Marshalls Plc Reviews

Name: Marshalls Plc
Address: Marshalls Plc, Landscape House, Elland
Rating: 4.53

4.5 Rating 1,076 Reviews

88 %

of reviewers recommend Marshalls Plc

4.5

Based on 1,076 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Marshalls Plc:

Marshalls is the UK's leading hard landscaping manufacturer and has been supplying superior natural stone and innovative concrete products to the construction, home improvement and landscape markets since the 1890s. Our name has become synonymous with quality; supplying prestigious landmarks such as Trafalgar Square, whilst also caring for the environment and communities in which we operate. We believe that the better our environment, the better we can be; we strive to create products that improve our landscapes and create happier and healthier communities.

For direct support with your Marshalls order or products, please use the Live Chat on our website (www.marshalls.co.uk/homeowners) or call the Customer Helpline on 03714542173. Both are available 9am to 5pm Monday to Friday.

Visit Website

Phone:

0370 411 2233

Email:

customeradvice@marshalls.co.uk

Location:

Marshalls Plc, Landscape House
Elland
HX5 9HT

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Marshalls Plc 1 star review on 30th April 2024

Anonymous

Marshalls Plc 5 star review on 18th February 2023

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service. Ordered and delivered as requested and on time. Why won’t you take the pallet with you, how is a domestic address supposed to get rid of a delivery pallet?”

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“Very good company to work with, communication was excellent and my delivery arrived swiftly and promptly. Very happy all round and would recommend them to use.”

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“One of the packages from Marshall’s arrived damaged. The tub was cracked at the base , the package inside was also damaged leading to the slurry powder escaping.”

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“Excellent delivery, great customer service and superb quality products.”

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“bought these flags for my daughter as a gift for her garden with a massive 40% discount as they were going to buy them from Naylor and Myers builders she very happy with service”

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“Product - patio slabs- took weeks to be delivered and they were broken and too damaged to accept delivery when they did eventually come. Had to chase several times to get my money back. Never again !”

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“Just received delivery of 8 packs of slabs to a typical urban estate with narrow roads. The Marshall's haulier, 4211, was brilliant, delivered all of the slabs to the desired location without any fuss or drama. Great service and a credit to your Company.”

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“Delivery on time. Good communication. Quality stones.”

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“Apalling service. I ordered 4 pallets (360 blocks) of croft walling. I was given a delivery date a week later so I prepared the ground to build the wall. At 3.15pm the day before delivery I received a phone call to say that only one pallet could be delivered and that the rest would not be available until 7weeks hence. Was the stock not checked when I ordered? I am now left with a lawn covered in soil and bags of gravel and sand waiting to complete the job. I cancelled the order and are now using a different company.”

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“Excellent service from Marshalls. Grateful for their assistance in buying direct when our local supplier let us down. The team at Marshalls ensured our delivery arrived in time to enable our contractor to complete the work within existing timescales. Our Casarta Slate patio looks fantastic, great product and advice from Marshalls.”

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“Informative website, efficient ordering system, prompt delivery and quality product at reasonable price. What more could you want”

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“Very pleased with service - ordering process was simple, delivery was within a week, product arrived on time and in good condition. I was very impressed with the packaging to ensure paving slabs were undamaged. Delivery driver was friendly and helpful. Also very economical getting direct from manufacturer, and with free delivery.”

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“Very good with every aspect from purchase to delivery. Will be buying again from Marshalls very soon”

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“Second time I've used the blocks. Delivered on time and very easy to use. They also look great.”

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“Delighted with my Marshalls purchase with everything from order to delivery being efficient and friendly. A great service- many thanks”

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“YOU CAME THROUGH UNDER DIFFICULT TIMES ON DELIVERY. ONE PACK APPEARED OUT OF TOL ON CUT SIZE WHICH GAVE ISSUES WITH CLOSE FITTING PATTERN WHEN HALF WAY THROUGH PROJECT”

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Hi John , we are extremely sorry for your experience, please could you provide your name, contact number and an order number to - grouptechnicalservices@marshalls.co.uk and we will investigate further. Thanks

“Excellent Sales and Customer Services purchasing direct was a piece of cake! Saving a couple off hundred £££s 😊 compared to local merchants supplying the same goods. Will surely be using Marshalls again.”

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“Terrible customer service”

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Hi Chris, we're sorry you've had an unpleasant experience. Please could you let me know your concerns so I can pass it onto the relevant team. Thanks, Jacob

“Speedy service.”

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“We used one of Marshall's installers - Alan Roberts (Wirral) and his team were fantastic! Arrived on time, got the job done, cleaned up and left. Superb!!”

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Marshalls Plc is rated 4.5 based on 1,076 reviews