Marshalls Plc Reviews

Name: Marshalls Plc
Address: Marshalls Plc, Landscape House, Elland
Rating: 4.53

4.5 Rating 1,076 Reviews

88 %

of reviewers recommend Marshalls Plc

4.5

Based on 1,076 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Marshalls Plc:

Marshalls is the UK's leading hard landscaping manufacturer and has been supplying superior natural stone and innovative concrete products to the construction, home improvement and landscape markets since the 1890s. Our name has become synonymous with quality; supplying prestigious landmarks such as Trafalgar Square, whilst also caring for the environment and communities in which we operate. We believe that the better our environment, the better we can be; we strive to create products that improve our landscapes and create happier and healthier communities.

For direct support with your Marshalls order or products, please use the Live Chat on our website (www.marshalls.co.uk/homeowners) or call the Customer Helpline on 03714542173. Both are available 9am to 5pm Monday to Friday.

Visit Website

Phone:

0370 411 2233

Email:

customeradvice@marshalls.co.uk

Location:

Marshalls Plc, Landscape House
Elland
HX5 9HT

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Marshalls Plc 1 star review on 30th April 2024

Anonymous

Marshalls Plc 5 star review on 18th February 2023

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It seems that Marshalls only sell full pallets or full packs of items which we find to be a constant hindrance. We would like to suggest that Marshalls should consider making smaller packs available. For example we recently required 25 linear meters of Tegula Priora kerb stones but upon approaching Marshalls we were informed that they only sell full packs of 15.6 linear metres. So we had to buy two full packs totalling 31.2 LM and then throw away 6 linear metres of perfectly good kerb stones which at a time when our industry is facing shortages of supplies is an absolute waste of good materials. Maybe Marshalls should consider offering smaller packs of its materials to their customers, ie 5 LM packs instead of 15 LM. This would help to avoid wasting good materials at a time when the country is facing well-reported material shortages across all sectors of the construction industry?”

Helpful Report

“Great product delivered quickly. Very helpful driver today.”

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“Delivered when requested and was able to track on line. Quality products.”

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“The Website was clear and ordering was easy. Good choice of delivery dates and very helpful driver.”

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“Very helpful and professional materials arrived in short space of time”

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“We ordered direct from Marshall’s and must say we were very pleased. The good were delivered on time and the delivery man was excellent, friendly and very helpful. I wouldn’t hesitate to order from them again. Thank you”

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“Easy website to negotiate and, very polite helpful staff.”

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“Excellent service”

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Afternoon David, Thank you for your feedback, Marshalls value all feedback, and glad you had a positive experience with us!

“I spoke to a gentleman called Callum Parkin. His customer service was absolutely first class! I wanted to place an order for some paving slabs. On the website it stated a 5% discount was being offered for the paving slabs I wanted to purchase, however Callum politely explained that the discount had expired and was only for the bank holiday weekend. Nonetheless Callum applied the discount to my order after I sent him a screenshot of the offer. He duly applied the discount manually. In addition Callum was able to expedite delivery by a week upon my request. He went out of his way to accommodate my expedited delivery request. Great customer service is a rare quality in client facing organisations these days as the pursuit of money and maximising profits is often the be all and end all. However, I would like to highly commend Callum for his readiness to provide customer service of the highest standards. He is an absolute credit to Marshalls.”

Helpful Report

Thank you for your review Adebayo, Marshalls is pleased you've had such a pleasant experience, with our Customer advisor Callum! Your feed back will be passed on, have a great day! Tia

“I found dealing with Marshalls very straight forward”

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Good Afternoon Peter, Thank you for your review! Marshalls appreciate all feedback, as it helps us develop! Thank you Tia

“Always good customer service even for DIY'ers. Not always the cheapest but extremely good quality.”

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Afternoon Christopher, Thank you for your feed back, we appreciate your time and are glad you enjoy our products! Tia

“The assistant on the phone was extremely helpful the goods arrived exactly when she said they would and I am very pleased with them. I consider the service I received was excellent. Thank you very much .”

Helpful Report

Good Afternoon Brenda, Thank you for taking your time today on leaving us a review, We are pleased to hear you had a positive experience with us! Thank you, Tia

“Delivery driver very good service put the slabs where I wanted them. Basil Cheshire East”

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“Reason I bought this product is I know I’m going to get a quality product”

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“Trouble-free transaction, delivered on time. Stacking blocks on pallet was poor resulting in some damage to the face of the bricks. Thankfully, the damage can be hidden on the first course of bricks.”

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Hi Tony, we're really glad you had a good experience with us overall, but we're sorry to see the feedback on the stacking and damage to products. We will feed this back to the loading team, and make sure it doesn't happen in future, Viki

“From the first contact to the delivery of my order, was great experience. With a great price, on time and friendly helpful staff. Thank you very much.”

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“what a fantastic service driver couldn't have been more helpful called with delivery time put my order right where i wanted it couldn't have been happier owww and drive looks great with marshalls blocks 😀 👍”