Marshalls Plc Reviews

Name: Marshalls Plc
Address: Marshalls Plc, Landscape House, Elland
Rating: 4.53

4.5 Rating 1,076 Reviews

88 %

of reviewers recommend Marshalls Plc

4.5

Based on 1,076 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Marshalls Plc:

Marshalls is the UK's leading hard landscaping manufacturer and has been supplying superior natural stone and innovative concrete products to the construction, home improvement and landscape markets since the 1890s. Our name has become synonymous with quality; supplying prestigious landmarks such as Trafalgar Square, whilst also caring for the environment and communities in which we operate. We believe that the better our environment, the better we can be; we strive to create products that improve our landscapes and create happier and healthier communities.

For direct support with your Marshalls order or products, please use the Live Chat on our website (www.marshalls.co.uk/homeowners) or call the Customer Helpline on 03714542173. Both are available 9am to 5pm Monday to Friday.

Visit Website

Phone:

0370 411 2233

Email:

customeradvice@marshalls.co.uk

Location:

Marshalls Plc, Landscape House
Elland
HX5 9HT

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Marshalls Plc 1 star review on 30th April 2024

Anonymous

Marshalls Plc 5 star review on 18th February 2023

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered Versuro stone blocks, they were delivered promptly and finish on the blocks was excellent. Now waiting to complete our patio project.”

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“The guy at customer relations was very helpful in completing my order, the all transaction went smoothly and the delivery was bang on to the hour stated on the tracker. Thank you Marshalls in these very trying times”

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“Really helpful and friendly service”

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“Good Service and professional.”

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“Ordering easy and arrived on expected date. Slight confusion on delivery time but driver very helpful when delivering.”

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“Did what they said when they said. Driver helpful and polite”

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“Online booking straight forward”

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“Delivery on time, and on the date I was quoted on the website. I was notified ahead of delivery and then driver contacted me to confirm the time. The delivery was left exactly where I asked for it to be put.”

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Thank you for your review! Your feedback is important to us and we're really pleased to hear that you have had a positive experience, Viki

“Good service, easy ordering”

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Thank you for your review! Your feedback is important to us and we're really pleased to hear that you have had a positive experience, Viki

“Even though my order was very small the process from ordering to delivery was flawless.”

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Thanks very much for the review, we're really glad it was a positive experience, Viki

“Customer service team and website brilliant but order turned up in wrong day :-/”

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Thanks for taking the time yo leave a review, we're sorry to hear the order did not come on the agreed date, Viki

“Buying direct has been an excellent opportunity to get patio slabs, indian stone and stone craft walling at a fair price. Service has been amazing, several slabs came cracked, these were replaced in a matter of days, truly impressed with efficiency, speed of response and service. Once again well done Marshalls!”

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Thanks very much for taking the time to leave us a review, we're so pleased you had such a positive experience even with issues you mention, Viki

“Kept me informed of the order by email, offering me options when there was a delay. Excellent service on delivery too.”

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“Timely delivery, great product, but the delivery driver had limited equipment to unload the pallet of stones I bought, he was never going to be able to manage it without some passerby building team, who noticed he was straggling and brought a heavy-duty forklift to help. The driver even wanted to leave while the pallet of stones was still in front of my parkway blocking my car. Fortunately, he reluctantly agreed to move it to the side as I expected from the beginning, with a little urging from the passerby builders that helped us a few moments ago. Very smooth purchasing and ordering process, happy with the product, delivery on the day promised, but the delivery itself was a nightmare, the driver didn't have the right equipment (embarrassingly low spec forklift) and was not very helpful either, this was a very stressful delivery.”

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Hi, thanks for leaving us a review! We're sorry you had an unpleasant experience with the delivery. I will pass this onto our logistics team to look into, to ensure it doesn't happen again. Many thanks, Jacob

“Fairly priced, good quality, easyily ordered and delivered on time”

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“Very helpful customer service. Items were delivered very quickly. Helpful delivery driver. Hassle free and no problems.”

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“Easy to track order. Items were delivered on time with notification prior to delivery.”

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“Very helpful and kept me informed about my delivery”

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“Fast service and delivery, I will use Marshals again in the future.”

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“Brilliant service and excellent product!”

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Thanks for this review Alex, we're really glad you're so pleased, Viki

Marshalls Plc is rated 4.5 based on 1,076 reviews