Marshalls Plc Reviews

Name: Marshalls Plc
Address: Marshalls Plc, Landscape House, Elland
Rating: 4.53

4.5 Rating 1,076 Reviews

88 %

of reviewers recommend Marshalls Plc

4.5

Based on 1,076 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Marshalls Plc:

Marshalls is the UK's leading hard landscaping manufacturer and has been supplying superior natural stone and innovative concrete products to the construction, home improvement and landscape markets since the 1890s. Our name has become synonymous with quality; supplying prestigious landmarks such as Trafalgar Square, whilst also caring for the environment and communities in which we operate. We believe that the better our environment, the better we can be; we strive to create products that improve our landscapes and create happier and healthier communities.

For direct support with your Marshalls order or products, please use the Live Chat on our website (www.marshalls.co.uk/homeowners) or call the Customer Helpline on 03714542173. Both are available 9am to 5pm Monday to Friday.

Visit Website

Phone:

0370 411 2233

Email:

customeradvice@marshalls.co.uk

Location:

Marshalls Plc, Landscape House
Elland
HX5 9HT

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Marshalls Plc 1 star review on 30th April 2024

Anonymous

Marshalls Plc 5 star review on 18th February 2023

108

Anonymous

Anonymous // 01/01/2019

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“Delivered on time. There are a few damaged paving blocks.”

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“Excellent all round”

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“The delivery was on time, the driver was amazing making sure it was place in the right place. The goods is also perfect.”

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“Really disappointed to write this as the actual cobbles look great but having spent a huge amount of money for us on a Drivesys Cobble Driveway, the special grout has crumbled in a matter of 10 months. We now have weeds and the expense of having to redo it a year on. Customer Services who were awful in my opinion, tell me it can happen after as little as 6m. Make sure you have deep pockets.”

Helpful Report

Thank you for your review. We are sorry hear that you are unhappy with our response in relation to your query. If you could please email your complaint reference number and your contact details to grouptechnicalservices@marshalls.co.uk we will look into this matter further for you.

“Excellent customer service , very helpful and informative. Would certainly recommend. Happy customer.”

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“Great service, had just what I wanted an a personable service”

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“Good service and price”

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“Didn't deliver my pavers. Utterly stupid people. Cost me money to hire equipment that I couldn't use because they didn't deliver”

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Hi, thanks for your feedback and sorry you feel this way. We have refunded the full amount to you, but for future reference, it is worth noting that our terms and conditions do state that we can't deliver goods without an authorised signature. We did attempt to deliver to you on the agreed date but when we arrived at the address there was no one there and we were unable to get hold of you. We're sorry that on this occasion we were unable to supply your materials, Viki

“a very pleasant obliging man delivered the slabs. Very good service. .”

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“Absolutely perfect service. Recommended *****”

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“Beautiful ethically sourced bricks delivered by a helpful driver.”

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“Our Marshall’s accredited landscape contractor Manor Prestige Landscspes Ltd can only be described as a real craftsman. John was attentive and helpful when quoting and gave good advice. He worked very hard to provide a superb finish to the job and all at the agreed price. We wholeheartedly recommend his services to anyone wanting to use Marshall’s products. Without doubt a credit to his trade.”

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“Easy to use - very good customer service - would recommend Marshalls”

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“Extremely helpful on ordering and time of delivery followed up by calls. Couldn't have been easier or better.”

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“Good product, excellent delivery and reasonable price”

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“Excellent service and fantastic products - we have been very impressed with Marshalls and highly recommend them.”

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“Good price compared to Marshals stockist, need to update stockist list with reference to keyblok paving”

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“Happy with the service”

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“Delivery tracker only serves Marshall vehicles. If order is a single pallet its delivered by courier so no tracking”

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“Clear website, actual useful help from customer service phoneline, excellent delivery driver.”

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Marshalls Plc is rated 4.5 based on 1,076 reviews