Marshalls Plc Reviews

Name: Marshalls Plc
Address: Marshalls Plc, Landscape House, Elland
Rating: 4.53

4.5 Rating 1,076 Reviews

88 %

of reviewers recommend Marshalls Plc

4.5

Based on 1,076 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Marshalls Plc:

Marshalls is the UK's leading hard landscaping manufacturer and has been supplying superior natural stone and innovative concrete products to the construction, home improvement and landscape markets since the 1890s. Our name has become synonymous with quality; supplying prestigious landmarks such as Trafalgar Square, whilst also caring for the environment and communities in which we operate. We believe that the better our environment, the better we can be; we strive to create products that improve our landscapes and create happier and healthier communities.

For direct support with your Marshalls order or products, please use the Live Chat on our website (www.marshalls.co.uk/homeowners) or call the Customer Helpline on 03714542173. Both are available 9am to 5pm Monday to Friday.

Visit Website

Phone:

0370 411 2233

Email:

customeradvice@marshalls.co.uk

Location:

Marshalls Plc, Landscape House
Elland
HX5 9HT

Write Your review

Tell us how Marshalls Plc made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Marshalls Plc 1 star review on 30th April 2024

Anonymous

Marshalls Plc 5 star review on 18th February 2023

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best experience of on line purchase yet. From ordering to delivery the whole experience was without any hitch. Product arrived with no shortages or damage. Driver most pleasant and keen to please. Superb.”

Marshalls Plc 5 star review on 1st April 2022

Helpful Report

“Purchased 4 packs of Riven stone for my driveway. Excellent product which looks great and very good customer service. The only disappointing thing is that you don’t do half packs anymore and I’ll be left with half a pack that I haven’t got any room room for. Mr. C. Lawton”

Helpful Report

“Good service”

Helpful Report

“Excellent quality and service”

Helpful Report

“Very good service and product with efficient fast delivery. Also impressed with the online payment security process.”

Helpful Report

“Great product, delivered on time, great communication b4 delivery, could be a bit cheaper to the trade”

Helpful Report

“Items ordered were out of stock locally but I was given a delivery date one week ahead which was met. I even received an email with a likely delivery time. Delivery was completed quickly and efficiently.”

Helpful Report

“The products are ok. However you can only order full pallets. If you want a part pallet you have to order from a builders merchant who charge you extra for the delivery charge. In hindsight probably better to order everything from the builders merchant.”

Helpful Report

Thank you for taking the time to write a review, we are sorry to hear that you have not had a positive experience. We will contact you ASAP to investigate your issue. Thank you, Tia

“Slabs arrived in good condition and on time. Pleasant service”

Helpful Report

“Excellent products and the driveway looks amazing. Great delivery and it was so easy to return the full unopened pack that we did not use for a full refund. We are absolutely delighted and would recommend Marshalls to our friends and family.”

Helpful Report

“Really helpful sales team helped with my order, and kept me up to date with the lead times. Very positive experience.”

Helpful Report

“This was my first direct order with Marshall’s, I must say the whole process was seamless and communications between the staff and myself were excellent. I’d highly recommend Marshall’s for anything block wise, choice was fantastic! The delivery driver was very courteous and helpful when delivering my order.”

Helpful Report

“Very helpful and efficient staff”

Helpful Report

“We chose 3 different patterns from the Symphony range to tile the 15 steps and stages to our front door, our porch and also a sun terrace. Their attractive designs and robust nature seemed to suit this purpose and the non-slip surface made this appear to be the right product. All of these qualities are definitely present in the Symphony range. We do however need to warn you that they are not stain resistant as implied in the brochure. Despite skilful and careful fitting by trusted contractors the tiles have never been stain free from the outset even using the expensive cleaner recommended by Marshalls. Marshall’s have been poor in recognising this shortcoming and Customer Services slow and unresponsive to our concerns. The steps are only subject to the occasional foot traffic from pavement to front door and vice versa. Despite this cleaning with a mop or stiff brush and cleaning agent disappointingly doesn’t touch the ingrained soiling and so we have had to purchase an expensive pressure washer and cleaning agent for the monthly time consuming routine of cleaning, the outcome of which does still does not return the tiles to their original appearance. Therefore these tiles should only be purchased by people who enjoy a rigorous and regular cleaning routine. Marshall’s only response was to inform us that the product was not faulty in any way but we were inadequate in our cleaning technique.”

Helpful Report

Hi Eddie and Hilary, Thank you for your review, we are sorry to hear that the Symphony Paving did not meet your expectations in terms of ease of maintenance. We will pass your comments on to our Marketing Manager, so they can review this and perhaps look at having more specific information on cleaning this type of paving available on our website. We really appreciate the feedback, as it helps us improve our products and services in the future.

“Excellent customer service. From the wrong delivery to resolution was easy and everyone was extremely helpful.”

Helpful Report

“I placed an online order this morning with Marshall’s and had a query about it. I called the domestic sales team and spoke to Callum who was exceptionally helpful and amended my problem for me then called me back as he was also able to give me an earlier delivery date excellent customer service.”

Helpful Report

“I recently had my front garden block paved for parking. The project was expertly handled by Jason of Fox Paving (Newmarket) who is a recommended installer of Marshalls blocks. We used Sunrise blocks with a charcoal edging to great effect. Soakaway & drainage channels installed too. The blocks were of lovely quality and the end result superb. Great peace of mind with the 10 year Marshalls workmanship guarantee.”

Helpful Report

“My first experience at placing an order direct from Marshalls wins 5 stars as the planned delivery date happened, with the driver phoning ahead with an ETA. Another 5 stars for the delivery driver who was professional and very health and safety aware. I had 6 pallets of croft stone walling, 2 of these used already and looking really good. I'm hoping to come back for the patio!”

Helpful Report

“Good product”

Marshalls Plc 5 star review on 13th December 2021

Helpful Report

“The goods came on the day we had been informed that they would, although we weren't given a time of day.”

Helpful Report

Marshalls Plc is rated 4.5 based on 1,076 reviews