Marshalls Plc Reviews

Name: Marshalls Plc
Address: Marshalls Plc, Landscape House, Elland
Rating: 4.53

4.5 Rating 1,076 Reviews

88 %

of reviewers recommend Marshalls Plc

4.5

Based on 1,076 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Marshalls Plc:

Marshalls is the UK's leading hard landscaping manufacturer and has been supplying superior natural stone and innovative concrete products to the construction, home improvement and landscape markets since the 1890s. Our name has become synonymous with quality; supplying prestigious landmarks such as Trafalgar Square, whilst also caring for the environment and communities in which we operate. We believe that the better our environment, the better we can be; we strive to create products that improve our landscapes and create happier and healthier communities.

For direct support with your Marshalls order or products, please use the Live Chat on our website (www.marshalls.co.uk/homeowners) or call the Customer Helpline on 03714542173. Both are available 9am to 5pm Monday to Friday.

Visit Website

Phone:

0370 411 2233

Email:

customeradvice@marshalls.co.uk

Location:

Marshalls Plc, Landscape House
Elland
HX5 9HT

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Marshalls Plc 1 star review on 30th April 2024

Anonymous

Marshalls Plc 5 star review on 18th February 2023

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gillian Howe was so friendly and helpful - great customer service.”

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Thanks for your review, we'll make sure Gillian sees it and we're glad you had such a positive experience, Viki

“I asked marshalls for an opinion about a particular brand. Their description was perfect. We bought the product and can hardly believe how beautiful it is Thanks Marshalls”

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“I can honestly staff have been so helpful, both office and delivery staff. Help in advise even putting up with my wife telling the delivery driver where to put his pallets I would highly recommend Marshalls so helpful and great products too. Can't wait to finish my driveway now”

Marshalls Plc 5 star review on 27th May 2021

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“I used the order online option, very easy to navigate and added bonus of an online tracker to follow your delivery”

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“Excellent process of ordering on line and all contact with Marshalls personnel very good, from Customer Services to the delivery driver. I am delighted with the service in all respects and very glad I came direct to Marshalls for my order.”

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“Thank you Gillian for all your help. Well done!”

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“This is such a wonderful company and everyone is so helpful and customer focused. Even when I accidently ordered 10 tones of tiles which were the wrong size they didn't hesitate to arrange for them to be collected.”

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“So easy to deal with, great communication and very helpful with our order.”

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Thank you for your review! Your feedback is important to us and we're really pleased to hear that you have had a positive experience, Viki

“An excellent product installed promptly and efficiently by a fantastic team of craftsmen. Full marks for an excellent all-round service.”

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Thanks very much for your review - enjoy your new space! Viki

“1 class service,and very polite person on the phone”

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Thank you for your review, we're glad you had a great experience, Viki

“Very easy to compare different products and purchase on-line. They have just been delivered on time and in perfect condition.”

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Thank you David for taking the time to leave this review, we're glad you found it an easy and successful experience! Viki

“Many Thanks To Gillian Howe Ecommerce Sales Advisor for her assistance through pre order and delivery of materials to complete project .”

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Thanks for your review Alun, we'll make sure that Gillian sees it and we're glad you had a good experience! Viki

“Excellent E-Commerce Service from Callum - nothing was too much trouble and exceptional Customer focus. Follow up has been excellent!!”

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Hi Phil, thank you so much for taking the time to leave this review and for your feedback on Callum - we will make sure he sees this! We're glad you had a great experience, Viki

“Matt was extremely professional and helpful. Therefore the customer experience was seamless and stress free. Marshalls were a delight to deal with.”

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Thanks very much for your review Richard, fantastic feedback and we will make sure that Matt sees it today. We're glad you had a positive experience, Viki

“Excellent service and lovely patio slabs!”

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Thanks for your review, enjoy your new space! Viki

“Very good service”

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Thanks very much for your review, we pride ourselves on our customer care and we're glad you got to experience it with your purchase, Viki

“The customer service provided by Marshalls was first class. This included guidance and support from Gillian in the ECommerce Sales team who ensured that the pavers I wanted were reserved without prior payment whilst she arranged the necessary logistics (we needed a moffet truck for delivery) through to the driver who was excellent and could not have been more helpful; he contacted me in advance of the drop off: ensured that the pallets were left exactly where I specified and provided a really customer friendly service. The pavers were delivered quickly and there were no discards.”

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Hi Paul, thank you for taking the time to leave us this review, we're so pleased to read about your positive experience and we will be sending Gillian a copy so she can see your kind words. Thanks, Viki

“Five star service all around- pleasure to do business with”

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“Hi I dealt will Matt Greenroyd the sales adviser. He was absolutely amazing. He brought the delivery date earlier and excellent in customer service.”

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Thanks so much for your review Adam, we will pass this onto Matt so he can see it too! Viki

“Materials turned up on time and the driver was brilliant, really friendly and helpful & talk about precision in unloading! Will write a further review when we start laying the paving”

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Marshalls Plc is rated 4.5 based on 1,076 reviews