Marshalls Plc Reviews

Name: Marshalls Plc
Address: Marshalls Plc, Landscape House, Elland
Rating: 4.53

4.5 Rating 1,075 Reviews

88 %

of reviewers recommend Marshalls Plc

About Marshalls Plc:

Marshalls is the UK's leading hard landscaping manufacturer and has been supplying superior natural stone and innovative concrete products to the construction, home improvement and landscape markets since the 1890s. Our name has become synonymous with quality; supplying prestigious landmarks such as Trafalgar Square, whilst also caring for the environment and communities in which we operate. We believe that the better our environment, the better we can be; we strive to create products that improve our landscapes and create happier and healthier communities.

For direct support with your Marshalls order or products, please use the Live Chat on our website (www.marshalls.co.uk/homeowners) or call the Customer Helpline on 03714542173. Both are available 9am to 5pm Monday to Friday.

Visit Website

Phone:

0370 411 2233

Email:

customeradvice@marshalls.co.uk

Location:

Marshalls Plc, Landscape House
Elland
HX5 9HT

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Marshalls Plc 1 star review on 30th April 2024

Anonymous

Marshalls Plc 5 star review on 18th February 2023

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I spoke to Hannah Newbould , Sales Advisor. She was very helpful and professional. She provided me with excellent service on my purchase.”

Helpful Report

Posted 1 year ago

“Great service, great product (obviously). The delivery driver was excellent, he couldn't have been any more helpful. Many thanks for a job well done!”

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Posted 1 year ago

“Everything looks fine, blocks arrived on time, seem to be exactly what's needed for the job, and hopefully will be able to write a review after about ten years saying what a great little wall they built.”

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Posted 1 year ago

“Top quality product (Heritage Paving), good comms, helpful advice, quick delivery. Recommend.”

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Posted 1 year ago

“Excellent service including a call advising delivery was 25 minutes away. Very friendly driver placing slabs where required. Will use Marshall’s again soon.”

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Posted 1 year ago

“Marshall's were really helpful when ordering allowing me to check overnight before completing the order. They also delivered exactly when they said they would and placed them where I wanted (not always the case). Cannot fault them I wish other supplier had been this good.”

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Posted 2 years ago

“Really pleased with my new front driveway and garden thanks to Marshalls products and a great design. There was a fantastic range to choose from and I was able to choose colours that compliment the colour of the house. It's great to know it is environmentally sound too, the bricks being porous. I have received so many comments from all sorts of neighbours, including people who have never spoken to me before, all of them incredibly positive. It's great when work surpasses your original hopes and expectations, and this does - high quality products and customer service at a reasonable price. I cannot recommend Marshalls highly enough.”

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Posted 2 years ago

“I used Marshalls on-line enquiry system to request some information and advice on some of their products before deciding how to proceed with a new patio we are planning. I received a very quick and helpful response from Callum and a further detailed and helpful reply from him within a few minutes when I asked some follow up questions. First impressions always count and this was a very good one.”

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Posted 2 years ago

“The cladding was due yesterday - didnt turn up, no phone call, email or text to say it would be delayed or to give an idea when it will arrive now. Pretty appalling so far.”

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Posted 2 years ago

Hi there, we're very sorry to hear you've had this experience, I followed up with our customer services team who say they have spoken to you earlier today. Viki

Posted 2 years ago

“Excellent service. Had a minor issue with card but was helped and felt at ease. Made ordering a large order of bricks very satisfactory and was very happy.”

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Posted 2 years ago

“Prompt service. Delivered quicker than forecast. Product, weatherpoint 365 is very easy to use and is so much better than traditional cement pointing for paving”

Marshalls Plc 5 star review on 15th September 2022

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Posted 2 years ago

“My call to Marshalls and subsequent on-line order were dealt with in a professional manner. Order delivered as expected. I would have no hesitation in recommending Marshalls to a friend.”

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Posted 2 years ago

“awesome service”

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Posted 2 years ago

“Arrived on time and can’t wait to use it”

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Posted 2 years ago

“Like everyone I found local DIY stores short on stock with no idea about replenishment, so I once again went direct to Marshalls. In stock , on time, delivered in window quoted. Just waiting for a couple of much younger men to lay them this weekend, weather permitting. Thought your driver did a fantastic job with his trailer and draw round our local streets.”

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Posted 2 years ago

“Second order from Marshalls, second time the delivery didn’t arrive in the stated timeframe. This despite charging £10 to deliver one tub of jointing compound. Hopefully the last time I’ll need to use them”

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Posted 2 years ago

Hi Des, thanks for your feedback, and we’re sorry we fell short of your expectations. This was sent using a third-party delivery company, and the issues were beyond our control on this occasion. However, we will share your feedback with them and look into improvements that we could make, Viki

Posted 2 years ago

“Greta Company, Very helpful, and rapid delivery.”

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Posted 2 years ago

“Great communication on delivery times and we’re always happy to help. Product is high quality and looks grest”

Marshalls Plc 5 star review on 5th September 2022

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Posted 2 years ago

“Excellent service and assistance. Drystack Veneer exceptionally easy to install.”

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Posted 2 years ago

“Very disappointed with Marshalls Customer Service. My husband and I wanted to place an initial order for 9 tubs of WeatherPoint 365. In my view the cost of delivery is all over the place. If one buys 6 tubs the delivery charge is £27.90. If one buys 9/10 tubs the delivery charge is £95. Consequently, I phoned up Marshalls directly to discuss. After waiting what seemed like a considerable length of time, I was put through to the Sales Office. The gentleman to whom I spoke - a sales negotiator - was not in the least bit helpful, nor friendly. I asked if there could be an improvement on the delivery charges. He said certainly not and according to him all prices were fixed by the structure/s in place. He was curt. In response, I asked him in a polite tone what the point of his role was? My husband and I ordered 6 tubs to begin with. We have ordered a subsequent 4 tubs, which are still to arrive and their delay has inconvenienced the re-pointing of our drive and pathways. However, it has worked out cheaper by splitting the delivery charges over 2 lots. The product - too soon to day. However, from our experience we suggest that the support videos make the task a bit easier than it is. Our overall orders have cost: £361.30.”

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Posted 2 years ago

Hi Anne, thanks for taking the time to leave a review and we're sorry this time that we fell short of your expectations. When delivering this product, we have to use a slightly different method when a larger number of tubs are ordered - this is to ensure it arrives safely and securely to you but it is a slightly higher cost as you have seen. Thanks also for the feedback on the video, we'll take that on board. Good luck with the project, Viki

Posted 2 years ago

Marshalls Plc is rated 4.5 based on 1,075 reviews