Marshalls Plc Reviews

Name: Marshalls Plc
Address: Marshalls Plc, Landscape House, Elland
Rating: 4.53

4.5 Rating 1,076 Reviews

88 %

of reviewers recommend Marshalls Plc

4.5

Based on 1,076 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Marshalls Plc:

Marshalls is the UK's leading hard landscaping manufacturer and has been supplying superior natural stone and innovative concrete products to the construction, home improvement and landscape markets since the 1890s. Our name has become synonymous with quality; supplying prestigious landmarks such as Trafalgar Square, whilst also caring for the environment and communities in which we operate. We believe that the better our environment, the better we can be; we strive to create products that improve our landscapes and create happier and healthier communities.

For direct support with your Marshalls order or products, please use the Live Chat on our website (www.marshalls.co.uk/homeowners) or call the Customer Helpline on 03714542173. Both are available 9am to 5pm Monday to Friday.

Visit Website

Phone:

0370 411 2233

Email:

customeradvice@marshalls.co.uk

Location:

Marshalls Plc, Landscape House
Elland
HX5 9HT

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Marshalls Plc 1 star review on 30th April 2024

Anonymous

Marshalls Plc 5 star review on 18th February 2023

108

Anonymous

Anonymous // 01/01/2019

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“Very helpful staff. I ordered directly both block paving for drive and slabs for rear patio. I was a bit anxious I was ordering the right materials and the sales staff were very reassuring going through my order and checking everything. Delivery was punctual and perfect. I had ordered a Moffat as I live in a tiny country road to aid delivery. Driver contacted me 45 mins before delivery so I could let my builders know who were at my property to receive delivery. Excellent prompt service. I even had a discount for Black Friday order.”

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“Great service driver call you before,, They only one thing whaiting is to long,”

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“I found Marshall’s easy to deal with, the delivery drivers were friendly and helpful. I would order from Marshall’s again.”

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“Originally ordered some Tegula pavers for delivery 30/11/22. Marshalls subsequently phoned to say that one size was out of stock and delivery would have to be put back to the following day, was that OK or would I like to cancel and get my money back. I asked if another colour could be delivered on the 30th. I was phoned back and was told that they could deliver this colour on the 30th and that they would change the order. This was all very efficiently carried out. As promised delivery took place on the 30th mid morning.”

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“excellent service and delivery guy put it in house for the misses who was unwell, well happy”

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“Hi, good product and well packed and delivered quicker than expected. The delivery driver could have let us know in advance the item was being delivered as it blocked our driveway. A crane delivery would have more helpfull.”

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“Excellent service so far. Thanks”

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“Excellent service and good prices. Very impressive”

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“Very easy ordering process via website and good communication from delivery driver on day before confirmed delivery date. No problems throughout.”

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“Seamless ordering online. Excellent customer service when I had to phone try and bring forward the delivery date. Can't fault!”

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“Goods came on the proposed date and were delivered to the door with good communication. One items was a replacement and I was surprised that this couldn't be coordinated with delivery of two addition items (the same) so I had to pay for a delivery one day but not the one the day before.”

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“Good value, very helpful driver”

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“Great product, used many times. Deliver on said day and driver very helpful. Will use again”

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“Good customer services with all my questions answered, and prompt delivery of my stone. Good marketing - excellent brochures.”

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“Arrived on time. Phoned prior to delivery so was very impressed. Absolutely fantastic service from beginning to end. Thank you all”

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“Great quality and really good service.”

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“Country Scapes of Langford Bedfordshire worked with us to agree a design and within our budget. Excellent quality of products, very professionally installed.”

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“Great to deal with, from ordering of samples to securing the final purchase and delivery”

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“Delivery driver turning up at half 7 in the morning no warning and then having to get a forklift to unload”

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“Brilliant service from HR/customer sales and fantastic service from delivery driver aswell. Kept in the loop from the pre order right through to drop off of materials”

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Marshalls Plc is rated 4.5 based on 1,076 reviews