Marshalls Plc Reviews

Name: Marshalls Plc
Address: Marshalls Plc, Landscape House, Elland
Rating: 4.53

4.5 Rating 1,075 Reviews

88 %

of reviewers recommend Marshalls Plc

About Marshalls Plc:

Marshalls is the UK's leading hard landscaping manufacturer and has been supplying superior natural stone and innovative concrete products to the construction, home improvement and landscape markets since the 1890s. Our name has become synonymous with quality; supplying prestigious landmarks such as Trafalgar Square, whilst also caring for the environment and communities in which we operate. We believe that the better our environment, the better we can be; we strive to create products that improve our landscapes and create happier and healthier communities.

For direct support with your Marshalls order or products, please use the Live Chat on our website (www.marshalls.co.uk/homeowners) or call the Customer Helpline on 03714542173. Both are available 9am to 5pm Monday to Friday.

Visit Website

Phone:

0370 411 2233

Email:

customeradvice@marshalls.co.uk

Location:

Marshalls Plc, Landscape House
Elland
HX5 9HT

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Marshalls Plc 1 star review on 30th April 2024

Anonymous

Marshalls Plc 5 star review on 18th February 2023

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor believer waited all a day on 3 separate occasions for order not to arrive And subsequently lost me income”

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Posted 2 years ago

Hi Thomas, We apologise for the inconvenience. This is not the standard we expect. I have spoken to our team and understand that this issue has been solved and you have your order. We do hope you consider using our services again. Rich - Marshalls

Posted 2 years ago

“Excellent customer service and excellent delivery”

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Posted 2 years ago

“We have had such good service far and beyond. Especially from Hannah in the Sales, lovely, helpful girl. Thank you Marshalls🙏”

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Posted 2 years ago

Hi Jane, thank you so much for your very kind words. I will pass on the specific feedback to Hannah. Rich - Marshalls

Posted 2 years ago

“Unfortunately disappointed for the second time as both deliveries have been damaged. The first time I continued to use the materials, which resulted in a lot of waste. Yesterday’s delivery again resulted in damaged goods. Will be making a formal complaint on Monday when I can speak to a representative.”

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Posted 2 years ago

Good Afternoon, I am sorry to hear you have had an issue with your delivery, please email us at grouptechnicalservices@marshalls.co.uk or please give us a call on 03704 112233. Kind regards, Tia

Posted 2 years ago

“Used this company twice now and cant fault them. Great customer service and delivery on time.”

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Posted 2 years ago

Thank you for your kind words Christine

Posted 2 years ago

“I placed my order for paving slabs which was handled both swiftly and well. When my delivery was changed it resulted in a cheaper option so my refund was also handled swiftly and efficiently. However, some 20 paving slabs out of my total order of 120 were sub standard and unusable. I reported this matter to Technical Services with photos and receipt was acknowledged quickly and the matter was passed on to the quality manager to investigate. I am currently still awaiting the outcome and can’t progress my job hence the deduction of one star.”

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Posted 2 years ago

“Very fast turnaround & quality materials”

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Posted 2 years ago

Thank you for your review Elinor

Posted 2 years ago

“Great service ! I recommend.”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

Thank you for your review Ali

Posted 2 years ago

“Excellent service, delivery arrived on schedule without any drama.”

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Posted 2 years ago

Thank you for your kind words Mark 😄

Posted 2 years ago

“Absolutely brilliant service from.placing order to slabs arriving on date given. Cannot fault.”

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Posted 2 years ago

Thank you for your kind words David 😄

Posted 2 years ago

“Very good service. Very helpful lady on the phone.”

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Posted 2 years ago

“Long established building supplies with and excellent reputation and product range, plus prompt and efficient delivery. Have used them regularly as we have developed our property over the past 20 odd years. Very happy customer”

Marshalls Plc 5 star review on 23rd July 2022

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Posted 2 years ago

Thank you so much for your kind words and your loyalty Mike. We're delighted that you've been happy with our products and service for so long.

Posted 2 years ago

“Simple, easy and with helpful staff.”

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Posted 2 years ago

Hi, thank you for the kind words. We're glad you found the process so easy and smooth and glad you found our staff so helpful.

Posted 2 years ago

“Excellent service, from ease of placing the order through to delivery.”

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Posted 2 years ago

Hi Les, we're so happy you found the process smooth. Thank you for your kind words.

Posted 2 years ago

“I ordered 2 x2 pallets of light and dark grey slabs and the delivery driver only delivered 3. I cannot understand that this could happen when the delivery note actually states 2 x 2 pallets. I have emailed Marshalls and as of now, I have not received a response. Therefore, I am not impressed as the service I have received has been inadequate .”

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Posted 2 years ago

Good Afternoon Sue, Thank you for your review, we are sorry to hear about the issues you have experienced, if you could please email your contact details and an order number to grouptechnicalservices@marshalls.co.uk we will look into this matter for you. Looking forward to hearing from you, Kind regards, Tia

Posted 2 years ago

“you must have a driver that knows the job placed in the correct place, common sense makes all the difference. Thank you for a job well done. All the best Ed Oakey”

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Posted 2 years ago

Thank you for the kind words Ed. We appreciate your review.

Posted 2 years ago

“Agreed delivery date was 19th so I had conctractors booked in to carry out installation. I was not informed it was an estimate delivery date. I now have lost money with sub contractors as it to late to cancel them. Won’t be using you again”

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Posted 2 years ago

“Different to supply a review. Goods ordered from website stating 7 day delivery. Now estimated August…! 5-6 week estimated delivery.”

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Posted 2 years ago

“Excellent company...did exactly what they said and the driver was marvellous...”

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Posted 2 years ago

Thank you for the kind words Neil, glad to hear you were so happy!

Posted 2 years ago

Marshalls Plc is rated 4.5 based on 1,075 reviews