Marshalls Plc Reviews

Name: Marshalls Plc
Address: Marshalls Plc, Landscape House, Elland
Rating: 4.53

4.5 Rating 1,076 Reviews

88 %

of reviewers recommend Marshalls Plc

4.5

Based on 1,076 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Marshalls Plc:

Marshalls is the UK's leading hard landscaping manufacturer and has been supplying superior natural stone and innovative concrete products to the construction, home improvement and landscape markets since the 1890s. Our name has become synonymous with quality; supplying prestigious landmarks such as Trafalgar Square, whilst also caring for the environment and communities in which we operate. We believe that the better our environment, the better we can be; we strive to create products that improve our landscapes and create happier and healthier communities.

For direct support with your Marshalls order or products, please use the Live Chat on our website (www.marshalls.co.uk/homeowners) or call the Customer Helpline on 03714542173. Both are available 9am to 5pm Monday to Friday.

Visit Website

Phone:

0370 411 2233

Email:

customeradvice@marshalls.co.uk

Location:

Marshalls Plc, Landscape House
Elland
HX5 9HT

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Marshalls Plc 1 star review on 30th April 2024

Anonymous

Marshalls Plc 5 star review on 18th February 2023

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient service.”

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“Very helpful. Marshalls were able to pull forward the delivery date.”

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“Couldn’t fault anything from order to delivery”

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“To date all has been good”

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“Great product delivered on time and at a good price too”

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“Online purchase was simple and hassle free, and I really can’t fault the delivery process, driver was very accommodating, with delivery only taking 10mins to drop well into my garden space where I needed it!”

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“Good service. Spoke to customer services to order a product as it was shown on the website as out of stock and it suggested I pre-order. However, I was told that there was stock and that the website needed updating”

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“Good communication and lead time”

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“Very satisfied with the delivery service. It was punctual with good phone communication. The delivery man had to use a Moffett as my house is down a narrow lane. This was done efficiently. A pleasant experiewnce!”

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“Excellent service from start to finish.”

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“I found the whole experience of dealing direct with Marshall’s was great, the customer services were very helpful and even the delivery driver was a great person. The products are beautiful and as promised.”

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“Unfortunately “Marshall’s register and accreditation” appears to have no value - unqualified contractor, botched installation… subsidence started 4 weeks after the install of the patio… now have to fight with “Marshall’s guarantee” … don’t be misled by Marshall’s “accreditation” or “guarantee” - zero value, just marketing to sell more stuff… very sad”

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Good Morning Kat, Thank you for your review, I am sorry to hear you feel this way, in order for myself to assist with this matter please forward details for me to look into to tia.booth@marshalls.co.uk Kind regards, Tia

“Prompt delivery service, friendly, helpful staff”

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“Excellent service, delivered on tme and with care.”

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“Very efficient ordering process and delivery. Product met expectations.”

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“We spoke directly to the sales team who helped us through placing the order. Great customer service. We are receiving our slabs Wednesday, but so far so good.”

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“As an approved contractor since the inception of the Marshall's register with an annual spend of over £100k for over 30 years, there has been a noticeable steady increase of defective and sub standard products. Low density crumbling blocks that don't dry out. Colour issues. Crumbling edges, damages major thickness variations etc. Complaints not properly dealt with. Calls to major management players unanswered. These problems have cost my company thousands in loss of profit and costs and have become more and more acute over several years. I have had on site meetings with management admitting production quality issues but they do not act on the problems. There are jobs that have been relaid that still require attention. Time to change supply to other manufacturers. BUYERS. BEWARE!”

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“I thought the delivery charge was to high so when I asked to double the order the delivery charge would be times 2.”

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“quality product, shame your delivery tracking system is worse than useless. text message notifying delivery between 09.54 & 10.54 came through at 10.07, & when i checked the lorry tracker your system said the lorry was still in Newport South Wales, 140 miles away!!”

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“You did what you said. The delivery driver done an excellent job. Well done Marshalls.”

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Marshalls Plc is rated 4.5 based on 1,076 reviews