Marshalls Plc Reviews

Name: Marshalls Plc
Address: Marshalls Plc, Landscape House, Elland
Rating: 4.53

4.5 Rating 1,076 Reviews

88 %

of reviewers recommend Marshalls Plc

4.5

Based on 1,076 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Marshalls Plc:

Marshalls is the UK's leading hard landscaping manufacturer and has been supplying superior natural stone and innovative concrete products to the construction, home improvement and landscape markets since the 1890s. Our name has become synonymous with quality; supplying prestigious landmarks such as Trafalgar Square, whilst also caring for the environment and communities in which we operate. We believe that the better our environment, the better we can be; we strive to create products that improve our landscapes and create happier and healthier communities.

For direct support with your Marshalls order or products, please use the Live Chat on our website (www.marshalls.co.uk/homeowners) or call the Customer Helpline on 03714542173. Both are available 9am to 5pm Monday to Friday.

Visit Website

Phone:

0370 411 2233

Email:

customeradvice@marshalls.co.uk

Location:

Marshalls Plc, Landscape House
Elland
HX5 9HT

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Marshalls Plc 1 star review on 30th April 2024

Anonymous

Marshalls Plc 5 star review on 18th February 2023

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered on time, driver was excellent. Very professional. Great Company to deal with. Most impressed with how my slabs were packaged/protected. Overall a great service.”

Helpful Report

Thank you for the amazing words David. Glad you were so happy with us 😄

“Very poor believer waited all a day on 3 separate occasions for order not to arrive And subsequently lost me income”

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Hi Thomas, We apologise for the inconvenience. This is not the standard we expect. I have spoken to our team and understand that this issue has been solved and you have your order. We do hope you consider using our services again. Rich - Marshalls

“Excellent customer service and excellent delivery”

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“We have had such good service far and beyond. Especially from Hannah in the Sales, lovely, helpful girl. Thank you Marshalls🙏”

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Hi Jane, thank you so much for your very kind words. I will pass on the specific feedback to Hannah. Rich - Marshalls

“Unfortunately disappointed for the second time as both deliveries have been damaged. The first time I continued to use the materials, which resulted in a lot of waste. Yesterday’s delivery again resulted in damaged goods. Will be making a formal complaint on Monday when I can speak to a representative.”

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Good Afternoon, I am sorry to hear you have had an issue with your delivery, please email us at grouptechnicalservices@marshalls.co.uk or please give us a call on 03704 112233. Kind regards, Tia

“Used this company twice now and cant fault them. Great customer service and delivery on time.”

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Thank you for your kind words Christine

“I placed my order for paving slabs which was handled both swiftly and well. When my delivery was changed it resulted in a cheaper option so my refund was also handled swiftly and efficiently. However, some 20 paving slabs out of my total order of 120 were sub standard and unusable. I reported this matter to Technical Services with photos and receipt was acknowledged quickly and the matter was passed on to the quality manager to investigate. I am currently still awaiting the outcome and can’t progress my job hence the deduction of one star.”

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“Very fast turnaround & quality materials”

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Thank you for your review Elinor

“Great service ! I recommend.”

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“Great service”

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Thank you for your review Ali

“Excellent service, delivery arrived on schedule without any drama.”

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Thank you for your kind words Mark 😄

“Absolutely brilliant service from.placing order to slabs arriving on date given. Cannot fault.”

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Thank you for your kind words David 😄

“Very good service. Very helpful lady on the phone.”

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“Long established building supplies with and excellent reputation and product range, plus prompt and efficient delivery. Have used them regularly as we have developed our property over the past 20 odd years. Very happy customer”

Marshalls Plc 5 star review on 23rd July 2022

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Thank you so much for your kind words and your loyalty Mike. We're delighted that you've been happy with our products and service for so long.

“Simple, easy and with helpful staff.”

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Hi, thank you for the kind words. We're glad you found the process so easy and smooth and glad you found our staff so helpful.

“Excellent service, from ease of placing the order through to delivery.”

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Hi Les, we're so happy you found the process smooth. Thank you for your kind words.

“I ordered 2 x2 pallets of light and dark grey slabs and the delivery driver only delivered 3. I cannot understand that this could happen when the delivery note actually states 2 x 2 pallets. I have emailed Marshalls and as of now, I have not received a response. Therefore, I am not impressed as the service I have received has been inadequate .”

Helpful Report

Good Afternoon Sue, Thank you for your review, we are sorry to hear about the issues you have experienced, if you could please email your contact details and an order number to grouptechnicalservices@marshalls.co.uk we will look into this matter for you. Looking forward to hearing from you, Kind regards, Tia

“you must have a driver that knows the job placed in the correct place, common sense makes all the difference. Thank you for a job well done. All the best Ed Oakey”

Helpful Report

Thank you for the kind words Ed. We appreciate your review.

“Agreed delivery date was 19th so I had conctractors booked in to carry out installation. I was not informed it was an estimate delivery date. I now have lost money with sub contractors as it to late to cancel them. Won’t be using you again”

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“Different to supply a review. Goods ordered from website stating 7 day delivery. Now estimated August…! 5-6 week estimated delivery.”

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Marshalls Plc is rated 4.5 based on 1,076 reviews