Marshalls Plc Reviews

Name: Marshalls Plc
Address: Marshalls Plc, Landscape House, Elland
Rating: 4.53

4.5 Rating 1,076 Reviews

88 %

of reviewers recommend Marshalls Plc

4.5

Based on 1,076 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Marshalls Plc:

Marshalls is the UK's leading hard landscaping manufacturer and has been supplying superior natural stone and innovative concrete products to the construction, home improvement and landscape markets since the 1890s. Our name has become synonymous with quality; supplying prestigious landmarks such as Trafalgar Square, whilst also caring for the environment and communities in which we operate. We believe that the better our environment, the better we can be; we strive to create products that improve our landscapes and create happier and healthier communities.

For direct support with your Marshalls order or products, please use the Live Chat on our website (www.marshalls.co.uk/homeowners) or call the Customer Helpline on 03714542173. Both are available 9am to 5pm Monday to Friday.

Visit Website

Phone:

0370 411 2233

Email:

customeradvice@marshalls.co.uk

Location:

Marshalls Plc, Landscape House
Elland
HX5 9HT

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Marshalls Plc 1 star review on 30th April 2024

Anonymous

Marshalls Plc 5 star review on 18th February 2023

108

Anonymous

Anonymous // 01/01/2019

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“Very good competitive pricing. Attractive delivery package. Clear images of oroducts and in use”

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Thank you for your review, your feedback is important to us and it's great to read of our positive experience, Viki

“Service great hassle free order in before expected enjoyable experience highly recommend”

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Thank you for your review, we're really pleased to hear that you have had a positive experience, Viki

“Great product and great service, buy direct and also save”

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Thank you for your review! Your feedback is important to us and we're really pleased to hear that you have had a positive experience, Viki

“I keep coming back for more! Quality stone you can count on!”

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Great to hear from a repeat customer, thanks for your review Stephen!

“I find the products you make are fantastic and fantastic service”

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Thanks Mark for taking the time to leave this review, we're really glad to hear that you think our products are fantastic! Viki

“From the first phone call to enquire about Marshalls products, to the time I paid for my slabs, I found all the members of staff very knowledgeable and helpful. So pleased the service made a difficult job for me easier.”

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Thanks very much for this review, we're glad to hear you had such a positive experience, Viki

“Very good customer service when calling and discussing products specifications. The website specification regarding the Drivesys product needs updating on the laying pattern page as the the quantities of different size stones in the project pack are different to that specifified on the information sheet.”

Helpful Report

Thanks for the review Michael, we're glad you had a good experience with our team. I have passed your comment on the website detail onto the relevant team who will look into it, Viki

“A very good service from Marshalls from pre-order of the items I required to the on time delivery of the items as requested.”

Helpful Report

Thank you for your review. We're really pleased to hear that you have had a positive experience at each stage of the process, thanks for buying from us! Viki

“Comms and delivery good. Fired stone Yorkstone project packs work well.”

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Thanks for the review Jerry, we're glad to hear you had such a good experience, Viki

“Our first delivery didn't arrive with no notification my partner stayed in all day waiting. Second delivery date was set for a Monday on the Friday before received an email to inform us only one pallet was going to be delivered and the other the following day. First driver was brilliant as was the second as we were not in on the delivery day but phoned us and carried out all instructions and requests to the letter. Overall the experience was good a few hiccups but a happy ending.”

Helpful Report

Thank you for your review, once again we're sorry there were a few hiccups along the way and would like to thank you for your patience. We're glad to hear the drivers were so helpful, enjoy your new outdoor space, Viki

“Simon Robinson exceptionally helpful in directing us to the right product for us also gave advice with respect to delivery as we live on a narrow cul de sac. I will look forward to taking receipt of the flagstones on 12th July. Ordering on line simple & painless process”

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Thank you for your review! Your feedback is important to us and we're really pleased to hear that you have had a positive experience, Viki

“I am still waiting for my delivery of slabs.”

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“The sales technician, Amanda I believe was excellent. Recognised the type of paving and took details of the shade to pass it on. Very pleased.”

Helpful Report

Thank you for taking the time to leave us a review, we're really pleased to hear Amanda was able to help you find the perfect paving, Viki

“Very good service and product”

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Thanks for your review Leigh!

“Very disappointed with Marshalls. Installed the Arrento Silver exactly as described, onto a mortar bed, and using the External Jointing Grout to finish, but we now have horrendous white staining coming through the joints every time it rains. Marshalls technician came out, said it is all installed fine, but what we had was efflorescence (salts) naturally coming through from the mortar bed. He had no idea how long it would keep going for, and he advised me to get a 'squeegee' and keep pushing the water away when it rained. I wasn't told that when buying the paving or reading the installation guides. The patio has falls to the front wall, which has the Nero Quartzite walling installed. The salt has now destroyed this, and it no longer glimmers in the sun. The technician left, promising follow up emails and advise of products to use to help to clean the salt staining, but a week on, nothing. We have spent £££'s on their product, but just get fobbed of with corporate spiel. They show the Arrento in situ while is is wet, never dry and stained. Still, as Marshalls said, just keep busy with the squeegee”

Helpful Report

Hi Neil, Thank you for taking the time to submit your review with us. We take all feedback seriously and I have looked into this particular incident and I can see that we are currently completing our site visit report, which will be sent to you in writing, by the close of business tomorrow. Thank you for your patience and co-operation whilst we investigated this matter. Thanks, Charlotte

“I spoke to Lucy regarding some paving I was looking to order, she was extremely helpful and really took the time to answer all my queries which in turn made me feel confident enough to to make a purchase in the day. Lucy was so lovely and helpful, I think Marshall’s are very lucky to have her as an employee.”

Helpful Report

Hi Kate, thank you very much for your review and for the compliments for Lucy too, which we have shared with her. We're so glad you had such a positive experience and that Lucy was able to help you find what you were looking for, Viki

“Fantastic range of products, even better customer care service, highly recommended professional company.”

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Thanks very much for taking the time to leave us a review, we're glad you had such a positive experience, Viki

“Hello; I spoke to Jammy on your customer service line who helped me navigate your website to review the product specifications on the product I was ordering. Very helpful and excellent customer service; I was told product would take at least 3 weeks to be order which is fine because it managed my expectations up front. Thanks”

Helpful Report

Thank you for your review, we're glad our team were able to help you and advise of the lead times too, Viki

“Excellent service and product.”

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Thanks for your review, we're glad you have had a good experience with us, Viki

“This has been my fifth delivery of Marshalls Croft walling but only the first time dealing directly with Marshalls due to the walling being out of stock. The telephone personnel was extremely helpful, gave me an estimated delivery date and the delivery took place almost to the day quoted. Delivered by a very efficient Marshalls driver and in perfect condition.”

Helpful Report

Thank you for your review Lee and your understanding around the stock issues, we're really pleased that we could get the Croft Walling to you in good time, Viki

Marshalls Plc is rated 4.5 based on 1,076 reviews