Marshalls Plc Reviews

Name: Marshalls Plc
Address: Marshalls Plc, Landscape House, Elland
Rating: 4.53

4.5 Rating 1,076 Reviews

88 %

of reviewers recommend Marshalls Plc

4.5

Based on 1,076 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Marshalls Plc:

Marshalls is the UK's leading hard landscaping manufacturer and has been supplying superior natural stone and innovative concrete products to the construction, home improvement and landscape markets since the 1890s. Our name has become synonymous with quality; supplying prestigious landmarks such as Trafalgar Square, whilst also caring for the environment and communities in which we operate. We believe that the better our environment, the better we can be; we strive to create products that improve our landscapes and create happier and healthier communities.

For direct support with your Marshalls order or products, please use the Live Chat on our website (www.marshalls.co.uk/homeowners) or call the Customer Helpline on 03714542173. Both are available 9am to 5pm Monday to Friday.

Visit Website

Phone:

0370 411 2233

Email:

customeradvice@marshalls.co.uk

Location:

Marshalls Plc, Landscape House
Elland
HX5 9HT

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Marshalls Plc 1 star review on 30th April 2024

Anonymous

Marshalls Plc 5 star review on 18th February 2023

108

Anonymous

Anonymous // 01/01/2019

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“Got to say very happy with the amazing service recieved so far from Marshall's. Matt really helped me out with advise and even made sure paving was same batch and priority deliver. Very happy customer and would highly recommend using if you are debating.”

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“Pre-ordered Paving Slabs and Customer Service was outstanding.”

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Thanks for this feedback Susan, we're really glad to hear you had such a good experience! Viki

“Very pleased with the good and efficient customer service. Very helpful service making ordering easy. Matt Greenroyd was my point of contact and he did everything he said he would eg calling me back and sending Webb links. Thank you”

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Thank you for your review! Your feedback is important to us and we're really pleased to hear that you have had a positive experience, Viki

“odering was very easy from start to finish sales rep very helpfull in helping with tile choice.delivered to my house without any problems at all.if you are looking to order any paving etc i would strongly recommend you contact marshalls as they offer all thaat is needed for your garden project”

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Thanks Stephen for this review, we're really glad you've had such a positive experience and good luck with your project! Viki

“I used your approved installer to have a replacement drive laid and he was excellent. He had to put up with some unscheduled delays from local suppliers but nevertheless the drive has been laid to a very high standard and the blocks he selected for the job are very nice and look great. Have had lots of favorable comments from neighbors.”

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Hi Barry, thanks so much for your review, we're glad to hear you used the Marshalls Register to find an installer, sounds like they did a great job! Enjoy your new driveway, Viki

“I ordered 24 bags of jointing sand which arrived on time, palletised and was unloaded quickly and efficiently, covered in plastic and cling film. The only downside was that when I unloaded it bag by bag, one of them was torn and had leaked sand onto the pallet and another had torn and taken on water, wetting the sand inside.”

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“I have recently ordered a project pack from Marshall’s and found the customer service team very helpful and accommodating. I sent for 3 colour ways to make sure that I was pleased with the effect and these came very quickly.”

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Hi John, thanks for your review, your feedback is really important to us and we're glad to hear you had such a positive experience, Viki

“Ordered a sandstone patio circle - lovely item. Some issues with delivery as it didn’t turn up twice, but customer services were very helpful - satisfied customer!”

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“Not received a delivery date for my order. Unable to give RATE. Please give me a status report of my order L. John”

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“Representative I spoke to was very helpful and knowledgeable. Price was very competitive.”

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Thanks Arthur for your review, we really value your feedback, Viki

“Excellent quality products and customer service”

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Thank you for your review! Your feedback is important to us and we're really pleased to hear that you have had a positive experience, Viki

“The whole process from order to delivery was superb.”

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Thank you for your review! Your feedback is important to us and we're really pleased to hear that you have had a positive experience.

“Beautiful porcelain slabs and the service was excellent. The courier called to say what time he would be arriving, So it gave me peace of mind. Thanks”

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Thank you for taking the time to leave a review, we're really pleased that you're happy with the paving and had a good experience buying it from us too! Enjoy your new space, Viki

“Excellent service. Pallets were damaged, Driver explained and reassured, proved no product damage. Good management of the issue. Honest company ethics. Will buy more later for next project. Great”

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Thanks for the review and feedback, we're really glad you had a positive experience and we look forward to delivering to you again soon! Viki

“Great product. Great service. Very competitive prices. Delivered exactly where I wanted. Would definitely recommend Marshalls.”

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Thank you for your review David, we really appreciate the feedback and it's great to know that you recommend us too! Viki

“Good service, good job done, very pleased with end result.”

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Thanks very much for your review, we're glad you have had a positive experience, Viki

“From the initial enquiry on line and the great details about your products I was able to order my products with ease. I was kept informed of the status of the order and the delivery date. I would say having a call from your driver before arrival was exceptional and courteous, he represents your Company well. Will not hesitate to use you again. Thank you.”

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“Driver couldn't of been more helpful when dropping off 8plts of block paving. Superb service”

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“The only reason my score is not higher is due to the delivery process. 9 extremely heavy packs of garden tiles were delivered on the wrong day meaning back-breaking work for us having to move them all from one end of the driveway to the other so that they were not in our way and out of view of the road. Complaint email was sent but no response as yet. The tiles are lovely but packs have not been opened yet so unable to confirm at this time whether there is any damage to any of them. **UPDATE** Apology received via email and gesture of goodwill accepted.”

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“Very happy with the customer service I received. Can’t wait to have the paving slabs delivered.”

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Marshalls Plc is rated 4.5 based on 1,076 reviews