Marshalls Plc Reviews

Name: Marshalls Plc
Address: Marshalls Plc, Landscape House, Elland
Rating: 4.53

4.5 Rating 1,076 Reviews

88 %

of reviewers recommend Marshalls Plc

4.5

Based on 1,076 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Marshalls Plc:

Marshalls is the UK's leading hard landscaping manufacturer and has been supplying superior natural stone and innovative concrete products to the construction, home improvement and landscape markets since the 1890s. Our name has become synonymous with quality; supplying prestigious landmarks such as Trafalgar Square, whilst also caring for the environment and communities in which we operate. We believe that the better our environment, the better we can be; we strive to create products that improve our landscapes and create happier and healthier communities.

For direct support with your Marshalls order or products, please use the Live Chat on our website (www.marshalls.co.uk/homeowners) or call the Customer Helpline on 03714542173. Both are available 9am to 5pm Monday to Friday.

Visit Website

Phone:

0370 411 2233

Email:

customeradvice@marshalls.co.uk

Location:

Marshalls Plc, Landscape House
Elland
HX5 9HT

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Marshalls Plc 1 star review on 30th April 2024

Anonymous

Marshalls Plc 5 star review on 18th February 2023

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery was missing the Primer and Compound I have now had to pay almost £100.00 for something I already paid for. Delivery Company Devereux rude no order checklist just didn't care caused the job to be rescheduled NOT IMPRESS”

Helpful Report

Hi Helen, Thank you for taking your time to leave us a review, I'm sorry you haven't had a positive experience with us. I have sent you an email, to investigate this issue for you. Looking forward to your response, Kind regards, Tia

“The website is very easy to use and I needed to contact customer services and they were excellent so for me nothing to improve on.”

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“Ordering online was simple and they delivered on the day I chose. The driver was extremely helpful and placed the pallets exactly where I required them with no fuss. Only problem we had was part of the order was missing. Staff apologised fir the mishap but couldn't get the remaining order out for another week which delayed our patio being laid. On the day in question I ensured I was home again, I rang to enquire of the rough time of delivery to be told it was scheduled for the following day! I was extremely disappointed as this was not what was agreed. Lucy tried to change it but was unable.”

Marshalls Plc 4 star review on 21st April 2022

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“Great materials, quicker delivery than expected, great all around!”

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“Easy to order and delivered efficiently”

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“Brilliant service thanks. Was very impressed with my purchase.”

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“Fantastic service. High quality materials and a very reasonable price. Really appreciate the flexible delivery options so you don’t have to have the whole job dumped on you in one go. Thanks to Calum in the sales department for the flexibility.”

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“Good professional company”

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“Marshall products are the best on the market and a supplier that’s a pleasure to deal with.”

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“The Marshalls website is easy to navigate with great pictures of their products. Also the technical information for all products is readily available for everything. The customer service I’ve had using Marshalls has been most helpful and accommodating with any requirements I’ve had and I now prefer to use Marshalls for all my products for customer projects. 10/10 from me”

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“Great products and service, delivered on day promised”

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“Just purchased 2 packs of the Tegula garden walling, I contacted Marshalls direct for a price and advice, I was so impressed with the customer service I had no hesitation in placing the order, I would certainly recommend and use Marshalls again”

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“I have recently had a patio laid using Marshalls Silver Arrento porcelain slabs by Groundcraft Projects. The slabs themselves are really good quality, look great and are easy to keep clean and looking good. I used a Marshalls registered company for the work - Groundcraft Projects - and could not be more pleased with the work they have done and would recommend them for anyone looking at similar projects.”

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“Very helpful and friendly staff, lovely product and quick delivery.”

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“Delivered on time great service”