Marshalls Plc Reviews

Name: Marshalls Plc
Address: Marshalls Plc, Landscape House, Elland
Rating: 4.53

4.5 Rating 1,076 Reviews

88 %

of reviewers recommend Marshalls Plc

4.5

Based on 1,076 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Marshalls Plc:

Marshalls is the UK's leading hard landscaping manufacturer and has been supplying superior natural stone and innovative concrete products to the construction, home improvement and landscape markets since the 1890s. Our name has become synonymous with quality; supplying prestigious landmarks such as Trafalgar Square, whilst also caring for the environment and communities in which we operate. We believe that the better our environment, the better we can be; we strive to create products that improve our landscapes and create happier and healthier communities.

For direct support with your Marshalls order or products, please use the Live Chat on our website (www.marshalls.co.uk/homeowners) or call the Customer Helpline on 03714542173. Both are available 9am to 5pm Monday to Friday.

Visit Website

Phone:

0370 411 2233

Email:

customeradvice@marshalls.co.uk

Location:

Marshalls Plc, Landscape House
Elland
HX5 9HT

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Marshalls Plc 1 star review on 30th April 2024

Anonymous

Marshalls Plc 5 star review on 18th February 2023

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt and professional service.”

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“Delivery charge was expensive. I needed a mixture of flag sizes, but did not require separate pallett loads. If you could tailor for smaller quantities, I would rate Marshalls more favourably.”

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“Excellent service”

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“You do blocks and concrete stuff really really well but don't diversify into cakes I don't think you would be any good at those 🙂”

Marshalls Plc 5 star review on 24th March 2021

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“The paving stones (firedstone Dusk) were lovely when they arrived. However this was 6 days after they should have been and at least 5 phone calls to chase! Dont let a great quality product be let down by really poor service.”

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“Excellent service and great product. Very helpful to be able to track the delivery lorry on the day of the delivery.”

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“Quality product, efficient service”

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“Fantastic customer service from ordering to delivery. Nothing was too much trouble.”

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“Over the moon with our new woodcrete driftwood slabs. They look fab, were easy to install and delivery was great. Phoned the office to check delivery as I only got an order confirmation and tracking button didn't work and the lady I spoke with was very helpful.”

Marshalls Plc 5 star review on 23rd March 2021

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“Fantastic service! really good quality slabs, not a single one broken! Would definitely use Marshall’s again!”

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“Quick delivery, lovely edging strips which look fantastic”

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“Great service especially from the delivery driver.”

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“Accountability??? You have to make sure the companies you use and the businesses you partner with are doing their best for you and your business? This is by no way a name and shame but I felt this needed to be shared. I’ve been a Marshall’s registered member for the last four or so years and had nothing but poor communication ect ect the list goes on!!! I had a company profile set up on the marshalls website with pictures of our work and believe it or not another company’s work on our profile I’ve been trying to get this work taken off our profile page for the last three years and spoken to three different reps and a commercial sales directors about taking these pictures off, with one just last week!!! My point is if it’s not working for you as a business remove the problem to say I’m disappointed in Marshall’s paving is an understatement (talk about no accountability) The plus side is as soon as I cancelled my registration within an hour my profile on the website which I’ve been needed updated has been removed. Marshall’s I wouldn’t recommend you to my worse enemy!!!”

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Hi Patrick, thanks for your review and for the call with Dave too. Our Register Members are very important to us and we’re sorry that you feel we missed the mark on this occasion. There are many benefits to membership beyond the profile so if you do feel you’d like to re-join at any time then please let us know, Viki

“Fantastic service from start to finish. Order samples picked what we liked. Placed the order and delivered all within a couple of weeks fantastic turn around. Garden all ready for 2021!!! bring on the summer!!”

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“Absolutely 1st class service”

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“I ordered directly from Marshalls. Bricks were priced very well. Got email and telephone confirmation’s and the delivery driver was very professional and courteous. Couldn’t have asked for better service.”

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“Ordered Indain Stone Flags for Paitio project. Can't fault the service, great help placing the order and sorting delivery. No problem to later amend the order. Delivery was difficult due to access but driver couldn't have been more helpfull. Very pleased.”

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“Late delivery, did not return calls”

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“Amazing customer service throughout, very helpful, great advice and very happy with products.”

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“Ordered Paving slabs and were delivered promptly - yet to lay them but look amazing”

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Marshalls Plc is rated 4.5 based on 1,076 reviews