Marshalls Plc Reviews

Name: Marshalls Plc
Address: Marshalls Plc, Landscape House, Elland
Rating: 4.53

4.5 Rating 1,076 Reviews

88 %

of reviewers recommend Marshalls Plc

4.5

Based on 1,076 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Marshalls Plc:

Marshalls is the UK's leading hard landscaping manufacturer and has been supplying superior natural stone and innovative concrete products to the construction, home improvement and landscape markets since the 1890s. Our name has become synonymous with quality; supplying prestigious landmarks such as Trafalgar Square, whilst also caring for the environment and communities in which we operate. We believe that the better our environment, the better we can be; we strive to create products that improve our landscapes and create happier and healthier communities.

For direct support with your Marshalls order or products, please use the Live Chat on our website (www.marshalls.co.uk/homeowners) or call the Customer Helpline on 03714542173. Both are available 9am to 5pm Monday to Friday.

Visit Website

Phone:

0370 411 2233

Email:

customeradvice@marshalls.co.uk

Location:

Marshalls Plc, Landscape House
Elland
HX5 9HT

Write Your review

Tell us how Marshalls Plc made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Marshalls Plc 1 star review on 30th April 2024

Anonymous

Marshalls Plc 5 star review on 18th February 2023

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service and sales. Knowledgeable on products”

Helpful Report

Thank you for your review! Your feedback is important to us and we're really pleased to hear that you have had a positive experience, Viki

“Good service, prompt delivery time, good communication.”

Helpful Report

Thank you for your Marshalls review! We're really pleased to hear that you have had a positive experience, enjoy your new space! Viki

“Excellent customer service and great products. Landscaping and driveway now looks fantastic.”

Helpful Report

Thank you for your Marshalls review, we're so glad to hear you've had a good experience and that you've got a great new outdoor space to enjoy! Viki

“Very pleased with the Marshalls experience, website setout easy to order from. Pre delivery call the day before from the driver, delivered on time and placed just where i requested will definitely recommended.”

Helpful Report

Thanks very much for this review of Marshalls Jon, we're really pleased you had such a good experience and that you would recommend us too! Viki

“Great service when another supplier let me down. They advised of when the product was expected and then called me two weeks earlier than expected to advise the product was available and arranged for delivery. I recommend their service and products.”

Helpful Report

Thanks for the review John, your feedback is really important to us and we're glad we were able to bring your delivery forward, Viki

“Gillian was absolutely fantastic. We had a few issues with availability and she went above and beyond to source them for us, keeping us informed along the way. Her customer service skills are the best I have ever received. She is passionate about delivering the best customer service. I only wish everybody I dealt with was like her.”

Helpful Report

Thanks for this brilliant Marshalls review! We're so glad to hear that our customer service was so good, enjoy your new space. Viki

“Having been a Marshalls approved contractor for many years, I've always found there customer service 2nd to none. The quality of the product is also class leading with a fair price to there range and a 1st class delivery system.”

Marshalls Plc 5 star review on 3rd June 2021

Helpful Report

Thank you for your review Alan, and for sharing these photos. We're really pleased to have you on our Marshalls Register! Viki

“Great service. Worked hard to accelerate delivery of this product to keep the project on time.”

Helpful Report

Thank you for your Marshalls review Iain, we're really glad we were able to accommodate your timescales and hope the project went well, Viki

“Great service from marshalls when i had to change my order , and really helpful support from Matt Greenroyd to track down some of the new paving slabs I needed and to keep me informed of the progress during the day !”

Helpful Report

Thanks for your Marshalls review, your feedback is really important to us and we're glad that Matt was able to find what you needed! Viki

“We live in a Grade 2 Listed Building. The Ironstone Drivesys cobbles were the perfect solution for resurfacing our entrance driveway and courtyard. Three years on the cobbles still look great and show no signs of wear. They really look like the original setts. Installation was easy and surprisingly quick. The jointing compound is also standing up really well. Overall really pleased and wouldn't hesitate to recommend this product.”

Marshalls Plc 5 star review on 2nd June 2021

Helpful Report

Thanks so much for your review Eddie and for sharing these photos of your Marshalls Drivesys driveway, it is a stunning driveway and really does look great with your home, Viki

“Really helpful customer service. They make working out what you need very easy.”

Helpful Report

“The bricks arrived nice and early at approx 7am, the driver was very pleasant and efficient, later in the day I found a big hole left where the lorry was unloading outside or house we took a photo,and my husband filled in the hole with loose rubble and stones as this path is on a school run for parents an children,I telephoned marshals and call was still not answered after more than 10 minutes, I called again and was told there was a dead aged team for drivers which I was transferred too and not answered, I left a message but no one has dealt with it as have heard nothing back, my husband said driver should have put a plate down to protect the pavement , Sincerely B M Hutchins”

Helpful Report

Dear Mrs Hutchins, we're very sorry that this happened and that you struggled to speak to us initially. I gather that you have now spoken to Steve and we will be making the necessary repairs very soon. Thank you for your patience, and your custom, Viki

“I found all the staff to be super helpful and knowledgeable about my questions.”

Helpful Report

Thank you for your review! Your feedback is important to us and we're really pleased to hear that you have had a positive experience, Viki

“Products and service are excellent.”

Helpful Report

Thank you for your review Manoj, we're really pleased to hear that you have had a positive experience, Viki

“Unfortunate delay on delivery but was informed of the delay promptly and my slabs arrived on next delivery date , driver was really helpful and careful unloading in a tight area this is my second purchase from Marshall’s ,great product,great service”

Helpful Report

Thank you for your review Leslie, apologies again about the initial delay but we're glad to hear that you have had a positive experience, Viki

“Great service and products. From ordering on the well informed website, through to the delivery on time, as issued at the time of placing the order, to the very helpful delivery man. We will be ordering again in the near future.”

Helpful Report

Thanks for your review Michael, it's great to to hear that you have had such a positive experience, we look forward to your next order! Viki

“Very good company, I would definitely order again. Fantastic customer service, I spoke to a lovely lady Gillian Howe. Very friendly and helpful.”

Helpful Report

Thanks for your review of Marshalls Jayne, it's great to hear that you have had a positive experience. We'll make sure Gillian sees your message, she is a star! Viki

“Very helpful staff, Gillian has been brilliant nothing too much trouble. Received the tile Friday better than the brochure will definitely be ordering from them”

Helpful Report

Thank you for your Marshalls review Alan! Your feedback is important to us and we're looking forward to your order, Viki

“Mathew and Claire were very helpful great job”

Helpful Report

Thank you for your review, we'll pass it onto Matthew and Claire! Your feedback is important to us and we're really pleased to hear that you have had a positive experience, Viki

“Marshall’s were very easy to work with. Staff were very informative and friendly.”

Helpful Report

Thank you for your review of Marshalls Alexandra! Our people take a lot of pride in their product and technical knowledge, we're glad you found it useful, Viki

Marshalls Plc is rated 4.5 based on 1,076 reviews