Marshalls Plc Reviews

Name: Marshalls Plc
Address: Marshalls Plc, Landscape House, Elland
Rating: 4.53

4.5 Rating 1,076 Reviews

88 %

of reviewers recommend Marshalls Plc

4.5

Based on 1,076 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Marshalls Plc:

Marshalls is the UK's leading hard landscaping manufacturer and has been supplying superior natural stone and innovative concrete products to the construction, home improvement and landscape markets since the 1890s. Our name has become synonymous with quality; supplying prestigious landmarks such as Trafalgar Square, whilst also caring for the environment and communities in which we operate. We believe that the better our environment, the better we can be; we strive to create products that improve our landscapes and create happier and healthier communities.

For direct support with your Marshalls order or products, please use the Live Chat on our website (www.marshalls.co.uk/homeowners) or call the Customer Helpline on 03714542173. Both are available 9am to 5pm Monday to Friday.

Visit Website

Phone:

0370 411 2233

Email:

customeradvice@marshalls.co.uk

Location:

Marshalls Plc, Landscape House
Elland
HX5 9HT

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Marshalls Plc 1 star review on 30th April 2024

Anonymous

Marshalls Plc 5 star review on 18th February 2023

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worthy of a gold award for customer service from all the team that made this delivery a success. From the initial enquiry through to the delivery all went super smoothly with a can and will do attitude - something that is missing in similar companies in this field.”

Marshalls Plc 5 star review on 21st April 2021

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Thank you for your review! Your feedback is important to us and we're really pleased to hear that you have had a positive experience.

“I am adding to an existing drive and had to match with original blocks. Website easy to use and option to order samples delivered free of charge. Also spoke to marshals on the phone who where very helpful. Order delivered on time as promised.”

Helpful Report

Thanks for leaving us this review Michael, your feedback is really appreciated and we're glad that you've had such a positive experience from ordering to delivery, Viki

“Easy to order , great product, I think more reassurance about delivery times would be useful. Your staff on the telephone were great and delivery driver did a fantastic job”

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Hi Tom, thanks for leaving us this review we're really glad you had such a positive experience. We will feedback to the team about your note on reassurance on delivery times, Viki

“Order delivered within a week! Outstanding service.”

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Thanks Maria, we aim to please and we're glad we have! Viki

“SPOKE TO AN ASSISTANT OVER THE PHONE WHO HELPED ME WORK OUT HOW MANY SQ METERS I WOULD REQUIRE, I WANTED TO ORDER OVER THE PHONE BUT WAS ASKED TO DO IT ON THE WEB AS THEY WERE SO BUSY. ORDER IS COMING ON THE 20/4/21 SO I HAVE NO PICTURES.”

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Hi Jean, thanks for your review - we'd love it if you could update it now that your delivery has come, Viki

“Ordered 4 packs of blocks only had 3 delivered and no one contacted me to tell me this was the case, I had to chase all the time and then in the end cancelled the order.”

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“I ordered three kerb stones which cost £19, the delivery charge was £75, I think this is a bit steep. I requested a sample stone which was delivered next day free of charge?.... need to review your delivery charges for small orders?”

Helpful Report

Hi, apologies for the incorrect delivery charge, one of our sales advisors are going to get in touch and offer a refund. Thanks, Jacob

“amazing level of service received Found Marshall value for money and they delivered on the agreed date and everything ordered was in stock Will recommend and use again”

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“The patio slabs arrived exactly when requested, we were able to choose the day which is why we went with Marshall’s. Too many other places were within three days......The delivery driver was very helpful and used the fork lift on the back of his lorry to get the patio slabs right next to the garden gate to have us faint to lift them further. THe slabs themselves are a perfect match and after a few days of weathering you cannot tell the difference with the original slabs and our extended patio. Communications from”

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“Phoned us up the night before delivery stating our block paving order had not made the warehouse. We are still waiting for an update and our delivery still hasn't arrived.”

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“Bought Savannah Pennant Grey block paving great quality and excellent price. Fast service”

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“Product was excellent, however not delivered on the day promised”

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Hi, thanks for your time in leaving us a review, we're glad you like the product. We're extremely sorry for the delay. Thanks, Jacob

“I needed 7 pallets grey and 1 charcoal They hadn’t had in stock charcoal but brought them from other location to complete delivery Very pleased”

Marshalls Plc 5 star review on 17th April 2021

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“Very good customer services and competitive prices.”

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“Easy to use website, efficient delivery service and very friendly driver”

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“All good, sales staff great, delivery on time and helpful driver. Would definitely use again”

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“Delighted with my purchase. I consider Marshall’s to be the market leader, so had assumed this would be reflected in the price. I was wrong, their price, including delivery, was the most competitive. Arrived on time, very high quality, no damage/breakages. Would highly recommend and buy again.”

Marshalls Plc 5 star review on 16th April 2021

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“Very pleased with the Harvest Mix wall Drystack. It was easy to order and Marshalls staff were helpful and friendly. We are now thinking of using more of the product in the next phase of the project.”

Helpful Report

“Order No. X1058524 I had conversation on Friday 9th April 2021 with a lady from your Consumer Sales Office who said that I would be credited for the damage of 2 Paving Slabs.. There has been nothing credited to my Credit Card Account nor have I received a cheque through the post. So I can only assess your sales performance and credibility as poor and unreliable D. Atkinson”

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“I was really impressed with customer service both in my request to change my order and also keeping me informed due to a short delay in delivery Excellent service Thank you”

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Marshalls Plc is rated 4.5 based on 1,076 reviews