Marshalls Plc Reviews

Name: Marshalls Plc
Address: Marshalls Plc, Landscape House, Elland
Rating: 4.53

4.5 Rating 1,076 Reviews

88 %

of reviewers recommend Marshalls Plc

4.5

Based on 1,076 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Marshalls Plc:

Marshalls is the UK's leading hard landscaping manufacturer and has been supplying superior natural stone and innovative concrete products to the construction, home improvement and landscape markets since the 1890s. Our name has become synonymous with quality; supplying prestigious landmarks such as Trafalgar Square, whilst also caring for the environment and communities in which we operate. We believe that the better our environment, the better we can be; we strive to create products that improve our landscapes and create happier and healthier communities.

For direct support with your Marshalls order or products, please use the Live Chat on our website (www.marshalls.co.uk/homeowners) or call the Customer Helpline on 03714542173. Both are available 9am to 5pm Monday to Friday.

Visit Website

Phone:

0370 411 2233

Email:

customeradvice@marshalls.co.uk

Location:

Marshalls Plc, Landscape House
Elland
HX5 9HT

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Marshalls Plc 1 star review on 30th April 2024

Anonymous

Marshalls Plc 5 star review on 18th February 2023

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed with Marshalls Customer Service. My husband and I wanted to place an initial order for 9 tubs of WeatherPoint 365. In my view the cost of delivery is all over the place. If one buys 6 tubs the delivery charge is £27.90. If one buys 9/10 tubs the delivery charge is £95. Consequently, I phoned up Marshalls directly to discuss. After waiting what seemed like a considerable length of time, I was put through to the Sales Office. The gentleman to whom I spoke - a sales negotiator - was not in the least bit helpful, nor friendly. I asked if there could be an improvement on the delivery charges. He said certainly not and according to him all prices were fixed by the structure/s in place. He was curt. In response, I asked him in a polite tone what the point of his role was? My husband and I ordered 6 tubs to begin with. We have ordered a subsequent 4 tubs, which are still to arrive and their delay has inconvenienced the re-pointing of our drive and pathways. However, it has worked out cheaper by splitting the delivery charges over 2 lots. The product - too soon to day. However, from our experience we suggest that the support videos make the task a bit easier than it is. Our overall orders have cost: £361.30.”

Helpful Report

Hi Anne, thanks for taking the time to leave a review and we're sorry this time that we fell short of your expectations. When delivering this product, we have to use a slightly different method when a larger number of tubs are ordered - this is to ensure it arrives safely and securely to you but it is a slightly higher cost as you have seen. Thanks also for the feedback on the video, we'll take that on board. Good luck with the project, Viki

“Excellent service, the delivery drive went out of his way to help. The product was delivered in perfect condition. Five star service.”

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“Great communication and delivery only one broken flag.”

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“Issues with payment, never happened before”

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Hi Artur, we're sorry to hear this. If there's anything else we can do to help, please get back in touch, Viki

“Very pleased with service the Porcelain samples arrived within 3 days to enable us to make a choice excellent”

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“Excellent customer service, really happy to help. Everyone on the team equally friendly and helpful.”

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“Excellent service, prompt easy ordering and a great delivery efficient and friendly, does what it says on the tin! Highly recommend”

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“The blocks arrived on time, in good condition.”

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“I found Marshall’s a really good company to deal with . Staff were polite and helpful. My order arrived when promised . The driver let me know when he would arrive and was very friendly and cheerful. I would recommend and certainly use the company again . Thank you”

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“Couldn’t be happier with the both the service and the product-will continue to use Marshall’s”

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Thank you for your kind words Patrick, we look forward to working with you going forward. Rich - Marshalls

“Order acknowledgement great but no update on the order process. Called to check on indicated day of delivery to be told... will be with you 10 minutes ... Good that as planned but would be nice to have some form of day before confirmation.”

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“Easy to use website and next day collection Happy Customer.”

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We're glad you were so happy Tristam. Rich - Marshalls

“Paid Marshall’s 2.5 k. For porcelain tiles One day before delivery,I receive a call saying out of stock As a large purchaser of building goods that’s the first time I have heard of that Purchase was done about 10 days before and was told we’re in stock Regards John Reid”

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“Just applied the product to our patio. Brilliant product. Online order experience was easy and we were informed of our delivery date. All arrived as promised.”

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Thank you for sharing your positive experience Jennifer. Rich - Marshalls

“Excellent service, product available and delivered when it was arranged too.”

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Thank you for your review Mark Rich - Marshalls

“Good communication, friendly staff when checking on order status and slabs delivered in great condition. Really pleased.”

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Glad you were so pleased. Thank you for the review. Rich - Marshalls

“Thanks for swift delivery”

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“I thought being asked to complete a survey before delivery was rather premature and unfortunately I was proved correct NO SLABS. Spent all day clearing our old patio in anticipation of a promised arrival date of today, 23rd August Having called twice to ascertain status, Marshalls still did not have a clue where our delivery was. Serious lack of communication and we are still sitting here at 5.23pm with no idea of when and where our order is. I am struggling to offer 1 Star !!! I can't answer the other survey questions as cannot comply. Once Marshalls did get their act together with the intervention of management, delivery was made very professionally and with thanks !”

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“Very good sales and customer service.Couldn’t fault their swift reply.Allowed me to get on with my day”

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Thank you so much for your kind words William.

“Every thing okay delivery in time driver very helpful good quality product.”

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Really happy that you were so happy with everything. Thank you for your review!

Marshalls Plc is rated 4.5 based on 1,076 reviews