Marshalls Plc Reviews

Name: Marshalls Plc
Address: Marshalls Plc, Landscape House, Elland
Rating: 4.53

4.5 Rating 1,076 Reviews

88 %

of reviewers recommend Marshalls Plc

4.5

Based on 1,076 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Marshalls Plc:

Marshalls is the UK's leading hard landscaping manufacturer and has been supplying superior natural stone and innovative concrete products to the construction, home improvement and landscape markets since the 1890s. Our name has become synonymous with quality; supplying prestigious landmarks such as Trafalgar Square, whilst also caring for the environment and communities in which we operate. We believe that the better our environment, the better we can be; we strive to create products that improve our landscapes and create happier and healthier communities.

For direct support with your Marshalls order or products, please use the Live Chat on our website (www.marshalls.co.uk/homeowners) or call the Customer Helpline on 03714542173. Both are available 9am to 5pm Monday to Friday.

Visit Website

Phone:

0370 411 2233

Email:

customeradvice@marshalls.co.uk

Location:

Marshalls Plc, Landscape House
Elland
HX5 9HT

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Marshalls Plc 1 star review on 30th April 2024

Anonymous

Marshalls Plc 5 star review on 18th February 2023

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick, easy & efficient service”

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Thanks for the great review! Viki

“Very professional delivery was very smooth operation”

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Thanks for the review Mark!

“Very professional and knowledgeable staff on the phone, accurate delivery time which I was informed two days before, very satisfied and definitely will deal with them in the future and recommend to friends. Thank you.”

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Thanks for taking the time to leave us this review and recommending us to friends too, Viki

“First class service! Quality Products delivered with speed and care on time”

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Thanks for leaving us this review James, we're glad you had a positive experience

“Recently purchased DRIVESYS cobbles. Website easy to use. Delivery fixed and arrived on the correct day. Slightly awkward and tight Road. Driver more than accommodating. Thoroughly recommended.”

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Thanks for leaving us this review Antony, it's always great to hear of our Marshalls delivery drivers going over and above!

“Very helpful, walked me through everything I needed”

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“Quick & efficient. The process was very easy.”

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“Brilliant product, looks better than in the photos, great service, easy ordering and helpful delivery; couldn’t ask for more!”

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“Not great, I stall haven’t received my delivery and the track my order link doesn’t work.”

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Hi Jason, we're extremely sorry you've had a troubling experience. Please could you provide your name, contact number and an order number to - grouptechnicalservices@marshalls.co.uk and we will forward your information to our Transport Department, to investigate further? Thanks, Jacob

“Easy online ordering, great communication and excellent delivery service... all within 2 weeks.”

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“A completely trouble free transaction from start to finish. I would definitely suggest this avenue to obtain slabs and the like.”

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Hi Ian, thank you taking time on leaving us a review! Thanks, Jacob

“I bought on line, the website is good if a little confusing moving through the various product lines, you have to persist to work through the options and get to what you might want. Online purchase is a doddle particularly with the PayPal option. Delivery came as promise but I could have done with a updated ETA. I phoned through a couple of times and although the right telephone number eluded me at first every one I spoke to was positive and helpful, such a change from some on line service. All good.”

Helpful Report

Hi John, thank you for taking time to leave a review. We're sorry you had a confusing time with the website, we'll pass the feedback onto our team. We're glad you had a pleasant experience from our customer service :) Thanks, Jacob

“Excellent service with an email and telephone conversation for the follow up. They couldn't have been more helpful, thank you”

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“Straight forward, though I couldn’t get the track delivery link to work so had to phone for delivery information. Customer care was very efficient, helpful and friendly. I got a call from the delivery driver about 45 mins before he was due to arrive and he did arrive when he said. He too, was v efficient and friendly. He put the slabs exactly where I wanted them. The slabs look fine, though I noticed a corner of 1 out of 120 looked a bit crumbly. That shouldn’t matter. It will be put aside to be cut to size. I am satisfied with both service and product.”

Helpful Report

Thank you very much for taking time to leave a review. We'll pass this onto our customer care and delivery communications team. Thanks

“The ordering and delivery were very good and the staff were very helpful. The only improvement I would suggest is that for your block paving you included a picture of a single block so I could tell it was the same shape and had the ridges on it.”

Helpful Report

Hi Nigel, thank you for your review and feedback. We're currently updating our imagery on the website, we'll pass this onto our digital team :) thanks

“Great service from start to finish, spoke to a woman in customer services who was great, delivery drivers were also brill, will be using them for next stage in the garden project, cheers guys”

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Hi Sean, thanks for leaving a review! We'll pass this onto our customer service team.

“Really impressive customer service.”

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Thank you for your kind words Joanne :)

“Delivery was prompt and what I expected. But as a contractor I should not have to go onto a domestic site to order products. My local Merchants could not get the delivery but going direct I could - there's something seriously wrong here! What was even more surprising is that the blocks were cheaper from the site than from my merchant!! Mad when I buy Marshalls products regularly. I've given 4* to the site but there's something seriously wrong with the organisation when Merchants can't get products but I could.”

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“No idea of product as it’s still not arrived. No word from courier despite calling three times. On a positive your staff are brilliant and very helpful. Courier is rubbish”

Helpful Report

Hi Jon, did you order from us directly, or through a merchant? If you ordered via our website, please could you provide your name, contact number and an order number to - grouptechnicalservices@marshalls.co.uk and we will forward your information to our Transport Department, to investigate further? Thanks, Jacob

“Great customer service particularly the young lady who dealt with me Claire. She was efficient and very helpful arranging ordering and delivery of the block pavings. Two drivers who delivered were very efficient and helpful. Great service all round, well done Marshalls”

Marshalls Plc 5 star review on 1st November 2020

Helpful Report

Hi Andy, thanks for your review, the Tegula blocks look great! We'll pass on the review to our customer service and delivery communications team.

Marshalls Plc is rated 4.5 based on 1,076 reviews