Marshalls Plc Reviews

Name: Marshalls Plc
Address: Marshalls Plc, Landscape House, Elland
Rating: 4.53

4.5 Rating 1,076 Reviews

88 %

of reviewers recommend Marshalls Plc

4.5

Based on 1,076 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Marshalls Plc:

Marshalls is the UK's leading hard landscaping manufacturer and has been supplying superior natural stone and innovative concrete products to the construction, home improvement and landscape markets since the 1890s. Our name has become synonymous with quality; supplying prestigious landmarks such as Trafalgar Square, whilst also caring for the environment and communities in which we operate. We believe that the better our environment, the better we can be; we strive to create products that improve our landscapes and create happier and healthier communities.

For direct support with your Marshalls order or products, please use the Live Chat on our website (www.marshalls.co.uk/homeowners) or call the Customer Helpline on 03714542173. Both are available 9am to 5pm Monday to Friday.

Visit Website

Phone:

0370 411 2233

Email:

customeradvice@marshalls.co.uk

Location:

Marshalls Plc, Landscape House
Elland
HX5 9HT

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Marshalls Plc 1 star review on 30th April 2024

Anonymous

Marshalls Plc 5 star review on 18th February 2023

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service we received was excellent from start to finish. From the initial enquiry, right through to delivery, and then ultimately to return of 1 pallet, everyone we came across was friendly, polite and helpful. Please pass on our compliments to all of your staff and let them know that we appreciated their good service. Other companies should take a leaf out of your book. Thanks Marshalls.”

Helpful Report

“This is to give a big shout out to Claire Walker for being so professional and getting the materials delivered every time, on time!!!! Thanks Claire Love ms munir”

Marshalls Plc 5 star review on 9th October 2021

Helpful Report

Thank you for your review and for your lovely comments about Claire, we have let her know! Your feedback is important to us and we're really pleased to hear that you continue to have a positive experience with Marshalls, Viki

“Excellent service”

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“Easy ordering process , materials turned up on time , driver was really helpful .”

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Thank you for your review! Your feedback is important to us and we're really pleased to hear that you have had a positive experience, Viki

“We had our porcelain slabs installed by Luke Lumber who did an excellent job. They've been in for 4 months now and still look as good as the day they were laid. Very Happy.”

Helpful Report

Thanks for the feedback Ben, we're really pleased to hear you're happy with the products and installation, Viki

“Timely delivery & pleased with the product! Bomb proof on the slabs!”

Helpful Report

Thank you for your review! Your feedback is important to us and we're really pleased to hear that you have had a positive experience.

“5 Stars Ordered online, perfect. Wanted to make a change but wanted to discuss first so dealt with them by telephone, perfect. Delivered 1 day early, perfect. Driver unloaded and went to enormous trouble to ensure delivery was safe and correct. This is the best building supply company I have ever used. Chris Allen 07712 862 956”

Helpful Report

Thank you very much for this review Chris, we're really pleased you had such a good experience with all of our teams, Viki

“NO STARS!! Absolutely devastated! Samples out of stock so unable to go that route never thought for one minute that after carefully opening coping stones to obviously see how they looked on my wall as I would have thought anyone would have needed to do !!! We are now told they cannot be returned, if your item has been opened ! I’m lost for words and absolutely gutted ! How are u suppose to know if it’s suitable if you can’t open the thing ?? Soon to take your money but not interested if the items aren’t suitable even though we agreed the restock and haulage charge ! Don’t bother people as if ur not happy u have no chance 😡”

Helpful Report

“We ordered some paving slabs with a specific delivery date and once the order had gone through we were contacted by Marshalls to say the delivery would be delayed. I explained that we needed the slabs as the fitters had been booked and the lady we dealt with (Vicky) could not have been more helpful. She sorted it out for us and got the slabs to us in a timely manner. We then realised we'd over-ordered and lovely Vicky again sorted out the collection and repayment for us - would definitely recommend and would definitely use again.”

Helpful Report

Thank you very much for taking the time to leave us this review Ms Richmond, and for your comments about Vicky. We're really pleased to hear you would use us again - we look forward to hearing from you in the future! Viki

“I recently purchased some blocks, your payment system was not working, but after calling you, you preordered my stone, sent me my invoice, called me when I could pay and delivered on time - you have been smooth and efficient through out. thank you.”

Helpful Report

Thank you for your review! Your feedback is important to us and we're really pleased to hear that you have had a positive experience, Viki

“Purchase 24 sep and tried to contact and to date one goods and no email to tell me what’s happening. Tried to track order from reference I was told to used and your web site just freezes. So not happy so far zero stars so far”

Helpful Report

Hi Stephen, I'm really sorry for the inconvenience this has caused. I'll pass this information onto our digital team who will investigate the matter. Thanks, Jacob

“The driver, Shane, who delivered our product was extremely helpful and friendly and went the extra mile to ensure our delivery was unloaded in the right place for us”

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“Received product promptly and as described. Well packaged. Buy with confidence”

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“Order placing and administration good. Delivery one day late.”

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“Unfortunately 8 of the paving slabs in my delivery were damaged, delivery driver very rude and incompetent, couldn't use sac truck properly and ended up breaking pallet which allowed the slabs to pivot and rub together.”

Helpful Report

Hi Valerie, we are really sorry for the damages you have experienced, thank you for getting in touch with us and allowing us to raise a refund for the damaged items. - Thanks, Jacob

“Very helpful and accommodating with delivery time. Process of booking and paying was easy and efficient. So far i am very happy and looking forward to receiving my delivery. I have asked for a long delivery date as i am not ready for it till later in the year.”

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“The Drivesy Compound compliments the driveway really well and makes he drive system really stand out.”

Marshalls Plc 5 star review on 27th September 2021

Helpful Report

Thank you for your review and photo, this looks great! We're really pleased to hear that you have had a positive experience.

“Very helpful, delivery on time and I was kept updated of delivery time.”

Helpful Report

Thank you for your review! Your feedback is important to us and we're really pleased to hear that you have had a positive experience.

“Kept in contact delivery details accurate and the company used for delivery were first class”

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Thank you for your review! Your feedback is important to us and we're really pleased to hear that you have had a positive experience.

“Via TOM at Storm & Sons Paving, we now have an EPIC patio from Marshalls and we can't fault the service, goods and whole experience. A job very well done - we can't thank you enough.”

Helpful Report

Thank you for your review! We're really glad you're so pleased, we will share this review with the installer too. Enjoy your new space! Viki

Marshalls Plc is rated 4.5 based on 1,076 reviews