 1 star review on 30th April 2024

Anonymous

Marshalls Plc 5 star review on 18th February 2023

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a couple of pallets of stone walling. When I ordered I stated that delivery could not be made by articulated truck as our house was remotely situated up a country lane. There was no further contact until the delivery driver phoned me to say that he was in an articulated truck and could not deliver to our house. I asked him to them back to the depot. Instead he dropped them in a farm yard about half a kilometre away. I now need to spend the weekend moving them by hand ...if I can find them.”

Helpful Report

We are extremely sorry for your experience, please could you provide your name, contact number and an order number to - grouptechnicalservices@marshalls.co.uk and we will forward your information to our Transport Department, to investigate further? Thanks, Jacob

“I use Marshalls and have done since starting out. They are always 100% delivered when they said they would and no damage to the products. Can't recommend them enough. Thanks to all the team.”

Helpful Report

Hi John, thank you for your kind words and loyalty!

“Following receipt of a decent sized free sample, I was able to confirm my choice and order the Perfecta Natural slab which arrived as scheduled, shrink-wrapped on a pallet. The whole process was efficient and straightforward.”

Helpful Report

Thank you for leaving us a review Richard :)

“The lady I spoke to on the phone was really friendly and helpful. I appreciate the awareness of ethical sourcing and sustainability”

Helpful Report

Thank you for your time on leaving us a review. This is something we're passionate about so we're glad you appreciate it :) Thanks, Jacob

“I needed about 25 square meters of paving for the front of my house. I found Marshalls web site very easy to negotiate with all different types of paving in clearly defined sections of web site. Also photos of paving laid in different settings to give realistic impression of finished result. Samples of paving were easy to obtain and my phone query was quickly answered. Ordering was easy and delivery was prompt and arrived on agreed day. Hard for any company to improve on this.”

Helpful Report

Hi Alan, thank you for your kind words and leaving us a review, we really appreciate it! We hope all went well on renovating the front of your house.

“Good delivery time driver very helpful and friendly saved ££ buying directly from marshalls”

Helpful Report

Thank you for leaving us a review Keith, we'll pass this onto our delivery team!

“Product & price good. Delivery was an absolute fiasco, our order was for three pallets, and was delivered by a double articulated lorry with a hoist facility, so that we were unable to off load in our preferred location. No documentation or meaningful conversation with the driver. Liaison with the Customer and Marshalls regarding site requirements was non-existent. The tracking did not work, probably because the transport was not Marshalls”

Helpful Report

Hi Kenneth, we are extremely sorry for your experience, please could you provide your name, contact number and an order number to - grouptechnicalservices@marshalls.co.uk and we will forward your information to our Transport Department, to investigate further?

“Really good Marshall saxon slabs bought from Travis Perkins. My garden and path looks really fresh and new now. I would recommend this business.”

Helpful Report

Thank you for the review, we're glad the garden and path are looking great!

“Very friendly and helpful phone service. Delivery driver very efficient and friendly. All in all very nice people to deal with.”

Helpful Report

Thank you very much for the kind words! We will pass this onto our delivery team

“they are really nice patio slabs. I am really hapoy for the purchase.”

Helpful Report

Thank you for your review, we hope you enjoy your new patio :)

“in regards to the delivery driver who attended. He was more than helpful absolutely fabulous service from the driver I will certainly use the company again and most definitely recommend to anyone that I know. Also the service I have received from Amanda on initial order and advice regarding the options available for the smaller transport has been faultless and very smoothly dealt with in order to ensure there was no hiccups on delivery”

Helpful Report

Hi Tracy, thank you very much for your kind words. We will pass on this review to our delivery team and Amanda :) Thanks

“Perfect transaction, very fast delivery”

Helpful Report

“Fantastic service from phoning an order through speaking with the lovely Sam to great service from the driver upon delivery.”

Helpful Report

“I contacted Marshalls to order bricks for my garden and sales were busy at the time, instead of having to wait for a long time I was directed to another department. Here Sami in technical was very proactive, instead of making me wait for an answer he found out what I needed to know. Even though I still needed to contact sales, Sami made sure I knew the best route to get through, I emailed as advised, sure enough Amanda from Sales got back to me, from my first point of contact Amanda was always open and honest and on point with everything she did. She built trust and always kept me in the loop. When I wasn't sure about the next step I never felt I couldn't call, my calls were always welcome. Even the delivery drivers were friendly and on my last delivery I was called the night before to give warning on time and care was taken on placing the product on my driveway. Thank you so much Marshalls for your amazing team work. I would definitely recommend you.”

Helpful Report

Hi Anita, thank you very much for your kind words. We're glad you had a pleasant experience and we will pass on the review to Sami and Amanda :) Thanks, Jacob

“Wow . Fantastic customer service . Super helpful . Ordered symphony planks in charcoal and was not disappointed . They arrived super quick and I’m very happy”

Helpful Report

Thank you Frances! We're glad you're happy with the Symphony Planks :)

“they sent me wrong product, black instead of grey, i called them at least 7 times and never got proper reply, whats annoying no one take respsibility, everyone pick the phone and know its mistake they made they tell you "its sales department" or "its customer service" amanda handled my case, omg, she doesnt reply to her email, i call in the phone, her colleage sent her emails friday with super urgent to call back monday, came monday tuesday no one back to me. i really didnt expect such a low service and irresponsible”

Helpful Report

We are really sorry for your experience, this matter is being looked into by the relevant departments. We would like to assure you we take all issues seriously and this is being treated as a priority.

“I was disappointed that my delivery details were not taken into consideration. My property has a shared gravel driveway on a slope, inaccessible to a tail lift and trolley. I requested the pallets be craned into my front garden instead. My previous purchase had been delivered this way, and and it was necessary to do so again. However, the courier arrived with standard tail lift and pallet trolley, and told me he had had no instruction or communication of my delivery requirements from Marshalls. We struggled to unload the pallets at the bottom of the drive, where I then needed to unpack and individually move the 60 paving slabs (nearly two tonnes) before my neighbours who share the driveway returned from the shops. I still need to move them up some steps and across the garden to where I asked them be delivered to begin with. Needless to say I am disappointed, as Marshalls mistake will cost me a vast amount of time and physical effort.”

Helpful Report

Hi Jonny, We are extremely sorry for your experience, please could you provide your name, contact number and an order number to - grouptechnicalservices@marshalls.co.uk and we will forward your information to our Transport Department, to investigate further? Thanks, Charlotte

We are sorry to hear that your delivery from Marshalls didn’t meet your expectations. We use a variety of vehicles to make deliveries and not all of these have hydraulic cranes. We will take your feedback on board for future deliveries to other customers

“Beware the Marshall’s certified installer scheme is absolutely no guarantee of satisfaction or quality. After almost two years of emails, solicitors letters and a £2k expert report we are now in the process of issuing court proceedings against a Marshall’s certified driveway installation company based in Devon. We spent over £15k on a driveway that has been deemed not fit for purpose by a civil engineering expert witness as it does not follow building regulations or Marshall’s and industry guidelines. The problems we are experiencing range from scraping the underside of our vehicles due to poor layout, subsidence, and ineffective drainage. The Marshall’s resin coated Argent pavers are also breaking up as a result of the poor installation. The expert report importantly revealed incorrectly installed sub base and materials. The Marshall’s representative in our area was not at all helpful in fact quite the opposite. He did not remain impartial in an effort to resolve and rectify the situation but instead took the side of the installer from the outset even though the issues were clearly visible. This has left us with no option but to pursue through legal action in an attempt to recover the cost of re-installing the driveway and mounting consequential losses. The quality of workmanship and materials being used is clearly not being effectively monitored by Marshall’s and it would appear from our predicament that anyone even without the necessary skill and experience can be a Marshall’s installer as long as they use Marshall’s products - Beware, better still avoid!”

Helpful Report

Hi, all our staff endeavor to be polite, honest and equitable in any dealings with customers, we are sorry that you feel this was not the case. We are aware that there are legal proceedings ongoing between yourself and the contractor and therefore we cannot comment any further.

“Pre-ordered product at the start of August had 6 pallets delivered told the next six were being made at the end of August, phoned up only to be then told end of September, phoned at the end of September to be told realistically looking at the middle of November. If I had known at the start I wouldn’t have ordered🤬 So now my drive is half finished so thanks Marshall’s. The website is still showing incorrect information with unrealistic delivery dates and is mis-leading customers which is contrary to trading standards.”

Helpful Report

“Avoid!! Overpriced for low quality products that don’t look like the sample pieces. Recently ordered from a Marshall’s registered dealer- Porcelian vitrified paving in colour Arrento Bronze after seeing the sample which looked almost a chocolatey brown kind of shade but when the paving slabs were received they did not look anything like brown but looked rather like a cheap concrete grey slab. Marshall’s don’t want to take responsibility for the misleading colour of the swatch and the actual product itself.”

Helpful Report

Hi, we're sorry to hear you are unhappy with your purchase. We take all quality issues very seriously and we would like to discuss this further so we could rectify the issue. Please could you send your email address, phone number and order number so we can look into this for you. You can either email grouptechnicalservices@marshalls.co.uk or send us a private message. Thank you

Marshalls Plc is rated 4.5 based on 1,076 reviews