Marshalls Plc Reviews

Name: Marshalls Plc
Address: Marshalls Plc, Landscape House, Elland
Rating: 4.53

4.5 Rating 1,076 Reviews

88 %

of reviewers recommend Marshalls Plc

4.5

Based on 1,076 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Marshalls Plc:

Marshalls is the UK's leading hard landscaping manufacturer and has been supplying superior natural stone and innovative concrete products to the construction, home improvement and landscape markets since the 1890s. Our name has become synonymous with quality; supplying prestigious landmarks such as Trafalgar Square, whilst also caring for the environment and communities in which we operate. We believe that the better our environment, the better we can be; we strive to create products that improve our landscapes and create happier and healthier communities.

For direct support with your Marshalls order or products, please use the Live Chat on our website (www.marshalls.co.uk/homeowners) or call the Customer Helpline on 03714542173. Both are available 9am to 5pm Monday to Friday.

Visit Website

Phone:

0370 411 2233

Email:

customeradvice@marshalls.co.uk

Location:

Marshalls Plc, Landscape House
Elland
HX5 9HT

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Marshalls Plc 1 star review on 30th April 2024

Anonymous

Marshalls Plc 5 star review on 18th February 2023

108

Anonymous

Anonymous // 01/01/2019

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“Ordered three pallets of block paving. Excellent service. Efficient. Delivery driver had great 'can do' attitude.”

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“I asked for samples of concrete patio paving which were promptly delivered. I then asked my contractor to order 30 sq meters of Marshall paving.”

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“Prompt delivery of samples. Good quality.”

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“The delivery staff are incredibly polite, professional and remarkably skillful (huge truck, small spaces) and the support staff for sales (notably Claire) have been first class, thank you.”

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Thank you James we'll pass this onto our delivery and sales team!

“Great quality products at reasonable prices. I ordered samples of 4 different tiles free of charge which arrived in a few days. The quality is much better than I have found elsewhere so I would definitely recommend Marshalls.”

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Thank you for your kind words Deberah!

“A very good and efficient service. Would have given five stars but confirmation of delivery date was not updated until the day of delivery.”

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Thank you Donald, we'll pass on the feedback

“I ordered edging samples online for colour comparison. Excellent service with appropriate sized samples delivered quickly without fuss. And as a bonus have not (yet) been hit with lots of unwanted email...”

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“Quick prompt service together with delivery of samples. Excellent web site with plenty of photos so you know what you are likely to see when patio slabs are laid. Keep up the good work particularly in these times. Merry Christmas. Annette”

Helpful Report

Thank you for your kind words Annette, Merry Christmas to you!

“I’ve requested samples. It was easy to request and the products arrived in good time. The product is very good quality. I’ve just got to decide on which colour to choose.”

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“Easy and swift purchase and delivery. Thank you”

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“Very happy with the Support I was getting to find out the right materials i needed will be using you more in the Future”

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“Always the best products and the service is exceptional. Have used a hundred times before and will use a hundred times again.”

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“Efficient ordering by phone & email supported by proficient delivery with very safe offload procedures in tight access location. Very pleased with quality of walling products - no breakages and well packed.”

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“Samples arrived quickly as asked for.”

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“Ordered a sample of their products. It arrived very speedily.”

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“Had a delay on some slabs I'd ordered and Jillian contacted me, offering some alternatives. She was very helpful and friendly and knew what I would like based on my order. They came yesterday and they are really nice, so thanks Jillian, great choice”

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“Only received two of six samples requested as offered. Disappointing!”

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Hi Ian, we're sorry about this, we know it is disappointing. As we mentioned on our email, several of the samples you ordered were out of stock so we were unable to include them. We have since taken them off the website to avoid further confusion. Viki

“Fantastic service”

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“Delivery date was supposed to be on 27th November. Builder was booked in for 28th/29th November. Delivery did not arrive until 30th November. No contact from Marshalls regarding delay.”

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Hi Alan, we're extremely sorry you've had a troubling experience. Please could you provide your name, contact number and an order number to - grouptechnicalservices@marshalls.co.uk and we will forward your information to our Transport Department, to investigate further? Thanks, Jacob

“Great customer service. We requested a sample of steps and it arrived very quickly. It was extremely helpful especially with the current circumstances of the shops being closed.”

Helpful Report

Thanks for the review, we hope the sample helps you make a decision about your steps!

Marshalls Plc is rated 4.5 based on 1,076 reviews